Commercial Bank of Qatar Reviews 

The worst bank on the planet. Blocking my card every 2 days for security reasons and customer services won’t ever respond and when you go at the branch they make you wait 2 h for a thing that I should even be there
The worst bank!!!!! Do not recommend

It was perfect before covid now they are totally useless even though i spent money and my tie to go to the branch and waited there so many ours when i reach the customer service agent i cant get proper help as they ask me to do my self online.. of course i go my self physically just because im unable to do my self online so why they ask me again to online im totally dissatisfied with their customer service

Worst ever banking experience !!!!!! Due to so called their internal policy one cannot make an international transfer for investments...Poor banking experience ever..

I have the CBQ account since yrs, until I lost QAR 52000 to fraud no support from the bank, customer service & bank manager do not fully aware how the credit card system works. Never recovered the money, no protection.
Worse customer service waiting i have waited 3-4 hrs in normal day, the staffs are tired demotivated.
The bank at the moment has great market share but evident at a stage immune to customer complaints & bad experiences

The CBQ mobile application is great and useful. However, once you have questions, customer service support is very slow to respond. Please respond to my query Ref. no. SM- 090522- 03 Account related. 48 hrs and still no respond from them.

Thanks

Please allow customer to speak your customer service on the phone, not by answering machine. We have issues on our account but cannot resolve through by phone. Worst of all worst...Customer service on the branch itself will take few hours on the line and nothing will happen in your problem.

WORST BANK IN QATAR ,TOO MUCH WORST SO MANY SCAM CALLS, WHEN I DEPOSIT AMOUNT IN ATM WITHIN 2 MINUTES CASH GET DEBITED,DONT OPEN ACCOUNT IS THIS BANK

Honestly the worst bank, I have some loan issues and made the payments but had to go through so many unprofessional department.
If ur a foreigner pls stay away

This is my first visit where I found worst experience with Commercial Bank Qatar (CBQ). Account is deliberately opened to those customers who don't belong to Qatar and comes to Qatar for job. Actually what I experienced with it:

1) Serious issue found related to contingency planning and succession planning of staffing.

2) Lack of timely services to the customers with due care as what they are expected initially when they are onboard.

3) Lack of resolution of customer issues on priority basis which are their primary responsibility which they avoid to own them.

CBQ knows pandemic surges around them, but they don't have contingency plan to manage the customer related issues on top priority basis. This is an alarming situation for all who resides in Qatar and ready to travel to Qatar.

My sincere advise to all of them that don't go with this bank till your stay in Qatar. There is a lot of Banking options in Qatar. So. try with them.

Commercial Bank Qatar is an awful awful bank. I regret signing up with them when I moved to Qatar. They provide zero customer service, their branches close at 3pm and are not flexible to serve their clients at all. During Covid, they still require you to come to the collection center (which operates from 8:30-3pm) to collect your new credit card, no option of sending card by mail or the option to pick-up at a branch that has more convenient hours.
Very disappointed customer, I would never recommend this bank to anyone. You are way better off signing up with QNB.

ain khaled branch manager is the worst person ever can be in his position , i went there to make a cash deposit there 3 machines 2 of them not functioning and one with 20 persons line , so i went inside the branch and took a token then direct to counter fount out they don't accept cash deposit unless its above 50k i asked the manager he said wait in the line i cant do anything to you i told him the other machines not working he said then wait for the working one. its the bank or the branch manager unprofessional this made me switch to another bank with more professional and respectful. DONT DEAL WITH CBQ

My pay card number 5104 7100 1564 4287 valid. 03/24 phone number 30462117

The bank workers not professional , specially the collection department. Note to the managment don't choose cheap employees that'll effect the bank image in generally. please send your employees for customer service courses if you cared about your business. i advice you to check bank call records randomly to know how your employees dealings with us

At city center brunch customer care only one person and very slow services people need to wait plus 2 hour need to improve ASAP

I am getting very tough time from commercial bank.
Is send to 1 month ago to my country but until now no response.
Will change the bank.

when i first apply for salary account it toke them for ever to open the account and to send me the account details, talking to the customer services is like a dream, it almost impossible to reach a customer services employee, even when you reach you will get all the answers you want, even when you go to any branch you wait for ever to get to speak with an employee, sometimes you reach a branch but they tell you they don't do customer service in this branch and send you somewhere else, i was forced with this bank, but i will quit banking with CBQ ASAP.

I hate this bank and I will change to another bank who really respect their customers
Totally bad telephone banking
Totally bad telephone banking. Only answering machine and it will take to al lot of option in which all you need is to talk directly to their customer representative to answer your queries

I am writing as if I am waiting for last 2 and half hours to get talked with customer service . And still in a queue , moving very very slow . I can’t understand isn’t it way much , though I understand it a COVID times.
Very frustrated @ citycentre branch .

Commercial bank of Qatar is by far the worst bank I have dealt with. Late charges and fees come out of nowhere. The mobile banking or the server they have at the bank is not working properly, with a result they do not have a clear view of outstanding balances and payments and start charging late fees because their own system did not capture a payment. Customer service is also by far the worst. There is zero communication, they speak like robots and do not understand your requests, then they say send an email where it is even worse because first there is not reply option to be able to continue a conversation about a complaint and then they reply to emails without investigating the problem at all since they keep on replying the same things no matter what you say. I will never have an account again with them and I am closing all of my current accounts there very soon.