My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Toon meer
Bedrijf heeft geantwoord
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The people on the phone are always really polite, and take the time to explain things to me in a way I can understand. At 73 my memory is slowly disappearing, but these people, are polite to me, and r... Toon meer
Bedrijf heeft geantwoord
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
Bedrijf heeft geantwoord
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 08007797444
- bigwarranties.co.uk
4,6
Uitstekend
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 48% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful advisor (Rossanna) who…
Very helpful advisor (Rossanna) who helped me increase my kitchen appliance cover
19 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Lynn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane woz very polite an very helpful…
Jane woz very polite an very helpful an got everything sorted for me thank you
18 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Diane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jane today
I spoke to Jane today, she was extremely helpful, polite and very cheerful.
Thankyou
18 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Hi Karen, thanks for the review. Jane's brilliant, so glad she could help you out.
The BIG Warranties Team
Saxon was clear
Saxon was clear, concise and handled my enquiry promptly and in a straight forward manner. Saxon is polite friendly and personable.
18 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Happy (and relieved) customer.
Sam was very courteous, friendly and professional. It was a pleasure to deal with him. Thank you.
18 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Hi Peter, thanks for the review. Sam's a top bloke and we're glad he made everything straightforward for you.
The BIG Warranties Team
Very disappointed
Very disappointed, wasted a day off work to have boiler serviced only for them to turn up then tell us "we dont do LPG" when we already had it confirmed on phone that they did do LPG!!
13 juni 2026
Review zonder uitnodiging
Professionally handled call that…
Professionally handled call that remedied the issue immediately.
16 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Ian, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
great customer service
The customer service representative was great: helpful and friendly. All in all it was easy to lodge a claim and arrange for an engineer to come over.
17 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Fifa, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Fantastic customer service from Harry…
Fantastic customer service from Harry in dealing with my enquiry regarding my monthly premium and was very helpful and dealt with my issue and sorted a new policy at my original monthly payment
17 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
5 Star Rated Gabriel
I spoke to Gabriel about my faulty washing machine. He was so friendly and patient. The link to make a claim was sent to text and email. He politely asked to check all my details and took new bank card details. Then I had clicked on the email make a claim and he stayed on the line until I had completed it and also confirmed that the claim had gone through. He couldn’t have been more friendly and helpful. I would give him 5 stars for service.
15 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Cheers for this. Glad we got your washing machine sorted and that Gabriel walked you through the claim so smoothly.
The BIG Warranties Team
BG Warranties are always on the ball…
BG Warranties are always on the ball when it comes to getting the best people for the job
well done
BGW
10 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Cheers for this Terry. Getting the best person for each job is what we're all about, so great to know you experienced that!
The BIG Warranties Team
Very friendly caller.
Gemma was friendly, very polite and helpful.
10 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Cheers for this Vincent. Gemma will be over the moon to hear this. She's brilliant at what she does.
The BIG Warranties Team
Rosanna so nice you need more like her !
Rosanna was just so nice and very personable. She explained everything and I felt not pressure to purchase.
9 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Really glad. Rosanna works hard to make sure everything's clear and there's no pressure, so it's great to hear she nailed it.
The BIG Warranties Team
Antwoord van BIG Warranties Ltd
Cheers, that's great to know. Really glad our team member could help you out.
The BIG Warranties Team
Gemma explained everything in a way…
Gemma explained everything in a way that was easily understood, she was very kind and considerate, and made sure that I was OK with everything.
5 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Cheers Dorinda, really appreciate this. Gemma's brilliant at explaining everything so clearly and making sure you're completely comfortable with it all. Exactly the kind of service we're proud to give.
The BIG Warranties Team
Policy Payment Issue
Jane is helpful, efficient and patient. She is a Five Star Employee!
5 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Hi Dawn, that's nice to read. Jane's helpfulness and patience really stand out. We're lucky to have her on the team.
The BIG Warranties Team
Patient and helpful service
Rosanna was very patient and helpful. She explained something that was confusing me and increased the number of appliances on my policy. I now have peace of mind for future mishaps. This was excellent service from Rosanna.
2 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Really good to read this. Brilliant that Rosanna explained everything properly and got your appliances on the cover.
The BIG Warranties Team
Arianna was helpful
Arianna was helpful.
I called, trying to reschedule a repair appointment since I cannot do that day.
Arianna did leave a note for the engineer so now I have to wait...
1 juni 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Hi Queen, that's nice to read. Arianna's brilliant at this sort of thing, and we're glad she could get that note to your engineer.
The BIG Warranties Team
Gabriel was extremely helpful and…helpful
Gabriel was extremely helpful and patient. Thank you Gabriel xx
29 mei 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Cheers Brenda, that's great to know. Gabriel's brilliant and we're chuffed he was patient and helpful with you.
The BIG Warranties Team
Professional, helpful, knowledgeable and not pushy
Katie was professional, kind, clear and very helpful. She explained all the options I had, was well informed and not forceful or pushing to close the deal. I would recommend BIG
28 mei 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Nice to read this, thank you. Katie clearly explained everything without any pressure, and that's exactly the kind of service we want to deliver.
The BIG Warranties Team
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