Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Toon meer
Bedrijf heeft geantwoord
Ollie was super helpful and answered all my questions, sorting out my policy within 15 minutes. I’ve been with Row for over three years now and have no intention of moving anywhere else.
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,9
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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DISHONEST COMPANY THAT WONT HELP IN YOUR TIME OF NEED
Fraudulent company! I have been paying for accidental gadget insurance and then when I claimed for an accident they said there wasn’t enough detail. Provided more detail for them, and then they said I should have taken better care of the product…IT WAS AN ACCIDENT THATS WHAT THE INSURANCE IS THERE FOR!!! I have filed an official complaint because you can’t speak to the claims team on the phone. They hide behind another team. THE ONLY POSITIVE REVIEWS ON HERE ARE FOR WHEN YOU SETUP YOUR ACCOUNT!!! WHEN IT COMES TO ACTUALLY PROTECTING THEIR CUSTOMERS THEY ARE WOEFUL AND FRAUDULENT!
19 juni 2026
Review zonder uitnodiging
Big warranties/ Row.co.uk refusing to payout on accidental damage
Big warranties/ Row.co.uk Been paying for months for laptop insurance including accidental damage. Laptop screen cracked randomly and i made a claim. They rejected the claim saying i couldnt explain how it happened and when I alluded to the potential cause they said it was reckless. Awful awful company...you cant even speak to them on the phone. I pay for accidental damage and then when accident happens they dont want to pay out. Avoid!!! I AM GOING TO THE FINANCIAL OMBUDSMAN YOU FRAUDS!
25 juni 2026
Review zonder uitnodiging
Very good insurance company and…
Very good insurance company and insurance policy is very cheap.
30 juni 2026
Review zonder uitnodiging
Antwoord van Row.co.uk
Thanks Tahira, it's great to know your mention of very good insurance company and made a difference. We appreciate you saying that.
The Row Team
Antwoord van Row.co.uk
Thanks Sarah, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The Row Team
easy to purchase and competetivly priced
4 juni 2026
Review zonder uitnodiging
Antwoord van Row.co.uk
Hi Mark, so glad it went well. Dead good that you found it easy to purchase and value for money was spot on.
The Row Team
Very easy to insure appliances
Very easy to insure appliances. Not mind boggling. Even somebody of less knowledge could do it.
2 juni 2026
Review zonder uitnodiging
Antwoord van Row.co.uk
Cheers, that's great to know. That's exactly what we aimed for, making sure anyone could get their appliances covered without any bother.
The Row Team
Absolutely awful will be cancelling…
Absolutely awful will be cancelling both my polices and going back to domestic and general takes ages to get a new appliance they offer you a cheap unbranded version of your appliance (which is 80 pounds cheaper then mine currently is )they don't do removal or reconnection despite being told when I took the policy out I could add that on when I made a claim they don't let you choose one like most insurance providers do and they respond one email a day and you can't discuss replacement by phone il be cancelling both polices with them asap for my washer dryer and dishwasher
30 april 2026
Review zonder uitnodiging
Quick and easy to get a quote and very…
Quick and easy to get a quote and very good pricing for my requirements. Would recommend to others . Very quick and easy to deal with
7 april 2026
Antwoord van Row.co.uk
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found getting a quote quick and easy, and that the pricing met your requirements. It’s also great to know the overall process was straightforward and simple to deal with from start to finish.
We really appreciate your recommendation and your kind feedback.
Kind Regards,
Danielle
Horrendous customer service
Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anything after 4hrs to give them a bell . I didn't , I waited until 08:20 this morning , to be told by a 5th different operator that the case hadn't been validated yet , so back to square one .
I have now been waiting over 24 hrs and still no plumber. I would give it serious thoughts before using this company .
P.s can now confirm plumber has been after a remarkable 26hour wait .Tremendous
11 april 2026
Review zonder uitnodiging
great could not find anyone else to…
great could not find anyone else to cover my fig phone at that great price
30 maart 2026
Antwoord van Row.co.uk
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re really pleased to hear that you found a great price and that you were able to get cover when you couldn’t find a suitable option elsewhere. It’s always great to know we’ve been able to provide value and help when it matters.
