Austin's Funeral Service Reviews 

The whole experience was excellent from start to finish they could do know more than they did

Super professional and compassionate with the arrangements for my mother's funeral. Definitely recommended

The service Austin’s provided was thoughtful, compassionate and comprehensive. It made the whole process easier to deal with at what, of course, is a challenging time. Our thanks to Jane at Austin’s for guiding us through all this.

We are so grateful to Caroline, Jane, Gary and the team for taking care of Mum and for looking after us so sympathetically. The whole experience was seamless and the funeral service was perfect, we are sure Mum would have approved.

Every one of the team were exceptionally kind and patient
I felt that nothing was too much trouble

Very pleased with the service that Austins provided.Staff were at all times very caring and proffesional.
We felt really supported and the care given was fantastic. Austins made a very difficult day alot easier and we would not hesitate to recommend Austins to anyone in the future.

Austin’s Hitchin were extremely professional throughout this difficult time. Carolyn was a great help throughout the process.

Austins helped and supported me with the passing of both of my parents, John in 2018 and with my mother, Margaret on 14th April 2026.

Tina in particular helped arrange both funerals, and I found her to be a delight and breath of fresh air, she listened to what I wanted and delivered to the T.

From start to finish Austin’s made the whole process of our mums funeral simple and easy and handled it with true professionalism

We used the Hitchin branch and I cannot thank Caroline enough for the help she gave in ensuring my mother was given a wonderful send off. I must also mention Lee who also ensured the funeral went off seamlessly.

Austin’s handled the funeral for my brother-in-law, who sadly died very suddenly, and I honestly cannot thank them enough. They took what was a truly horrific situation for our family and made it as manageable and comforting as it possibly could have been.

The funeral home itself is modern, beautiful and incredibly peaceful. As awful as these circumstances are, they created the best environment possible for families going through the hardest moments of their lives.

But I especially need to mention Nicola, our celebrant. She was absolutely incredible. From the moment we met her, she made it her priority to truly get to know our family so the service felt sincere, personal and completely from the heart. She somehow managed to take such heartbreak and make the service uplifting, warm and full of love and laughter exactly as Jason would have wanted.

Nicola adapted to all of our needs and completely led by our beliefs and wishes throughout. So much so that heartbreakingly, just two weeks later, we needed her again for my Mum’s funeral. My Mum was Catholic and Nicola has once again been unbelievably understanding, accommodating and supportive in every possible way. She is still supporting our family now.

Austin’s, thank you not only for your kindness and professionalism, but also for bringing Nicola into our lives. We will never forget it.

Mr R Burgess funeral I would like to thank all the team at Austins for being so kind and warm and understanding from start to finish thank you all.

Lisa was so helpful in every way, very kind and compassionate at a very sad time

We had fantastic service from start to finish,
Sharon dealt with the passing of our mother, when I rang to start the process, Sharon has a lovely calming voice that put me at ease straight away.
The service we received was outstanding, everything went to plan, on the day of the funeral all the staff were so compassionate and made us feel at ease.
I would totally recommend Austins Funeral Service. Thank you

Sharon at the Hertford branch ws very helpful and professional. The pallbearers were respectful and did not rush us at all. The whole team made a difficult day easier.

Great to deal with and very respectful start to finish.
Made difficult time easier

They were kind and understanding

A very professional service provided by knowledgeable, helpful & friendly people.

Everything about the sad day went well. All of the staff were very helpful. Thank You so much Austin's

All the staff at Austins were absolutely brilliant, professional, compassionate, and nothing was too much trouble. They guided us through the very difficult and overwhelming process following my dear Dad's passing. The service they provided was excellent.