Austin's Funeral Service Reviews 

All of the staff were polite, friendly and respectful.
There was plenty of communication and appropriate support when discussing options

At what is a very difficult time Austins made everything seem easy. From planning the funeral, meeting the minister, the flowers and all the staff everything was perfect. I would highly recommend them.

A difficult day made easy.

The staff were excellent and really professional. They bought my son up from London to be cremated and sorted everything out for me. Very happy with the services provided. A beautiful service at the crematorium for my son.

From beginning to end Austin’s made me feel so heard and comforted. They were so respectful and kept me updated every step of the way. They made an awful time bareable and I will forever be thankful for that.

Everyone was kind, compassionate, and caring throughout the whole process, ensuring we were able to give our loved one the loveliest send off.

Austin’s were very professional in there approach to dealing with my families loss, very empathetic on the day of the funeral and made a very hard process a little bit easier

Wonderful staff, friendly, professional and excellent customer service.

Excellent end-to-end care helping and guiding us through the funeral process at a very difficult time.

Austin’s provided us with an extremely respectful and professional service which has been much appreciated. All the staff are kind and thoughtful, I can wholeheartedly recommend them.

Everyone was so helpful and considerate. Loved the way they went out their way to make sure the day was perfect and took into consideration our wishes. The staff went above and beyond to make sure we were comfortable with everything.

From first contact through to the day of the funeral the staff were professional and attentive.
Caroline was very helpful and guided us through everything with compassion.

Smooth efficient service very professional

A great service from start to finish from all staff

Everyone went out of their way to be respectful, kind and attentive. It made an incredibly hard time more bearable. Kelly was really helpful and sensitive to our needs. The ceremony at Harwood Park went very smoothly. It is a beautiful setting.

The compassion and professionalism during this difficult and sad time was a great help to us all.

Austins in Hoddesdon arranged the funeral for my mother, Mrs Vera Morley, on 8th May. Mum was 101 at her passing but her age didn’t make us as a family feel any less emotional in the circumstances. It is always such a difficult time. Part of my feelings were helped by Mum’s often jokey reference to how nice Austins looked in the High Street whenever we went out for a coffee, and how I wouldn’t have to go far to make arrangements. So that is where I went 😊

As it happens the lovely premises did help as the office is such a calm and comfortable place to plan the funeral. Above all though we received such a seamless service from Tina. She was utterly professional throughout, very patient with occasional indecision on my part, always presenting a ‘can do’ approach with any issue, and constant good advice. She was also able to judge when a light touch or gentle humour was appropriate. She really didn’t put a foot wrong.

I should also say that the back up service in designing the service booklet, and arrangements for music at the service, was incredibly efficient. We couldn’t believe how good the service booklet looked based on our draft. This incidentally was turned around in 24 hours or less.

On the day of the funeral Gary and his team helped and guided us through, with Gary calling me the evening before to confirm arrangements. As the cars travelled along the High Street Tina came out and stood respectfully as we past. Again Gary and his colleagues were so respectful.

I thoroughly recommend these highly professional and kind people. Thank you Austins, and thank you especially Tina x

Lee and the rest of the funeral team were so kind, patient, and compassionate throughout the day. They gently talked us through everything and took away so much of the stress and worry I had been feeling beforehand.

What really stood out to me was the genuine respect and reverence they showed towards Dad and throughout the service itself. It never felt like they were simply doing a job — they treated him with real dignity and care, and that meant a great deal to me. It truly felt like they wanted to give him the respectful send-off he deserved.

Very respectful and helpful, guided me through the most difficult time of my life