Andrew James Reviews 

The halogen bulb went on my halogen oven after many years of happy using. Nicole helped me with instructions and sourcing a new bulb; in doing so she went above and beyond normal service and in a very pleasant manner.
Very well done and thank you Nicole.

Bought my Andrew James Coffee Grinder through Amazon it developed a small fault and went on Amazon to sort it. Tried all contacts they had to get in touch with Andrew James and non were any good. Googled Andrew James found a correct contact. Contacted them and they replied within 24 hours. Within 3 days I received replacement. Great service.

Bought a slow cooker from Andrew James and found excellent product and fast efficient service. Helpful little start booklet to guide you on basic principles of slow cooking to achieve a tasty meal!

Great cast company with a vast range of products.
Bought a foam roller for thr Gym at a very low price and no shipping cost.
Machine arrived quickly. All as described.

What a great customer service team. Quick responses, quick resolution. A true pleasure. I love my products from Andrew James

Easy clear ordering. Kept informed about delivery. I ordered an Andrew James 30cm multi cooker. It is amazing leaving food beautifully cooked. Price by ordering direct from site was great. Great quality item with thermostat control. Non stick pan.

I own an Andrew James ice cream maker and am very please with it. Unfortunately I managed to break off part of a small spindle that turns the paddle so that I couldn't churn any more ice cream. I e-mailed them on the off chance and got great service in response. The company had an ice cream maker lying around which they cannibalised for the replacement part which they posted free of charge, together with a new paddle for good measure! Thank you Andrew James for this excellent customer service.

I had a Halogen Oven problem, the Customer Service department were excellent in sorting it and organising a replacement. It is so good to find such professional service.

So impressed with the Customer Care at Andrew James. I contacted re: a mislaid egg piercer/water measure for my electric egg boiler. It had disappeared in a house move. I was bowled over that they went above and beyond in sending a replacement part - free of charge! What a great company whose products I highly rate. Thanks also to Nicole Madeley
E-Commerce Customer Services Team Manager for dealing so efficiently with my enquiry.

I purchased a Andrew James Halogen oven approximately 2/3 years ago sadly the glass bowl cracked, I tried on line to find a replacement but to no avail, I then sent a email to Andre James customer services with the hope of being able to purchase a new bowl and within 48 hours received a reply from Keith Roberts offering me a new bowl at no expense to me the bowl arrived yesterday I cannot praise Andrew James enough and also Keith is perfect for the customer facing role that he does
I highly recommend Andrew James appliances

Really helpful at replacing a part for the ice cream maker. I hate to throw out working appliances it feels so wasteful so glad I’ll get a few more years life out of my machine

We love our Andrew James ice cream maker so we were very disappointed when we mislaid the paddle. I tried to find a replacement online but was not successful. I contacted Andrew James to ask if they sold the part separately and they kindly sent me a free replacement paddle even though the ice cream maker was out of warranty period. Fantastic customer service!

Immediate response after my kitchen appliance failed, clear instructions on info needed to receive replacement, simple process without any unnecessary questions or requirements. I would buy again from this supplier knowing they honour their free extended warranty without any hassle.

Milk frother became faulty after nearly 2 years of very regular use (about 3 times a day).
Contacted customer support and they're sending me a replacement.
The machine itself is really excellent; far superior to the Krups machine it replaced.

The bowl of my halogen oven cracked in use after several years of service. I emailed the Andrew James Group Customer Services having been unable to locate a replacement bowl on line.

Keith Roberts emailed me the following day for details and although the oven was well out of guarentee, promptly sent a free replacement bowl.

Such outstanding customer relations deserves widespread recognition.

What a pleasure it has been to deal with this company. Not only are their products really, really good, but their customer service is exemplary. I recently had occasion to contact Andrew James' customer service team for some help. Keith's customer facing skills are truly impressive. He responded very promptly to emails, and went way beyond the call of duty to sort out my problem. Such good customer service is rare these days, so ... thank you so much, Keith.

Our ice machine recently broke. Even though it was quite near the end of the guarantee, Andrew James replaced it with no questions asked.
Great service.
There were a few emails back and forth , and they answered all my questions speedily and with no problem at all.
The one thing I would say, is that replacement packaging being supplied would be great. I struggled to find a big/strong enough box.
A good company to deal with.

We had an ice maker that was 15 months old, I sent them a message and received a pre paid postage label to return the item, once posted a replacement item was sent out, no quibbles, excellent customer service by Nicole who was very efficient and helpful 5🌟

Very swift to reply to my emails. Follow up was very uplifting as they are replacing a part for me that i could not find anywhere for my halogen oven.

Excellent customer service. Very prompt, super speedy. Replacement part received within a couple of days.