Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Toon meer
Bedrijf heeft geantwoord
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Toon meer
Bedrijf heeft geantwoord
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autoverzekering
- ook in
- Niet-bancaire financiële diensten
- Verzekeraar
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Geschreven door het bedrijf
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contactgegevens
Warwick House, CM19 5DY, Harlow, Verenigd Koninkrijk
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Uitstekend
31K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simple to use though wasn’t sure how to…
Simple to use though wasn’t sure how to explain the damage eg scuff & possible chip so just chose one.
Updated later-I recd a prompt email reply that unfortunately they were unable to repair the mark to a sufficient standard but offered some compensation towards the payment if I get it done by a qualified registered company.
25 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Carol,
Thanks for your feedback. We’re pleased you found the process simple to use and appreciate your comments about making the damage categories clearer.
Kind regards,
Billy
Good process to make claim for…
Good process to make claim for accidental damage to my car.
25 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi George,
Thanks for your feedback. We’re pleased you found the process of making your accidental damage claim straightforward.
Kind regards,
Billy
Bought the product when buying a new…
Bought the product when buying a new BMW to protect the car
22 oktober 2026
Antwoord van AutoProtect
Hi Gana,
Thanks for your feedback. We’re pleased you chose the product to provide added protection for your new BMW.
Kind regards,
Julie
Easy and straightforward
Easy to use and straightforward way of submitting a claim.
25 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Roseanne,
Thanks for your feedback. We’re pleased you found the claim submission process easy and straightforward.
Kind regards,
Julie
Add on comfort
The availability of protective products to aid the new car purchase was a welcome addition to the whole process. Whilst not compulsory and not inexpensive add on, their presence provided comfort.
22 september 2026
Antwoord van AutoProtect
Hi Christopher,
Thanks for your feedback. We’re pleased the additional protection offered reassurance and complemented your new car purchase.
Kind regards,
Julie
Easy to use app
Easy to use app
Straightforward claims process
25 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Julian,
Thanks for your feedback. We’re pleased you found the app easy to use and the claims process straightforward.
Kind regards,
Julie
Couldn't get code to work 5 attemps
Couldn't get code to work 5 attemps
Good after that
25 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Maureen,
Thanks for your feedback. We’re sorry the code took several attempts to work, but we’re pleased the process went well once you gained access.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Dene,
Thanks for your feedback. We’re pleased you received helpful service.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Trevor,
Thanks for your feedback. We’re pleased the product delivered exactly what you expected.
Kind regards,
Julie
New customer
This is the first time that I have used this company. I received all the information needed to claim if I ever need to, by email, the following day after purchase.
15 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased you received all the information you needed promptly following your purchase.
Kind regards,
Julie
The service they offer
The service they offer. Best protection you can add at a good price.
22 oktober 2026
Antwoord van AutoProtect
Hi Vini,
Thanks for your feedback. We’re pleased you value the protection provided and found it competitively priced.
Kind regards,
Julie
Antwoord van AutoProtect
Hi David,
Thanks for your feedback. We’re pleased you were happy with the processes involved.
Kind regards,
Julie
Awesome!!!
24 oktober 2026
Antwoord van AutoProtect
Hi Martins,
Thanks for your feedback. We’re pleased you had such a positive experience.
Kind regards,
Julie
Straightforward transaction and…
Straightforward transaction and completed as part of the purchase process. Cheers
20 oktober 2026
Antwoord van AutoProtect
Hi Reg,
Thanks for your feedback. We’re pleased the cover was arranged straightforwardly as part of your vehicle purchase.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Helen,
Thanks for your feedback. We’re pleased the process was easy and straightforward and that the protection provides peace of mind.
Kind regards,
Julie
Whole experience of buying the car was…
Whole experience of buying the car was great. Kieran was very professional but friendly explaining everything clearly. Would highly recommend
22 oktober 2026
Antwoord van AutoProtect
Hi Ness,
Thanks for your feedback. We’re pleased Kieran was professional and friendly and explained everything clearly throughout your purchase.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Martin,
Thanks for your feedback. We’re pleased Luke provided helpful, first-class service.
Kind regards,
Julie
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased you found the submission process easy.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Sally,
Thanks for your feedback. We’re pleased Millie was consistently helpful, knowledgeable and polite.
Kind regards,
Julie
The were really helpful in all aspects…
The were really helpful in all aspects of me buying a car.A top car company.
23 oktober 2026
Antwoord van AutoProtect
Hi John,
Thanks for your feedback. We’re pleased the team were helpful throughout your vehicle purchase.
Kind regards,
Julie
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