Extremely helpful and polite . Went out of their way to ensure a smooth transition from my previous provider and set me up to a phone which has more qualities than my current iphone 16+. Very happy... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From the first call, staff polite and everything was well explained. Transfering to my new SIM happened on time without any issues. Follow up customer service call to see that everything was Okay... Toon meer
Bedrijf heeft geantwoord
Amir was patient, helpful and explained process clearly. He got Mr a better deal than my existing plan.
Great service, delivered efficiently and weren’t looking to push anything I wasn’t interested in. They saved me ~40% on my phone bill and it took 10 mins to sort out, cannot recommend enough, even i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contactgegevens
The Stalls Shifnal Manor, TF119PB, Shifnal, Verenigd Koninkrijk
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4,7
Uitstekend
290 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
At first I wasn’t sure as it was all…
At first I wasn’t sure as it was all done online and over the phone but it was vert thorough and I’m so glad I went with them. Ben and Ashleigh have been amazing. Very trust worthy!
25 september 2026
Antwoord van Chadwell Telecom
Hi Miru,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
From initial contact my experience was…
From initial contact my experience was exemplary. Kai cut through all the faff in helping me change my supplier and made it extremely easy to understand (I’m 64)
Hats off to them
I’d certainly recommend their service
Thanks Kai
22 september 2026
Antwoord van Chadwell Telecom
Hi James,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
Expert and experienced staff answers…
Expert and experienced staff answers all my questions.
23 september 2026
Antwoord van Chadwell Telecom
Hi Graham,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Luke @ Chadwell Telecom
Antwoord van Chadwell Telecom
Hi Liz
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kirsty @ Chadwell Telecom
New contract - best thing I did.
First contact to end of contact was brilliant. The account manager Kai was fab. Talks us through all options and costs. In the end, the package was cheaper than what I paid before. Quick mailing of new Sims and quick activation. Great service throughout. Can't recommend them enough.
14 september 2026
Review zonder uitnodiging
Antwoord van Chadwell Telecom
Hi Edward,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
Sim deals
Hi value for your money.\n Very good with help and support a good, excellent customer service.\n But ringing up customer service, it's engaged.Thank you for your service
17 september 2026
Antwoord van Chadwell Telecom
Good afternoon Chianeze
We really appreciate you taking the time to leave a review - We apologise you got an engaged tone on calling our customer service team, please see the number below to call and always feel free to drop over an email and as soon as someone is free they will contact you, we aim to respond to all customers within the hour where possible.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kirsty @ Chadwell Telecom
Helpful and knowledgeable staff
16 september 2026
Antwoord van Chadwell Telecom
Hi Steve,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
I was sceptical at first about…
I was sceptical at first about Chadwell's ability to deliver better value for my telephone service.
They provided a curated service, with a 50% discount to my current provider, took care of the number transfer; my new service and SIM went live as planned, with my preferred network.
Ben gave me great confidence that I would be looked after and I wasn't disappointed. Went without a hitch and great value.
7 september 2026
Antwoord van Chadwell Telecom
Hi Adam,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ben @ Chadwell Telecom
Great service happy customer
Kai was pleasant, thourough and helpful. He explained everything to me and how easy the process to swap contracts was. Overall pleasant swap over.
Thank you
15 september 2026
Antwoord van Chadwell Telecom
Hi Sandra,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Luke @ Chadwell Telecom
Patient, kind, and professional. 👏👏👏
I was contacted by phone a matter of minutes after researching phone providers on the internet through Switcheroo. The staff member was Ben, from Chadwell Telecom. He was definitely “on the ball” with his knowledge. As I had not heard of this company before, I informed him that I would be checking out the company, and visiting my current provider shop face to face that same day. Everything checked out well and very favourably for me, so I switched to SIM only with them. My SIM and contract came through the post and a smooth transition followed. A week later I received a courtesy follow up call from Ashleigh. There were a couple of minor things on the contract that I wasn’t sure about, so this gave me the opportunity to resolve them. She was excellent at explaining everything to me. I will definitely be recommending this company to my family and friends.
10 september 2026
Antwoord van Chadwell Telecom
Hi Mrs Miller,
I really appreciate you taking the time to leave such a lovely review, It is great to hear that you are happy so far, feel free to call us anytime for advice throughout your contract with us.
