Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Toon meer
Bedrijf heeft geantwoord
Fraudulent company! I have been paying for accidental gadget insurance and then when I claimed for an accident they said there wasn’t enough detail. Provided more detail for them, and then they said I... Toon meer
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,9
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Feels like a scam
Feels like a scam. I purchased a policy, which when I was sent the full details did not include the cover as advertised. I immediately contacted the company to cancel, and received a response 5 days later requesting that I call to cancel rather than email. I called, cancelled and have still be billed.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
We’re sorry for any confusion caused and appreciate you bringing this to our attention. We always aim to be as clear as possible about what’s included in each policy so our customers can make informed decisions.
Our cancellation process does need to be completed over the phone to ensure everything is actioned correctly. We can confirm that your policy has now been cancelled. Please note that direct debits can take up to two working days to clear, which may result in a payment being processed if the cancellation occurs close to the billing date.
Kind Regards,
ROW Customer Service Team.
Very easy to insure my appliance
Very easy to insure my appliance
23 oktober 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Quick and easy to complete transaction
Quick and easy to complete transaction. Website user friendly, and price very competetive.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Very good customer service
13 oktober 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
GREAT APP! Whatever the item provides COVER in our homes.
You did well. All want a review quickly & never leave us alone. Here it is. Hope I would b able to make claims fast with no quibbles or problems in the future.
2 oktober 2025
Antwoord van Row.co.uk
Good Morning,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
I was with Row Insurance for a year and…
I was with Row Insurance for a year and unfortunately my experience has been disappointing. When I recently had my boiler serviced, a part was needed. Despite being covered under my policy, I was told I’d have to pay for both the part and the labour. This goes completely against what I expected when I took out the insurance.
On top of this, when I first joined I requested a boiler service via email and never received a response. Communication has been very poor, and the service I’ve received has not matched what was advertised when I signed up.
Overall, I don’t feel I got the protection or support I was paying for. I wouldn’t recommend this company based on my experience.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for taking the time to share your feedback. We're sorry to hear that you didn't feel supported during your time with us..
We always aim to provide clear guidance around what's included in your cover, including any limits or exclusions, and we do our best to cover repair costs wherever possible within the terms of the policy.
We understand it can be disappointing when a repair isn't covered in full, and we regret that this fell short of your expectations.
In your case, the engineer was able to diagnose the issue and provide a quote for the parts needed. However, as the quote was not accepted, we were unable to proceed with the repair and the job was closed.
Your feedback is appreciated, and we’ll use it to improve the service we provide going forward.
ROW Customer Service Team.
Signing up with Row.co.uk was…
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency. I look forward to speaking with the rest of the team. Account set up was quick with my policy details being hassle-free sent straight to my email. The level of cover offered is excellent for the price, which is honestly one of the lowest I’ve found anywhere (£4.49 per month). I believe this is unbeatable for the peace of mind it gives. It’s also reassuring to know that customer support is easily available if I ever need it which is included at this price range. Overall, I feel I’ve got outstanding value and reliable cover all in one place.
16 september 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Sophia
You can't speak directly to them,
You can't speak directly to them,, if you need a repair you have to fill in a claim/repair request on line. Have cancelled our policy and will not recommend to anyone.
9 september 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon
I am sorry to see that you are unhappy with our services. I can look into this matter for you, but we have been unable to locate your profile with the name provided.
I've sent an email asking for a bit more information so your profile can be located.
Kind regards,
Row Customer Service Team
Went elsewhere cheaper but they …
Went elsewhere cheaper but they carry on.calling even tho I stop the debt each month. Msybe if I tempted enough to return i would
16 april 2025
Antwoord van Row.co.uk
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Sophia
Excellent customer service friendly…
Excellent customer service friendly staff very efficient why go elsewhere thank you.
3 september 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Quickest and simplest site for quote
Quickest and simplest site for quote. User friendly and competitive prices
20 augustus 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Good value for insurance in happy with…
Good value for insurance in happy with this
19 augustus 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Easy and quick to sign up with cover…
Easy and quick to sign up with cover wide range of brands
22 juli 2025
Antwoord van Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Cooker insurance
Great price easy to do online and very quick
12 augustus 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
NOT an emergency insurance
NOT an emergency insurance. Need to be checked by the regulator.
I have a burst pipe in the rental property as we speak and have landlord insurance. They’ve promised an engineer and to deliver water to the flat as water supply has been shut and it has been 24 hours with no response from the company. I’ve tried to speak with them multiple times and even though they have processed my excess payment, no engineer has been sent in the first 24 hours. USELESS emergency service and Useless customer support ! Avoid and don’t waste your money !!!
2 augustus 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
We’re sorry to hear about the issues and frustrations you’ve experienced. While we’re pleased to see that you were ultimately able to get your leak resolved, this is not the standard of service we aim to provide, especially in an emergency situation.
We have shared your feedback with the relevant team, and they will be in touch with you to discuss your experience further. Your comments are important to us, and we will use them to help improve the service we deliver to our customers.
Kind Regards
Sophia
Fast and well priced.
Completed within 4 minutes. No hassle just simply add your details and done. Explains everything you get.
23 juli 2025
Review zonder uitnodiging
Antwoord van Row.co.uk
Hi Tamara, thanks for this. Brilliant that we got you sorted in just 4 minutes with no fuss.
The Row Team
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.