Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Toon meer
Bedrijf heeft geantwoord
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Toon meer
Bedrijf heeft geantwoord
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autoverzekering
- ook in
- Niet-bancaire financiële diensten
- Verzekeraar
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Geschreven door het bedrijf
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contactgegevens
Warwick House, CM19 5DY, Harlow, Verenigd Koninkrijk
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Uitstekend
31K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had a similar product with my last…
I had a similar product with my last car, and was very keen to have it done on my new BMW,
Staff very friendly and efficient in what they do , car looks great.
24 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased the team were friendly and efficient and that you’re happy with how your new car looks.
Kind regards,
Julie
Protect yourself and car
The application and features of the policy and protection were worth the cost, I ahve ahd this before and valued that I didnt need to do much.
Thanks Julie and its generally good IF I can type properly!
22 oktober 2026
Antwoord van AutoProtect
Hi David,
Thanks for your feedback. We’re pleased you value the policy’s features and found the protection easy to arrange.
Kind regards,
Julie
Nice and easy with not much to do my end
21 oktober 2026
Antwoord van AutoProtect
Hi Neil,
Thanks for your feedback. We’re pleased the process was easy and required very little from you.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Sharon,
Thanks for your feedback. We’re pleased you received excellent service and had such a positive experience with us.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Tony,
Thanks for your feedback. We’re pleased your experience has been positive so far.
Kind regards,
Julie
Not sure how to make a claim if we have…
Not sure how to make a claim if we have to. Don’t know how to put the app on my phone. Not very good with technology
24 oktober 2026
Antwoord van AutoProtect
Hi Michael,
Thanks for your feedback. We appreciate your comments about the claims process and using the app. Our team will be happy to guide you through the process if you need to make a claim, you can call on 01279 456 500.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Christine,
Thanks for your feedback. We’re pleased everything was clearly explained in a polite and helpful way without you feeling pressured.
Kind regards,
Julie
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased you value the additional protection and found it easy to arrange through your dealer.
Kind regards,
Julie
Excellent service
Called back when I asked, went through all the questions I had. Excellent all round.
24 oktober 2026
Antwoord van AutoProtect
Hi John,
Thanks for your feedback. We’re pleased the team called you back as requested and answered all your questions.
Kind regards,
Julie
Far too much paper work to even attempt…
Far too much paper work to even attempt to read and digest so not at all impressed with this part of the purchase, I would suggest a summary so people can then read what they choose
24 oktober 2026
Antwoord van AutoProtect
Hi David,
Thanks for your feedback. We appreciate your suggestion for a concise summary to make the paperwork easier to understand and navigate.
Kind regards,
Julie
Wanted to leave me with a flat tyre…
Wanted to leave me with a flat tyre till Wednesday.. a 5 day gap! Don’t use!
24 oktober 2026
Antwoord van AutoProtect
Good Morning,
Thank you for your feedback. We are sorry to hear of the issues you have had with the tyre claim so far. Please can you send more information to feedback@autoprotectgroup.co.uk and we can review this for you.
Kind Regards
Billy
I it was a very nice experience…
I it was a very nice experience compared to my previous experience with another dealer. My sales consultant C. Munden was very experienced and patient and helpful.
24 oktober 2026
Antwoord van AutoProtect
Hi Elvia,
Thanks for your feedback. We’re pleased C. Munden was experienced, patient and helpful and made this such a positive experience.
Kind regards,
Julie
Benefits explained clearly.
24 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased the benefits were explained clearly.
Kind regards,
Julie
The app was easy to use and quick.
The app was easy to use and quick.
23 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Michael,
Thanks for your feedback. We’re pleased you found the app quick and easy to use.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Keith,
Thanks for your feedback. We’re pleased to hear you’ve been highly satisfied with your experience.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Michael,
Thanks for your feedback. We’re pleased you found the process simple and straightforward.
Kind regards,
Julie
Great
Polite knowledgeable customer service agent. Called when they should have and on time
23 oktober 2026
Antwoord van AutoProtect
Hi Karen,
Thanks for your feedback. We’re pleased the advisor was polite and knowledgeable and contacted you promptly as promised.
Kind regards,
Julie
Alex Voss the sales person at group 1…
Alex Voss the sales person at group 1 Hailsham was very informative when it came to describing the extra products available to purchase with the car.
He also made every effort to ensure I understood the functions of the vehicle.
23 oktober 2026
Antwoord van AutoProtect
Hi Roger,
Thanks for your feedback. We’re pleased Alex explained the additional products clearly and helped you understand the vehicle’s features.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Mr Grist,
Thanks for your feedback. We’re pleased you’re happy with the cover provided.
Kind regards,
Julie
Antwoord van AutoProtect
Hi Stephen,
Thanks for your feedback. We’re pleased you found the app easy to use and were able to submit your claim successfully.
Kind regards,
Julie
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