My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The people on the phone are always really polite, and take the time to explain things to me in a way I can understand. At 73 my memory is slowly disappearing, but these people, are polite to me, and r... Toon meer
Bedrijf heeft geantwoord
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
Bedrijf heeft geantwoord
For starters -DIDNT wait long for call to be answered. Huge plus. Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. H... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 08007797444
- bigwarranties.co.uk
4,6
Uitstekend
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 48% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van BIG Warranties Ltd
Thanks Linda, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Great
Great! it’s definitely 5stars for me, very helpful Friendly …would recommend your service ..Harry helped above and beyond
29 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Janet, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Repair to our cooker,excelent service…
Repair to our cooker,excelent service by Antoney O.engineer.
26 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Linda, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy changes
I spoke to someone called Jane who spoke clearly and very informative about my policy and the changes to it. Made me feel at ease and able to understand what was being said to me.
29 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Joanne, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was fantastic…assessed all queries…
Jane was fantastic…assessed all queries and requirements expeditiously!
29 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Raashid, it's great to know your mention of jane was fantastic assessed all queries made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and straight gorward
26 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful friendly and knowledgeable…
Very helpful friendly and knowledgeable pleasure to deal with
26 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Terrance, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Clear information and very helpful
26 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
It was so helpful to ring and get…
It was so helpful to ring and get through to a very helpful human at the first time of asking. Customer service is so much better with real staff with whom you can chat normally.
26 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Anthony, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent experience
Excellent experience. Lucas was patient professional kindly and helpful
24 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Helen, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
First class customer service
First class customer service from a pleasant lady who dealt with my claim efficiently
24 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Graham, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Antwoord van BIG Warranties Ltd
Cheers for this. Glad we came across as friendly and patient, that's what we're here for.
The BIG Warranties Team
Lucas was clear and very helpful in…
Lucas was clear and very helpful in explaining the procedure for my claim. Unfortunately, I have been paying a monthly subscription for an expensive fridge freezer and in trying to get Big Warranties to pay for a repair but they have said it is not worth repairing and have offered me a ridiculous amount for a £1200 appliance. I shall cancel my cover
24 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Jack, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
A little difficult getting booked…
A little difficult getting booked online due to having an apostrophe in my name.
3 calls to get to make my claim.
But once through to Lucas my appointment was booked without problem.
23 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Hi Karen, cheers for the review. Bit fiddly with the online booking, but Lucas got you sorted straight away.
The BIG Warranties Team
Couldn’t get online to work so called…
Couldn’t get online to work so called helpline and they set me up to do it online rather than just make the claim by phone
23 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Hi Lee,
Thank you for sharing your experience.
We do not have the specific details of your booking, but we want to clarify that we are always happy to process claims directly over the phone.
Our agents often guide customers through the online setup because it is generally the quickest way to track updates and manage details without having to queue on the phone.
We are sorry it wasn't the outcome you had hoped for, and if we can help in any way, please reach out to our team
Kind regards
BIG Warranties
A very swift and good repair
A very swift and good repair. A great Engineer. Big warrenties the company to be with. A 100%
23 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks John, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful advisor (Rossanna) who…
Very helpful advisor (Rossanna) who helped me increase my kitchen appliance cover
19 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Lynn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane woz very polite an very helpful…
Jane woz very polite an very helpful an got everything sorted for me thank you
18 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Diane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jane today
I spoke to Jane today, she was extremely helpful, polite and very cheerful.
Thankyou
18 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Hi Karen, thanks for the review. Jane's brilliant, so glad she could help you out.
The BIG Warranties Team
Saxon was clear
Saxon was clear, concise and handled my enquiry promptly and in a straight forward manner. Saxon is polite friendly and personable.
18 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
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