Charter Vanlines Reviews 

Excellent company! I move a lot for my job and finding a good service has always been a nightmare. I will no longer have this problem because Charter Vanlines has it down pat. The experience was delightful from the first time they picked up the phone. The people are very easy to work with, my belongings were packed and moved with skill and care, and the whole process was carried out with finesse and professionalism. Thank you Charter Vanlines!

I am so happy that I chose Charter Van Lines to help my family and I move. When I contacted them, they were very friendly and helpful. The quote I received was also in my budget so it worked out perfectly! On moving day, the movers were on time and ready to go. I was amazed at how fast and efficient they packed everything! Thank you all so much for doing a wonderful job. I highly recommend this company!

I recently moved from Florida to Pennsylvania a friend recommended Charter to me. I'm happy I went with them. My move was made easy thanks to professional, friendly service.

My belongings were packed with care and delivered to my new home in a timely manner. If I have to plan another move I will surely use Charter.

Moving with Charter Van Lines was as easy as can be! This company was fast, friendly, on-time, and efficient! Making the move from Florida to Indiana, I was certainly nervous on how things would go. Not using a moving company before made it worse too. But Charter helped me with planning and logistics! I would recommend this company to anyone looking to move.

Great Customer service. Pretty good rates as well. I moved to the NY metro area for a job and it all happened so quickly but Charter lived up to my expectations. I will use them again if I move.

Moving out of state stinks under any circumstances, but having to do so with maybe a month's notice for work is especially stinky. The customer service person at Charter totally got it and made sure to communicate with me at every step. The quote was fair and the movers were super nice, which made things way easier. I'm happy I used Charter.

THEY SCAMMED US AND GAVE US NO REFUND BECAUSE THEY TOLD US ONE THING OVER THE PHONE AND THEN TRIPPLE THE AMOUNT WITH PRICES THEY THOUGHT OF

It is said that moving is one of the top three most stressful tasks a person has to endure. I personally can attest to that fact because I have moved six times over the last six years for work. I recently (March 2018) moved from Atlanta, GA to Washington, DC and this has been the most stressful and costly move I have ever experienced (even more costly than my move from Boston to London). I put 100% of the blame on Charter Van Lines Inc. I chose to go with a Better Business Bureau A+ rated moving company instead of handling it on my own with a U-haul because I was determined to make the move as stress free as possible. Turns out this was a huge, expensive mistake. The sales person I dealt with is named Eli Shimoni. Below I will list a series of lies he told me that led to me paying more than $800 over my estimated rate.
“You need us to pick up your belongings on March 12th? Not a problem, we have a truck in Marietta which is very close to you so it won’t be an issue.” Lie number one. Eli assured me that my belongings would be picked up on March 12th. No ifs, ands, or buts about it. I booked a flight to DC on the 13th because of this solid guarantee. A week before leaving, a customer service rep called and let me know the truck would be coming either the 12th or 13th. They explained it was company policy to give a two day window. This completely ruined my travel plans and I had to pay the airline a fee to move my flight back one day.
“When do you need your stuff there? The 15th? Okay great we will see you then. The 16th the latest. ” My belongings arrived the 18th and I had to sleep on an air mattress for 3 days. I would’ve appreciated transparency. Had I known they were going to be arriving later, I would’ve stayed with friends in Georgia as opposed to spending extra money on a mattress, sheets, pillows etc. I called serval times and dispatch never returned my calls. Instead, the movers called on the morning of the 18th to let me know they were outside. What if I wasn’t home? They did not provide the 24hour courtesy call as promised.
Something I learned this move is that there are two kinds of moving companies. One with everything in house (dispatchers, sales, movers etc.) and one that is merely sales people and they sell your move to the lowest bidder so they can pocket the majority of the profits. Apparently you want to avoid the latter. I flat out asked Eli if Charter Van Lines was the former and he assured me they were. He even got offended that I asked. Turns out this was a lie too. The people who physically did my move work for Vanlines USA and didn’t even know who Eli was.
I provided Eli with an inventory list and provided exact dimensions of all of my items. 5’7” rug, 55in tv, two piece sectional etc. When the movers arrived they said I have “more than they expected” and that my items were going to take up 90 sq ft more than they thought so I have to pay an additional $200+. How is that possible when I provided exact dimensions of everything that I was moving? When I called customer service for Charter Van Lines they refused to let me speak to Eli, and said they would compare my original inventory list to the one Vanlines USA provided (because again, they are separate companies) and get back to me. Today is March 23rd and I still have not heard from them.
When giving Eli my estimate, I let him know that I had two TVs mounted. I asked if the movers would be able to help me take them down. He assured me they would; “My guys will have no problem helping. You’re a single woman so it won’t be a problem. It’s amazing how far a coke and a smile will get you.” Wrong. They charged me $90 to dismount the TVs.
Being that I had TVs, Eli recommended I buy a padded TV box from Home Depot. Apparently it’s the best for transportation. I spent the $35 on a box but the moves did not want to use it. Instead they used the boxes they provided and charged me $259 for packing materials.
When customer service called a week prior to moving they let me know that they have a walking fee. If the movers have to walk more than $100 feet you are charged $75 for every additional $100 feet. This was another surprise Eli did not mention. I was shocked and angry about this oversight because I lived on the third floor of a huge apartment building and I would’ve never agreed to that stipulation. I demanded to speak to Eli and this was his response; “Mel, have you seen a truck at your complex before? Good then you won’t have to pay that fee. If other trucks have done it we can to. Don’t pay attention to that. She’s new I will speak to her.” Lies! I paid over $400 for the “walking fee” at both apartments.
I know what you’re thinking; “why didn’t you take your business elsewhere??” I didn’t go with another company because I paid a $500 deposit that was non refundable the day of the move which is when I got hit with all the unexpected charges. I took my time to write this lengthy review because it is my duty to warn the public about these scammers. I wish someone had warned me about how shady they are. Avoid this company at all costs and run from anyone named Eli Shimoni. He has no problem telling a bold faced lie to get a sale.

