Andrew James Reviews 

I have owned two Lumiglo Fast Boil kettles which have served me well with no issues until the first one finally wore out. The second is in use now but the filter was much the worse for wear due mainly to our very hard water. Not being able to find one readily available I emailed Andrew James and received a prompt reply from Nicole Madeley, Customer Services Team Manager. Within the day she had located a new filter for me and arranged its despatch. It arrived I believe the next day, so top marks and thanks to Andrew James Customer Services!

I have an old single cup insulated Cafetiere and a new two cup. Both are very good. I needed replacement mesh filters for the one cup and Andrew James supplied FOC by return. Fantastic service

Excellent customer service
Spare part for kettle bought in 2017 supplied without fuss or charge

Bought an ice maker which I am very pleased with. I had issues with trying to register the warranty. After contacting the customer service team I was very impressed with their prompt response. I had my warranty confirmed as registered within 24hrs. Excellent customer service

Super quick delivery and super helpful customer service, one of the little parts of the handle was snapped so I emailed asking if they was able to send out another part as I didn’t want to return the whole appliance - Nicole who was super helpful responded very quick and they have organised for the part to be shipped!

We purchased a 5 litre Airpot around 10 months ago which had worked amazingly, unfortunately a fault occurred on the internal spout causing the unit not to work. We contacted Andrew James to report the fault and within less than 24 hours they got back to us to resolve the issue. Within a few days they supplied us with a new 5 litre Airpot. Great product and amazing customer service.

Amazing customer service! I've had my chocolate fountain for quite a while and one little piece snapped and the company very kindly sent me a whole new tower, free of charge. You never get that these days. I will definitely be buying from them again. And thank you....

We have owned an Andrew James electric BBQ for 8 years, it is first class, unfortuneately i misplaced the power lead whilst on holiday 2024, i e mailed to ascertain if i could source a replacement power cable, received a reply within 24 hours requesting additional information, this i provided, within a further 24 hours received a complimentary replacement power cable, all in all first class customer service, from Keith Roberts the Group Customer Service Manager

Bought a pressure washer of Amazon and needed a new part Amazon couldn’t help so went straight to supplier (Andrew James ) and the sorted me out straight away sent me the part within 24 hours and didn’t charge for anything, great genuine company and very helpfull

Bought an ice machine, needed the basket, contacted there customer service and amazing they sent me a new one in the post. Customer service b over and above, amazing.

I ordered a salt and pepper mill from Amazon. One of the mills was faulty, couldnt take the top of to put the batteries in. Contacted Andrew James customer service. Couldn't ask for better service. After following their instructions, they sent me a new set straight away. No fuss. Great service. Will go direct to them in future if I need anything.

I contacted Andrew James with regard to a spare part. They were prompt in a reply and were able to source me one. The replies were quick and courteous, great customer service 10 out of 10

I enquired about the need for a new glass bowl for my halogen air fryer and it was delivered the next day. This is the best customer support I have ever received

Couldn’t be happier with this company - we recently splurged on a new coffee machine and after just 3 days of owning jt the coffee pot managed to smash when the dog bashed against the counter causing it roll off onto the floor from where it was drying.

Andrew James (and team- Nicole & Keith especially) couldn’t have been more helpful, they’ve managed to source another pot and are having it sent less than 48 hours after I emailed asking for help.

Fantastic company with a customer for life now - and oh so excited to use the coffee machine again!

I was surprised and grateful for the customer service I got from andrew James They were only too pleased to replace the pepper mill which broke and I couldn’t use it I’m now going to have a new set sent to me
Thank you for all your help

It's all about how a company deals with a product issue if/when it happens. I have to say that Andrew James dealt with my recent issue with my bean/spice grinder in a most efficient and pleasant manner. I love this product and I now love their customer service, thank you, Nicole!

The filter in our kettle had started to disintegrate, due to being in a heavy limescale area. Even though we were just out of warranty, the customer service team checked a few details and had a replacement filter out in a matter of days. Perfect.

I was given a chef’s blow torch from this company as a gift. Unfortunately it developed a fault however the speed and efficiency with which the customer service team dealt with my enquiry was second to none. They responded to me and had a replacement at my door within a matter of days. Cannot fault them and the product itself is fantastic.

Excellent customer service. Managed to find me a replacement filter for my kettle even though the kettle is an old model & over 10 years old.Went above and beyond.

WOW!!! I've never had such great customer service like I've had today.
It may sound silly, but we have had our Andrew James kettle for a few years now, and its never disappointed. However, the filter broke and trying to find a new one was nearly impossible. It had ben weeks, id even bought another kettle to replace it
Eventually I found this site, and not only did they have a filter replacement they didn't charge me for it! Thankyou so much!!! I've now got my Andrew James kettle back!!!!