Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Toon meer
Bedrijf heeft geantwoord
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Toon meer
Bedrijf heeft geantwoord
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autoverzekering
- ook in
- Niet-bancaire financiële diensten
- Verzekeraar
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Geschreven door het bedrijf
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contactgegevens
Warwick House, CM19 5DY, Harlow, Verenigd Koninkrijk
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Uitstekend
31K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van AutoProtect
Hi Stefan,
Thanks for your feedback. We’re pleased everything was resolved quickly and to your satisfaction.
Kind regards,
Julie
Very easy to submit a claim
23 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Steve,
Thanks for your feedback. We’re pleased you found it very easy to submit your claim.
Kind regards,
Billy
Not used the services
Not used the services, did contact the to check the car dealer had set up the policy. They replied quickly and now the policy is up and running
20 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased the team responded quickly and confirmed that your policy was set up and active.
Kind regards,
Billy
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased the team answered all your questions.
Kind regards,
Billy
Just knowing the service provides on…
Just knowing the service provides on this and previous vehicles, just gives us piece of mind
23 oktober 2026
Antwoord van AutoProtect
Hi Robert,
Thanks for your feedback. We’re pleased the cover on your current and previous vehicles has provided valuable peace of mind.
Kind regards,
Billy
I couldn't recommend enough with these…
I couldn't recommend enough with these guys, so helpful and made my experience even better talking me through everything to ensure I got the right package, very happy with my new wheels couldn't be happier , thankyou to Alawi for the best service!
23 oktober 2026
Antwoord van AutoProtect
Hi Chelsea,
Thanks for your feedback. We’re pleased Alawi provided helpful service, explained everything clearly and helped you select the right package.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Mustafa,
Thanks for your feedback. We’re pleased to hear you’re happy with our service.
Kind regards,
Julie
Excellent service been with salmon for…
Excellent service been with salmon for 10 years always helpful
21 oktober 2026
Antwoord van AutoProtect
Hi Sue,
Thanks for your continued support over the past ten years. We’re pleased you’ve always received helpful service.
Kind regards,
Billy
Antwoord van AutoProtect
Hi James,
Thanks for your feedback. We’re pleased you found us easy to deal with.
Kind regards,
Billy
All looks lovely on collection
22 oktober 2026
Antwoord van AutoProtect
Hi Mark,
Thanks for your feedback. We’re pleased everything looked great when you collected your vehicle.
Kind regards,
Billy
My experience in buying a Volvo from the dealership in Cardiff.product…
Friendly staff who knew their product and complementary services very well. Also, the invitation to get in touch should I need any further support and advice was reasuring.
16 oktober 2026
Antwoord van AutoProtect
Hi Michael,
Thanks for your feedback. We’re pleased the team were friendly and knowledgeable and that their offer of continued support provided reassurance.
Kind regards,
Billy
Honest comments from salesman
Honest comments from salesman, we have had this cover with previous Audi. Makes sense to have this cover for 3years.
22 oktober 2026
Antwoord van AutoProtect
Hi Darrell,
Thanks for your feedback. We’re pleased the cover was explained honestly and that your previous experience gave you confidence to choose it again.
Kind regards,
Billy
I have a tyre policy with AutoProtect
I have a tyre policy with AutoProtect. I got a puncture and followed the procedure set out in the App and contacted the recommended national repair company. I telephoned two of the recommended providers local to me which are part of the group and they said they no longer deal with AutoProtect.
I called the third closest and was told that it was a two step process to get my tyre repaired. The repair provider explained the damage would need to be assessed and the paperwork submitted to AutoProtect for review before the wheel could be mended. He explained that it often takes several weeks for AutoProtect to review the paperwork and then it takes additional time for the repair to be scheduled. I am unable to pay for the work and then claim it back from AutoProtect. I have not created a claim via AutoProtect as I have a nail in my tyre and cannot wait several weeks for the tyre to be repaired/replaced so I am paying independently. I would not recommend AutoProtect and would give it 0/5 but that option was not available.
22 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Karly,
Thank you for your feedback. We can only apologise for the issues you have had with the claim thus far. Please respond to the email sent to you by Trustpilot with more information so we can review this for you.
Kind Regards
Billy
New to your system- no comment so far
22 oktober 2026
Antwoord van AutoProtect
Hi Joyce,
Thanks for your feedback. We hope you find the system straightforward to use and have a positive experience with us.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Stuart,
Thanks for your feedback. We’re pleased the website worked well for you.
Kind regards,
Billy
An absolute brilliant service.
22 oktober 2026
Antwoord van AutoProtect
Hi Nicolaas,
Thanks for your feedback. We’re pleased you received such brilliant service.
Kind regards,
Billy
the staff especially Anthony Amores
the staff especially Anthony. They
were very professional and friendly .Explained everything in a clear and concise manner .They did not pressure me in any way.
I would highly recommend the team .I am so happy with the way i was treated and support by them thankyou
22 oktober 2026
Antwoord van AutoProtect
Hi Fiona,
Thanks for your feedback. We’re pleased Anthony and the team were professional and friendly, explained everything clearly and made you feel supported without applying any pressure.
Kind regards,
Billy
⭐⭐⭐⭐⭐ Fantastic Service
⭐⭐⭐⭐⭐ Fantastic Service – Highly Recommend!
Absolutely amazing company! This is now the sixth vehicle I've had covered with them, which says everything about the confidence I have in their service.
Luke was incredibly helpful, efficient and professional, making the whole process quick and straightforward. It's always a pleasure dealing with a company that genuinely values its customers.
I wouldn't hesitate to recommend them and will certainly continue using them in the future. Thank you, Luke, for another excellent experience!
22 oktober 2026
Antwoord van AutoProtect
Hi Pauline,
Thanks for your continued support and for choosing us to cover your sixth vehicle. We’re pleased Luke made the process quick and straightforward with his helpful, efficient and professional service.
Kind regards,
Billy
Very polite and clear details from the…
Very polite and clear details from the representative of AutoProtect
12 oktober 2026
Antwoord van AutoProtect
Hi Stuart,
Thanks for your feedback. We’re pleased our representative was polite and explained the details clearly.
Kind regards,
Billy
Always professional thanks
21 oktober 2026
Antwoord van AutoProtect
Hi Karl,
Thanks for your feedback. We’re pleased you’ve consistently received professional service.
Kind regards,
Billy
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