Without going into massive story I had a massive problem and situation I spoke with guy called Liam an the whole thing was sorted within couple of hours, great communication and even better outcome th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Worst insurance company on the, your calls never get answered, you get sent to so many different call handlers, no customer service I currently have a claim with them for 2 years running no reply as y... Toon meer
Bedrijf heeft geantwoord
“I just wanted to leave a quick review to say how helpful Melanie has been throughout everything. She has been such a good assistant over the phone — always polite, clear, patient, and really took t... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic service used to be very hard to answer call but now it’s still in a straightaway no waiting them improve a lot
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968. We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance. We’d love to hear from you! Your reviews help us grow and improve, so please share your experience. If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution. Your satisfaction means everything to us!
Contactgegevens
100 Kings Rd, CM14 4EA, Brentwood, Verenigd Koninkrijk
- cginsurance.com
3,9
Goed
322 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
So many emails after the policy was…
So many emails after the policy was tsken out ive got to the point. I will rase the issue with FOS.
14 november 2025
Antwoord van Clegg Gifford
Hi Paul,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Nice to be able to still speak to a…
Nice to be able to still speak to a human when ringing them
20 november 2025
Antwoord van Clegg Gifford
Hi Martin,
Thanks for the positive review! We’re glad you’re happy with the service and appreciate your feedback.
Excellent service
I have used this company for the last few years and have found them very helpful
20 november 2025
Antwoord van Clegg Gifford
Hi Peter,
We appreciate you taking the time to share your positive experience over the last few years. We're happy to hear that our team has been helpful to you!
Car/boat insurance
Sophie made everything vary easy one phone call and both my insurances done thank you
2 december 2025
Antwoord van Clegg Gifford
Hi Andrew,
We're happy to hear that the process of getting your insurances was made easy with one phone call. We appreciate you taking the time to leave us feedback.
Been insured with clegg Gifford for…
Been insured with clegg Gifford for last 8 years. No claim been clean. Suddenly when I renewed my policy this year after 3 months there send me 7 days cancellation notice out of blue. Without any explanation I have rang so many times there no explanation why there cancelling my insurance .very disappointed with there level of service after 8 years giving my business. I have been motor trading for last 8 years. Very bad service don't recommend any one.
3 december 2025
Antwoord van Clegg Gifford
Hi Kubbar,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
In a world of pen pushers they are at…
In a world of pen pushers they are at the nib of efficiency
5 december 2025
Antwoord van Clegg Gifford
Hi Peter,
We're happy to hear that you found our team efficient. Thank you for your positive feedback; it means a lot to us!
Antwoord van Clegg Gifford
Hi Simon,
We appreciate your feedback and are happy to hear that you found our team polite and responsive. Thank you.
very understanding staff,with good…
very understanding staff,with good telephone manners
5 december 2025
Antwoord van Clegg Gifford
Hi Joe,
We appreciate you taking the time to share your kind words. We're happy to hear that our staff was helpful and courteous!
Awful service and communication
Awful service and communication, 45 minutes to get through to anyone and zero accountability when they get it wrong.
10 november 2025
Antwoord van Clegg Gifford
Hi Paul,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Professional staff very easy…
Professional staff very easy transaction great customer service. I've been with Clegg Gifford for many years would highly recommend
6 november 2025
Antwoord van Clegg Gifford
Hi Bravo,
We appreciate your long-standing relationship with us and your kind words. We're glad you found our staff professional and the transaction easy. We value your recommendation!
Antwoord van Clegg Gifford
Hi Russ,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Nice and simple this year
Nice and simple this year, they were suffering technical problems with the phone lines but still want to get the job done.
14 november 2025
Antwoord van Clegg Gifford
Hi David,
We're happy to hear that you had a positive experience this year. We appreciate your understanding regarding the technical issues and thank you for your feedback.
Too expensive price goes up every year…
Too expensive price goes up every year and i don't have any claims no accidents
30 november 2025
Antwoord van Clegg Gifford
Hi Ergul,
We appreciate your feedback and regret that the price quoted was too expensive. We continuously review our insurer panel to obtain competitive cover and rates and apologize if we were not competitive on this occasion.
Motor renewal handled efficiently and in a very friendly manner
Motor renewal documents all came through with plenty of time to review and renew. Renewal process was handled in a very friendly and efficient manner by Bailey and new documents were produced within minutes of renewal. So, things could not have gone more smoothly.
1 december 2025
Antwoord van Clegg Gifford
Hi Chris,
We're happy to hear that your motor renewal documents arrived promptly and that the renewal process was handled efficiently. We appreciate your positive feedback regarding the friendly service and quick document turnaround. Thank you!
After being a client for 4 years with…
After being a client for 4 years with Clegg Gifford, We were glad to leave as the communication had become really poor, difficult to add vehicles to fleet, email response very slow, to add a vehicle it would take a number of days or sometimes weeks to correct fleet adjustments, constant change of fleet managers, since the changes have been made by Clegg Gifford everything seems to have gone downhill.
19 juli 2025
Antwoord van Clegg Gifford
Hi,
We appreciate your feedback and are sorry to hear about the poor communication and difficulties you experienced adding vehicles to your fleet. We'll review these issues to improve our service. Thank you for your time.
great comunication and good service
7 november 2025
Antwoord van Clegg Gifford
Hi,
We are happy to hear that you had a good experience with our communication and service. Thank you for your positive feedback.
Good communication
Good communication
Very impressed with the advice given.
Whole process hassle free.
5 december 2025
Antwoord van Clegg Gifford
Hi Jeffrey,
We're happy to hear that you found our communication helpful and the advice beneficial. We're so glad the process was hassle-free for you, and we appreciate your feedback!
Antwoord van Clegg Gifford
Hi,
We're happy the process was quick and easy for you. Thank you for your positive feedback regarding our efficient service!
Antwoord van Clegg Gifford
Hi David,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Antwoord van Clegg Gifford
Hi Helen,
We're happy to hear that we made changing insurance easy for you. Thank you for your positive feedback; we appreciate it!
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