Careem Reviews 994

This Careem not good so bad

This company not good
They don’t give refund for cancelled order
How come they prepared already the order in just 2secs??????and they delivered to your home in 30-40mins??????
Commonsense how come you prepared the order in just a second?????????

Horrible service, I literally wait for
Hours and then the food won’t be delivered, costumer service don’t do the job properly, Captian’s horrific, it’s a nightmare ordering from Careem lately, literally a nightmare !

I’ve used Careem several times, mainly during busy hours. The app is generally easy to navigate, but sometimes it glitches or freezes when trying to book a ride. Cars don’t always arrive on time, especially during peak traffic, and once I had a long wait without a clear update from the driver. Prices can spike unpredictably, and surge rates feel excessive. Drivers are usually polite, but not always. It’s convenient compared to public transport, but the inconsistencies make the experience frustrating at times

I don’t know what happened to Careem during the last 3 months but it only got worse. Food always get delivered late. Yesterday I got my food delivered 46 mins after pick up, my place is 12 mins away. They basically coupled my order with another order, my food ended up getting ice cold; when I raised a complaint, they responded with “your feedback is received, we’ll inform the restaurant ….”. It has nothing to do with the restaurant! Today, I ordered knee support item from Quik, size was small so it felt tight. I asked for size change, they replied by saying once item is delivered, it’s not returnable. I’m not asking to return half eaten watermelon brother

هذه شركة مملوكة من اوبر يجب مقاطعتها حالا

Careem used to be excellent however they have become a joke, use Bolt or Uber instead, deserve a -5 rating. Pathetic

Careem captains make you wait 25-30 mins and then asked me where do you need to go and If u refused to reply to then they cancel but even if u reply and thats not the place they want to go, they cancel. Careem guys are really very very unprofessional service app. I have been struggling booking on the app since 1 hour with so many drivers accepting and cancelling booking and there is absolutely no action and support from Careem. They dont deserve to be serving in country like UAE

The service is incredibly bad. The app is designed so you can’t continue with the same complaint and make it a hassle for them to resolve the issue. I had drivers act like they picked me up, making me unable to order another one after making me wait 20 mins. Drivers making me go to other locations and canceling, and no support from the company. Disrespectful.

I ordered food from bait Al khetyar by mistake, bcz Iam the first user in app. For cancelling this order I called to careem customer support. They connected I waited until 20 minutes for agent support. Finally call cut . After I found the option for cancel the food and did it. Then chat with careem support for refund . They told me they can't refund. I requested if not refund the money, you can deliver my food. They respond again and again only the same the can't refund. My money stuck in this.
This is my bad experience. So Iam leaving from this app. I will not suggest this for anyone.
Please refund my money or do the needful.

Very disappointing experience with Careem. We purchased a Nintendo device on October 4 and received a used, unsealed, substandard version without a manual, receipt, or warranty.
We contacted customer service several times by chat and phone, but after more than a week, no action was taken — only replies saying “management is reviewing.”
No refund, no collection, no proper support.
Extremely poor customer service and lack of responsibility.
We have raised this case to the Consumer Protection Department in the UAE, and we are confident they will resolve it fairly.

It's just a terrible service! I will keep silent about taxi drivers who always choose the longest route!

Today I ordered food, I waited more than 1.5 hours, how can I get a message from the courier with a photo of the package and a notification from the application that the order has been delivered! But there is neither my order nor the courier!!! Support is silent! The courier doesn't respond to messages and doesn't pick up the phone! Where is my order and where is my money?!!

I have a careem plus and priority support has been nothing but a headache since last week. I have been asking for my refund + overpayment for my ride. I had to reopened and submit new ticket simply because the support team is closing my tickets without giving any resolution. The worst part is I got nothing but an automated response that they will close my tickets!! Up until now I am not getting any support! I wanted to attached all the screenshots here if I can!

Careem Taxi booking is The Greatest Scam!

You book a taxi, you will be charge upfront. Then you wait for too long, the taxi driver won't come and won't have any decency to inform you that he's not coming. Worst they charge you for completed booking and won't refund. Scam! Will never use this app again. First and last!

Referral links for cash back not working. Request with customer support on review for more than a month. Waste of time

First time user of this in the UAE, but big user of uber eats back home. No problems, food was delivered just before time window, it was still hot and delicious!

Terrible company I received the wrong order and they don’t even care

Never ever used careem plus subscription and they will kept all t
our bank details in their record and deducted every month even I am not a subscription customer .They are really fraudulent company and haram to take other person halal money.
No one is calling me to solve this complaints even after I shared my bank details whatever they have asked.Careem customer service are unprofessional and they are not doing their jobs on time .
I have all the bank records and if it is not stopped ,I will make a case against consumers protection law.
I dont care whether it will take time to proceed for me but definitely I will not leave it since I see other customers are also facing same problems like me.

they took money for food but delivered half of the items. On complain first they don't agree and later said complain was suppose to be lodged with 4 hours of delivery (which is no where mentioned visibly). Total fraud and scam app. be careful.

Many different occasions where the service was very bad and I had to wait a long time for taxi drivers who don’t know where they are going or deliberately driving in the wrong direction. Today was the final call to write a review

Ordered food that was not delivered for more than 2 hours. Order not delivered. 6 calls with support team with no resolution of the case. Waited over 2 hours to receive the order and got nothing. Also my money was charged in full. The worst experience ever possible. 6 different persons from support and no resolution of the issue