BEAM from the AA Reviews 2.677

Need a replacement windscreen as mine cracked and was told can only use the "approved" glass company - Auto Windscreens - or would have to pay a £200 fee, on top of the £100 excess. This is a ploy increasingly used by insurers. When phoning AW it seems they need a week to come to my house to replace it, and at least 9 days if I want to go to one of their depots - which I can't anyway because the vehicle is too dangerous to drive. But at least THREE other glass companies can get here within 2 days. Seems like a bit of a scam to me: insist on me using one specific glass company, who then give out such a slow service compared to everyone else? This is a ploy increasingly used by insurers. I wonder how many people, desperate to get their cars back on the road, that just go elsewhere and pay the extra £200?

It was simple and straightforward to my requests, no wasted time and questions.

Easy to obtain quotes from various sources. Very competitive premium pricing without sacrificing cover options. Customer services quickly available via phone call to clarify details was easy, with the handler (Liam) being extremely helpful and very quickly providing updated options and pricing. Extremely satisfied with the product and set up.

A bit more expensive than I expected but just what I wanted thanks

During May I accepted this company's car insurance quotation. I requested postal delivery but only received the statement of fact and certificate. I attempted to retrieve all remaining docs on line. Despite innumerable attempts none of the email, post code, birthdate or policy number was accepted. I attempted a lengthy phone call wait without success. No email contact address so I wrote a letter of complaint to registered head office requesting contact with a human. Received email informing me that an investigation of complaint would take up to 8 weeks! Fortunately, I eventually cancelled the policy before it's commencement. One saving grace. The human operator, Dylan, complied with my wishes and was highly personable.

Once I waited 15 minutes on hold, with loud music, I had a very helpful and clear conversation with your call staff.

Please send a printed copy of my renewal as I have difficulty printing one off. Many thanks

Very easy and convenient to make changes. Customer advisor too was very friendly and helpful

Really good price ...£100 cheaper like for like than my renewal with existing insurer. Also very helpful customer services when I rang them

Nice and easy

The agent Liam was very polite and helpful and gave me a good quote which I accepted.

I bought my car insurance through Moneysupermarket. The terms were good and the features adequate compared to the opposition. But, this was advertised including courtesy car but when I went through to the website to make the purchase, rental/courtesy car was not included. I am bringing this matter to the attention of Moneysupermarket as the additional premium that I have paid for the policy is £16.95 or so, which equates to over 5%. I changed the voluntary excess from £200 to £0 and the price came down even further. Otherwise, the process was ok.

Cheapest quote. Answered the phone quickly when I rang with a query. Also cheap breakdown cover with car insurance. Great value and customer service!

Great price.one complaint when trying to log in you have to state birthdate from calendar supplied on the site.this could be much easier especially when you have to scroll back nearly 80 years

Andrew was very professional and straight to point and dealt with my needs well and called back when he said, very happy

Customer friendly website that is not complicated to navigate

Cheapest quite i have had my other insurance what's 570

Excellent service and cheap car insurance.

Site was very easy to use and price was very competitive. Accessed via compare the market