Cakes & Bakes Reviews 

Ordered a cake with jam and there was no jam in it.
The order was meant to be ready at 6 and i waited till 18:50pm to receive it because it was not ready.
Emailed multiple times to ask for a colour change and not once have my emailed been answered

Last minute buy for my Grandsons bday who is 11. The selection of ready made cakes was very good. I selected the chocolate vanilla cake. They put Happy Birthday on also. Prasanna was very helpful.

Its my second experience and it was great as first.Fast delivery with fresh and delicious cakes.Highly Recommended.

Better care/storage for hot weathers.
The cream melted and smudged my message on the cake.

very delicious cake and fresh the taste was so yummy, my all guest love it,

I ordered a birthday cake on a Saturday (ie. busy weekend) and was able to receive it to my exact specifications on the same day! They went above and beyond contacting me directly to assist and ensuring everything was in place to satisfy my order and delivery. They have superlative customer service and their cake was delicious! I recommend them and would use them again.

I ordered a tailor-made cake and they made it to beautiful and exactly what I want. Good price and good quality

Usman was very helpful

My personal experience with this company has been extremely disappointing. I ordered a birthday cake online and applied a discount code, which was accepted. I paid the discounted amount online and planned to collect the cake at 7:00 PM.

However, around 5:40 PM, I received a call saying there was a “computer glitch” on discount code and my order had been cancelled. They told me I would need to pay the remaining discounted amount to proceed. I agreed and said I would pay at the collection point. The person on the call said they would get back to me, but never did. When I went to the shop, there was no cake, no order nothing.
I tried contacting customer service multiple times called for nine days, messaged on WhatsApp for nine days, and still no proper response. This is the worst company I’ve dealt with. Their customer service is terrible. They don’t treat customers with respect or responsibility. I never received my cake or a refund, and I got no proper explanation or apology. Completely unacceptable.

I'm extremely disappointed with my experience with Cakes & Bakes The birthday cake I ordered and had delivered had a watery bottom, making it completely unfit for eating. To make matters worse, when I reached out to the shop about the issue, I was refused a refund.

This experience wasn't just a minor inconvenience - it actually spoiled my birthday celebration. I was really looking forward to enjoying that cake with my loved ones, and having it be inedible was a huge letdown.

Given the shop's generally positive reviews, this might be an isolated incident. However, it's essential to note that other customers have expressed concerns about inconsistent food quality. The lack of customer support in this case is particularly frustrating.

Key Points:

- *Cake Quality:* Watery bottom made the cake inedible
- *Service:* Refused to provide a refund despite the issue
- *Recommendation:* Potential customers should be aware of possible inconsistencies in food quality and the shop's refund policy.

If you're looking for alternative cake delivery options, consider these highly-rated services:
- Angel Cake Baker 4.7 stars 🌟
These options might offer better quality and customer support. Unfortunately, I wouldn't recommend Cakes & Bakes Shop based on my experience.

Cakes and Bakes - are THE best cake shop at affordable prices among all other places.

Invoice slip is unreable. Need to improve the size of text and colour

Amazing cakes . They do customs and i had a cake which i saw on online for my daughters birthday and if you give an order for next day it can happen . They dont charge you for changes on cakes and they can create your ideal idea of the cake you want .

My order was completely messed up! wrong order1!

The cake sent as a surprise it was made wrong, i ordered the cake with chocolate and vanila, it was made with choclate only, i talked with the cs agent that is a surprise, the curier told my bf and ruined it, tried to contact them several times they are not responding anymore, worse service ever

Absolutely the experience I've had! completely wrong order-

Thank you for keeping me upto date and delivering the cake slightly earlier before my family were heading out, my first time using this company

Love the cakes had a few now for birthdays everyone enjoyed ‘
Thankyou !!

Ordered 2 cakes for my Dad's 83rd birthday celebration - one vegan for my daughter and her family and one cream... I thought I was ordering direct from the local shop in Rayners Lane but it appears it came from head office.
Problem 1: the Cream (non-vegan) cake was warm on arrival and the Happy Birthday icing had melted...
Problem 2: Had ordered blue 8 & 3 candles - got multi-coloured ones which I could have bought in a shop 10 yards from my house which are cheaper there but wanted the blue ones
Problem 3: Ordered hellium balloons - an 8 & a 3... they were 'wilting' and within an hour the 8 was completely deflated...
So no - will not order from the website again... I will deal direct with the local shop if at all as parking is challenging near them hence wanting home delivery