Not to mention, the movers broke my $600 farm table and asked me to go buy gorilla glue so they could fix it. But I will leave that review on their page because it’s a different company.

STAY AWAY!!! Prepare for a Bait and Switch. They gave my elderly mother an binding contract for $4800, and we proceed to pack all the boxes ourselves. A few days before the move someone called to go over everything room-by-room, then the price went up to $5800. When the movers arrived they said it would be additional $1200 in packing supplies, once her stuff was on the truck they told her that the new total was now $8400.

They used an exorbitant amount of packing material for the furniture: First shrink wrap, then bubble wrap, then cardboard, then blankets, then more shrink wrap. They also charged additional cubic feet the packing supplies took up in the truck.

The move was less then 60 miles, was this really necessary?

The movers walked around and told my mother that Federal Regulations requires them to wrap everything up. They bullied and took advantage of her. Stay away from Charter Van Lines or your mother may be thier next victim.

The most pleasant experience was getting a quote. They appeared to be very professional and customer friendly. Everything after that was downhill. The dispatcher did not call to say when he was coming. I had to call and find out for myself. The driver was extremely rude and tried to charge me an additional $900 in fees because he said I doubled the cubic square feet that was in the estimate but he would not allow me to see how he packed the truck.I only had 3 more medium boxes than I estimated which should not have exceeded the allowed square footage and the estimate . He also tried to charge an additional $300 because he said he had to walk more than 150 feet from the moving truck to my apartment. I was moving from a one bedroom apartment for both locations. The driver also refused to leave his drivers license with the concierge to receive the key fob for the freight elevator, so he told me I would have to operate the elevator and wait for him to load and unload the elevator because he was not going to leave his license with anyone. Since I refused to pay the additional $900 in fees the movers left my final destination without assembling my bed. Charter Vanlines only offered to give me $30 for my inconvenience. Do yourself a huge favor and look for a better company that will not contract your move to rude and money hungry swindlers.

Used this company for my long distance move and the whole thing went great. The rep was very friendly and had a lot of advice for my move. He went over in detail all the steps that would take place and even sent me an email with all the necessary information.

The movers were as efficient as ever. They had the apartment empty in under an hour. I looked over an inventory list I was given to review and they hit the road. When they got to the new place another week later, they had everything unloaded and inside the new place just as quick.

This was a great move for me. The folks over at Charter Van Lines made the effort to get my things to me in the time frame I set up and it all worked out as such. I will definitely use them again if I move in the future.