My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The people on the phone are always really polite, and take the time to explain things to me in a way I can understand. At 73 my memory is slowly disappearing, but these people, are polite to me, and r... Toon meer
Bedrijf heeft geantwoord
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
Bedrijf heeft geantwoord
For starters -DIDNT wait long for call to be answered. Huge plus. Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. H... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 08007797444
- bigwarranties.co.uk
4,6
Uitstekend
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 48% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had a query with the quotation l was…Good Customer Service
I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer service and with her gentle persuasion we came to an agreement and I did not cancel my contract.,she is an asset to the customer service team which goes a long way in keeping customers happy keep up the good work.
15 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Brilliant service from Curtis
Brilliant service from Curtis, easy and all sorted straight away. Happy with it all
15 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Great service
He explained what happens next and upped my claim to urgent for me
13 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Anne, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Great customer service
It was a very good experience to talk to an articulate human being with good social skills. After several phone calls that couldnt be finalised, Rosanna remained friendly, patient and helpful talking me through the transaction with ease. She left me with a sense of continuity and confidence in the company.
13 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Christine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy update
Although originally a courtesy call I was able to update my policy with a minimum of fuss as usual
13 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks James, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jayne who explained…
I spoke to Jayne who explained everything perfectly thank you
13 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Vincent, it's great to know your mention of i spoke to jayne who explained made a difference. We appreciate you saying that.
The BIG Warranties Team
Sam was very happy to assist me with my…
Sam was very happy to assist me with my claim & booked an engineer for tomorrow… super fast response. 💯 for customer service 😀
9 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Olivene, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane had very good customer service and…
Jane had very good customer service and explained everything very well over all a very good experience.
8 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks David, it's great to know your mention of jane had very good customer service and made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful polite guided me through the…
Helpful polite guided me through the policy
8 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy upgrade
Roseanna was very helpful and clear on the services available. I requested time to discuss the change in policy with my husband and agreed for Roseanna to call me back later, which she did. Everything was put into place over the phone and all the important information explained during the call.
7 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Claire, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was very polite and patient and…
Jane was very polite and patient and took time to answer all my questions.
7 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Yasmine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanna was fantastic great service…
Rosanna was fantastic great service looking forward to being insured 🙏
7 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Liam, it's great to know your mention of rosanna was fantastic great service made a difference. We appreciate you saying that.
The BIG Warranties Team
Antwoord van BIG Warranties Ltd
Thanks Kenneth, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Antwoord van BIG Warranties Ltd
Thanks Joy, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very pleasant and helpful
Very pleasant and helpful, answered questions.
6 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Linda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful
Very helpful, let me talk through and raise the claim on the phone vs leave me to do it online. It was a potential safety issue and he recognised it was important I spoke to someone
3 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Alison, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service from Gemma
Excellent service from Gemma, very knowledgeable and explained things well. Highly recommend this company.
2 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Marjorie, it's great to know your mention of excellent service from gemma made a difference. We appreciate you saying that.
The BIG Warranties Team
I was very impressed with the way Helen…
I was very impressed with the way Helen explained everything to me and answered all my questions.She was very friendly but also very professional.She is a credit to her Company.
1 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane
The lady that I dealt with “Jane” was very helpful and professional
1 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Nick, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Big warranties
The lady that spoke to me was so easy to talk to, so helpful and friendly. Rosanna I'm sure her name was.
1 juli 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
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