We always check in a week after a switch with a welcome call to make sure that you are happy and talk over any concerns you may have! We love to welcome all new customers on board and we try very hard to offer a personal experience.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ben @ Chadwell Telecom
New phone contract
Very polite and respectful. Explained everything so i understood .
10 september 2026
Antwoord van Chadwell Telecom
Good afternoon Christine,
We appreciate you taking the time to drop us a review, It is great to hear that you are happy so far, feel free to call us anytime for advice throughout your contract with us.
We always check in a week with a welcome call to make sure that you are happy and talk over any concerns you may have! We love to welcome all new customers on board.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
easy to resolve with professional assistance advice
easy to resolve with professional advice
8 september 2026
Antwoord van Chadwell Telecom
Hi Ian,
Thank You for your review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ben @ Chadwell Telecom
Perfect customer service
Its a pleasure to actually speak to a living, breathing person and have them answer my call without going through 8 options and then being cut off. First-class customer service AAA+++
9 september 2026
Antwoord van Chadwell Telecom
Hi Stepham,
I really appreciate you taking the time to leave such an amazing A* Review!
We are incredibly proud of getting this type of feedback because we work exceptionally hard to be able to provide this customer experience!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
It was the time and patience taken to…
It was the time and patience taken to help me,great to speak to an actual person,I’m very grateful. Thank you
7 september 2026
Antwoord van Chadwell Telecom
Hi George,
Thank you - It is great to hear that you are happy so far, feel free to call us anytime for advice throughout your contract with us.
We always check in a week after a switch with a welcome call to make sure that you are happy and talk over any concerns you may have! We love to welcome all new customers on board and we try very hard to offer a personal experience.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ben @ Chadwell Telecom
I found them helpful & competitively…
I found them helpful & competitively priced. Followed up by phone to see how I was getting on.
9 september 2026
Antwoord van Chadwell Telecom
Hi Jennifer,
Thank you !
It was lovely to speak to you!
We always check in a week after a switch with a welcome call to make sure that you are happy and talk over any concerns you may have! We love to welcome all new customers on board and we try very hard to offer a personal experience.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Amir Iqbal
Amir Iqbal, the representative I spoke to was very good. Polite, efficient and helpful. So he gets my five stars.
My only suggestion to the company is that you have some sort of reassurance in place regarding authenticity of the call. In the current climate of online and telephone scams I would appreciate more reassurance that the call and conversation is genuine especially when handing over bank details. I.e. A confirmation email at the beginning, or pin number or an address where that call is being made from etc.
8 september 2026
Antwoord van Chadwell Telecom
Hi Niel,
We really appreciate your feedback, and we will take your comments on board!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Amir @ Chadwell Telecom
Better price…
We decided to change from the company we had been with as they were getting more expensive. We found Chadwells to be very competitive and the price was so much better. The whole process was so easy and everything explained really sympathetically.
It was really good to speak to a human instead of a machine as well
7 september 2026
Antwoord van Chadwell Telecom
Good morning Pauline,,
Thank you for taking the time to leave a review. We work hard as a team to make the switch as easy as possible from start to finish, and we know this can be stressful if it's not done the right way.
We endeavour to keep our customer service as personal as we can for each individual customer, as we mentioned on the welcome call, please feel free to contact us; there is no question too small.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Great service & Friendly Staff
Great service, delivered efficiently and weren’t looking to push anything I wasn’t interested in. They saved me ~40% on my phone bill and it took 10 mins to sort out, cannot recommend enough, even if you aren’t sure about switching.
Special shout-out to Kai Wingate for being so helpful!
7 september 2026
Review zonder uitnodiging
Antwoord van Chadwell Telecom
Good afternoon James,
We really appreciate you taking the time to leave a review - I will be sure to pass on the 'shout out' to your account manager Kai!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
Truly excellent customer service
Truly excellent customer service, a thing of the past and just how it should be.
Thanks!
3 september 2026
Antwoord van Chadwell Telecom
Good afternoon Andy,
We really appreciate you taking the time to leave a review -
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kirsty @ Chadwell Telecom
Purchasing a new sim.
I spoke with Amir who was very helpful in talking me through & guiding me through the whole process. I have received my new sim with full instructions on what I need to do next. Just as Amir said.
Many thanks.
1 september 2026
Antwoord van Chadwell Telecom
Good afternoon Tracey,
We really appreciate you taking the time to leave a review -
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
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