Bathdisc Reviews 

I live locally and went to visit this company for the first time at very short notice last Friday. They acted very professional and knowledgeable, created a quote later the same afternoon and I ordered with them on Monday, collecting today.

Will put another order in with them within the next week. Excellent service and competitive prices.

Easy site to use, found what I was looking for matched with previous product bought, happy with my purchase, thank you.

Purchased item out of stock and not available for another 4 months.

Good company , fair prices good delivery

⭐ 1 Star – Extremely Poor Communication and Customer Service

Very disappointing experience with Bathroom Discount.
I ordered a product through their website, only to receive an email the following day saying the item was out of stock and no longer available. When I contacted them to discuss alternatives, I was told there had been an error on the website and they could not obtain the product.

A few days later, I received another email confirming that the product had arrived at their warehouse and would be dispatched shortly. I assumed the issue had finally been resolved. However, after waiting another five days with no delivery, I called again and was told that the product was still unavailable and that the previous information had been incorrect.
What made the situation even worse was the complete lack of communication between departments. Different members of staff were giving me different information, and at times even people within the same department seemed unaware of what was going on. Instead of taking ownership of the issue, I felt that everyone was blaming someone else.
As a contractor installing a bathroom for my client, this was not just an inconvenience. Their misinformation and delays damaged my credibility, disrupted my schedule, and put me in an embarrassing position with my customer. In total, more than 10 days of my time were wasted.
The only solution offered was an apology and a refund. To make matters even more frustrating, the same product still appears to be listed as available on their website.
Mistakes can happen, but repeatedly providing incorrect information, failing to communicate internally, and wasting a customer’s time is simply unacceptable.

Chantal was great super helpful with all my bathroom requests ! 5 stars

Great service quick delivery

Excellent customer service, extremely responsive and friendly staff. Suggested alternative options when my item was not in stock and helped to expedite delivery as I needed the items quickly.

They could not do enough to help me and their prices are extremely competitive. Thanks so much to Jason and the team.

No information about the likely delivery date

Absolutely superb customer service!
Special Acknowlegment to Keiran Ellerington.

Still didn't receive delivery

Advertising item on their website at certain price. Ordered and paid for item. Received confirmation email. One day later received another email saying the item was incorrectly priced and asking me to pay a further £171.61 !!! Checked with Trading Standards who confirmed they couldn’t do this. Company pointed out it was in their T &C’s. Complete waste of my time. I actually bought the same item from another company at £35 less than Bathdisc’s so called ‘mistaken’ price……Having worked in retail for many years myself, I would avoid Bathdisc.

Vert good 👌👌👌
Im from Holland.
They answer emetiatly my emails 🙂

Friendly staff good customer service and very helpful although I did find cheaper price elsewhere but what May pay the Xtra is their customer service and refund procedure

It was not made clear the item was on order rather than in stock. Although a branded product, the quality is quite flimsy. Sadly nothing is made as it was!

Great thank you came as ordered and on time when they said

Great customer service and product range

Thanks

AQ

Been working with the BDC team for years and they’ve been great every time. Customer service is fantastic – they really look after you, not just during the order process but with aftercare as well. Huge variety of products, competitive pricing, and deliveries always turn up when they should. They make the whole process easy, which is exactly what’s needed on site.

Ordered, and I was updated all the way to delivery thank you to all your team.

I phoned BDC for replacement hinges to a bathroom cabinet. The cabinet had been purchased some years before so I wasn’t sure if the hinges would still be available.
I called BDC and the call was answered straight away. I explained my situation to Barry who said he would investigate. By that afternoon Barry had sourced the hinges and sent me a quotation.
I phoned BDC,paid for the parts and they were delivered in a few days.
The service I received was excellent from start to finish and I would recommend your company