We really appreciate your kind feedback and support.
Kind Regards,
Danielle
Cheaper than I have been paying for my…
Cheaper than I have been paying for my appliances it’s a breath of fresh air especially at this this time when prices our sky rocketing.
27 maart 2026
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you for your great review! We're really pleased to hear that you found our service more affordable — especially with rising costs at the moment.
It’s wonderful to know it’s been a breath of fresh air for you. We always aim to provide great value as well as excellent service.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Antwoord van Row.co.uk
Good Morning,
Thank you for your fantastic review! We're delighted to hear that you found our service just brilliant.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Easy to use site
10 maart 2026
Antwoord van Row.co.uk
Hi Margaret
Thank you for your feedback!
We’re pleased to hear that you found our site easy to use. Making things simple and straightforward is exactly what we aim for, so it’s great to know it worked well for you.
We’re always happy to help and look forward to assisting you again in the future.
Kind regards,
Amanda
Easy to use application and instant…
Easy to use application and instant quotes. Cheaper costs too.
4 maart 2026
Antwoord van Row.co.uk
Hi Caroline,
Thank you for your feedback!
I’m glad to hear you found our application easy to use and that you received instant quotes. It’s great to know you also found the costs competitive - we always aim to make the process simple and fair for our customers.
We’re always happy to help and look forward to assisting you again in the future.
Kind regards,
Amanda
Changing phone on plan
Roseanna explained things well. Any hesitation seemed to stem from system not recognising the samsung s25. She was very apologetic I found her very professional and a credit to the company.
24 februari 2026
Review zonder uitnodiging
Antwoord van Row.co.uk
Hi Kieran,
Thank you for your lovely feedback!
I’m glad to hear that Roseanna explained everything clearly and handled the situation professionally, even with the system hiccup on the Samsung S25. It’s wonderful to know you found her apologetic yet professional - she really is a credit to the team!
We’re always happy to help and look forward to assisting you again in the future.
Kind regards,
Amanda
Money grabbing cheats. DO NOT USE
Very poor experience with Row after paying insurance for nearly 4 years just to get a replacement phone through insurance that was very much worse than the stolen phone I was claiming for in every way. Excess cost that I was forced to pay for and 'a' graded replacement phone was more that the same grade quality phone i could have got on amazon for cheaper and nearly a month quicker than it took for my replacement phone to come due to Xmas holidays. When I called to complain about the phone and time it took to deal with the complaint a d hiw much I had to pay in excess, they said everything on they're side was justified and I didn't have a leg to stand on. Despite thought te entire claim I kept telling them I needed a powerful phone urgently due to having children with medical and educational needs. But they didn't care at all. I will never use them again.
9 december 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
We would like to investigate this and see what has happened; however, we are unable to locate your profile. We have requested some further details from you so that we can do this.
Kind Regards
ROW Customer Service Team.
Antwoord van Row.co.uk
Thank you so much for get covered with us. We're glad the online process worked smoothly for you.
The Row Team
Excellent prices very easy website to…
Excellent prices very easy website to use will be recommending to family and friends
21 december 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Danni
5* Clear and friendly communication
Sunny had good, clear and friendly communication. Simple process to add a new product. Great to deal with!
14 november 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Feels like a scam
Feels like a scam. I purchased a policy, which when I was sent the full details did not include the cover as advertised. I immediately contacted the company to cancel, and received a response 5 days later requesting that I call to cancel rather than email. I called, cancelled and have still be billed.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
We’re sorry for any confusion caused and appreciate you bringing this to our attention. We always aim to be as clear as possible about what’s included in each policy so our customers can make informed decisions.
Our cancellation process does need to be completed over the phone to ensure everything is actioned correctly. We can confirm that your policy has now been cancelled. Please note that direct debits can take up to two working days to clear, which may result in a payment being processed if the cancellation occurs close to the billing date.
Kind Regards,
ROW Customer Service Team.
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