Cakes & Bakes Reviews 

5.916
•
TrustScore 3.5 uit 5

3,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Amazing cake, everyone loved it. But it was not ready for collection and had to wait for 20 minutes, which was not a major concern, but as cake was freshly made, it slightly got smudged while walking... Toon meer

Beoordeeld met 1 van de 5 sterren

⭐ 1 star — Very disappointing I’m extremely disappointed with this order. I paid for a 10-inch Mango Swirl Square Cake, advertised as approximately 20 servings, with vanilla sponge, vanilla whi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely delighted with my customised cake from Cake and Bake Shop! 🎂✨ The cake looked absolutely beautiful and was exactly what I had hoped for. The attention to detail was amazing, and it taste... Toon meer

Beoordeeld met 1 van de 5 sterren

I was absolutely shocked by the quality of messaging in my daughter in laws cake, it was so bad I had to ask for it to removed. To collect a cake on the day of a 30th birthday meal & to be so dishear... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Taartenwinkel

Geschreven door het bedrijf

Order delicious Eggless Cakes available in various flavors. Order cakes online and Find Our cakes bakes branches near High Street North, Barking Road,High Street, Romford Road


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,6

Alle reviews

(5.916)

100 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Worst company ever dealt with

Worst company ever dealt with! Ordered a cake for same day placed the order paid for it then received a message within 10 minutes saying the chef had to deal with an emergency so had to leave the store I could get a full refund or collect from another store which was not possible for me to do which I then said yes to the refund. Its been over 3 weeks after numerous messages calls I had to go through my bank to get my money back! No one dealt with this they would not even answer the phone to me or reply back to my messages.

12 mei 2025
Logo Cakes & Bakes

Antwoord van Cakes & Bakes

Dear Zish,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Beoordeeld met 1 van de 5 sterren

The worst experience ever

The worst experience ever they sent both wrong cake and candles

1 juni 2025
Logo Cakes & Bakes

Antwoord van Cakes & Bakes

Good Day,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Beoordeeld met 1 van de 5 sterren

I pay 78 pound for cake,and cake is…

I pay 78 pound for cake,and cake is very bad. I want heart but I have cirkle one.is not a time.everything is so shit

1 juni 2025
Logo Cakes & Bakes

Antwoord van Cakes & Bakes

Dear Magdalena,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Beoordeeld met 1 van de 5 sterren

Disappointed

Looked like a Black Forest gateau but sadly was a tasteless experience so synthetic felt sorry for the recipient he had to eat it won’t be ordering from this company again

28 mei 2025
Review zonder uitnodiging
Logo Cakes & Bakes

Antwoord van Cakes & Bakes

Good Day,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Beoordeeld met 1 van de 5 sterren

Very disappointed

Very disappointed . I ordered mango flavour , but it hardly tasted anything like mango and the guests disapproved . Will never order again.

23 maart 2025
Logo Cakes & Bakes

Antwoord van Cakes & Bakes

Dear Shahed,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

Beoordeeld met 4 van de 5 sterren

Chocolate cake 👍 vanilla cake 👎

The made to order chocolate cake was delicious with soft sponge and correct sweetness. Order number 134593
I have given. 4 star because we bought another small vanilla cake while collecting the order and that was awful. The sponge was hard, the cream was heavy and it tasted stale. We had to bin it

23 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delicious cakes

Delicious cakes, fresh bakes, and a cozy vibe! The quality is consistently great, and everything tastes homemade with love. Highly recommend for birthdays, celebrations, or just a sweet treat! Especially the staff shadmhan and Rajvir Singh are friendly.

20 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a wonderful experience at Cakes…

I had a wonderful experience at Cakes and Bakes! The staff were (Rajvir Singh)incredibly friendly, attentive, and welcoming from the moment I walked in. Their warm smiles and helpful attitude made the visit even more enjoyable. They were patient in helping me choose the perfect treat and made sure everything was just right. It’s always a pleasure to be served by a team that clearly takes pride in their work and values customer satisfaction

20 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered cakes via the online ordering…

Ordered cakes via the online ordering system and what a wonderful experience...right from the detailing of takingbthe order, to the bespoke design, the discounts given before hand, information on food allergens, ti the ETA on Delivery...all extremely seamless and beautifully coordinated. Always order from C&B as our whole family just lives their cakes!!

17 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Waste of money / Ordered a lotus biscoff cake for my…

Ordered a lotus biscoff cake for my son’s birthday - complete waste of money. Cake was inedible. The sponge was so wet it fell apart and it was covered in thick thick cream. Barely any sponge. My son was so upset! Even the cake board and box were wet and sticky! Would not recommend at all

3 mei 2025
Review zonder uitnodiging
Logo Cakes & Bakes

Antwoord van Cakes & Bakes

Dear Amanda,

Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.

Your feedback is important to us as we continually work to improve our products and services.

Warm regards,
Cakes & Bakes Customer Care

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