Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Toon meer
Bedrijf heeft geantwoord
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Toon meer
Bedrijf heeft geantwoord
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autoverzekering
- ook in
- Niet-bancaire financiële diensten
- Verzekeraar
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Geschreven door het bedrijf
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contactgegevens
Warwick House, CM19 5DY, Harlow, Verenigd Koninkrijk
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Uitstekend
31K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van AutoProtect
Hi Cindy,
Thanks for your feedback. We’re pleased you found the process quick and easy.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Lesley,
Thanks for your feedback. It’s good to hear you found the process easy.
Kind regards,
Billy
The dealership explained everything and…
The dealership explained everything and it was simple to set up.
26 oktober 2026
Antwoord van AutoProtect
Hi Michael,
Thanks for your feedback. We’re pleased everything was explained clearly by the dealership and that the cover was simple to arrange.
Kind regards,
Billy
Antwoord van AutoProtect
Hi John,
Thanks for your feedback. It’s good to hear you’ve had a positive experience with us and have no complaints.
Kind regards,
Billy
Brilliant explanation of how the policy…
Brilliant explanation of how the policy works and the prices
24 oktober 2026
Antwoord van AutoProtect
Hi Jan,
Thanks for your feedback. We’re pleased the policy and its pricing were explained clearly.
Kind regards,
Billy
Great service
Renewing my policy - Luke was helpful, friendly and gave me all my options. My phone call was answered promptly.
16 oktober 2026
Antwoord van AutoProtect
Hi David,
Thanks for your feedback. We’re pleased Luke was friendly and helpful, explained all your renewal options and answered your call promptly.
Kind regards,
Billy
Trouble receiving verification code
26 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Jo,
Thanks for your feedback. We’re sorry you experienced trouble receiving the verification code and appreciate you bringing this to our attention.
Kind regards,
Billy
Fairly straight forward process
26 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Jo,
Thanks for your feedback. We’re sorry you experienced trouble receiving the verification code and appreciate you bringing this to our attention.
Kind regards,
Billy
The phone options do not reflect Smart…
The phone options do not reflect Smart Claim.
26 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Stuart,
Thank you for your feedback. We apologise for the issues you have been having with the phone system. We are happy to look into this further for you and get you to the right team, if this is still required please respond to the email sent to you by Trustpilot with more information so we can do this for you.
Kind Regards
Billy
Antwoord van AutoProtect
Hi Jeff,
Thanks for your feedback. We’re pleased you found the protection easy to arrange for your new car.
Kind regards,
Billy
Easy and helpful
Really easy claims process and good service when i previously claimed.
26 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Emma,
Thanks for your feedback. It’s good to hear you found the claims process easy and have received good service from us previously.
Kind regards,
Billy
They are the best !
23 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased you’ve had such a positive experience with us.
Kind regards,
Billy
App is very unreliable but the staff…
App is very unreliable but the staff are really helpful.
26 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Emma,
Thanks for your feedback. We’re sorry the app hasn’t been reliable, but it’s good to hear our team have been helpful.
The app has recently been updated, so a redownload may help the issues you've been having for any future claims.
Kind regards,
Billy
Great customer service
Great customer service. Explained everything with great detail.
23 oktober 2026
Antwoord van AutoProtect
Hi Steve,
Thanks for your feedback. We’re pleased you received great service and that everything was explained clearly and thoroughly.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Guy,
Thanks for your feedback. It’s good to hear you received helpful and efficient service with your paintwork protection.
Kind regards,
Billy
Skoda Maidstone (Brooke) explained what…
Skoda Maidstone (Brooke) explained what would be covered etc. There was no pressure to purchase. The details were easy to understand.
23 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased Brooke explained the cover clearly and made the process straightforward without any pressure.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Duraid,
Thanks for your feedback. We’re glad you found the claims process easy and seamless.
Kind regards,
Billy
damage to wing
first claim i have made with autoprotect and procedure very simple
26 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi James,
Thanks for your feedback. We’re pleased your first claim with us was simple and straightforward to submit.
Kind regards,
Billy
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased you received great service and found the process easy to access and use.
Kind regards,
Billy
Simple to use though wasn’t sure how to…
Simple to use though wasn’t sure how to explain the damage eg scuff & possible chip so just chose one.
Updated later-I recd a prompt email reply that unfortunately they were unable to repair the mark to a sufficient standard but offered some compensation towards the payment if I get it done by a qualified registered company.
25 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Carol,
Thanks for your feedback. We’re pleased you found the process simple to use and appreciate your comments about making the damage categories clearer.
Kind regards,
Billy
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