Purchased my new hairdryer with attachments plus 2x curling wands . One wand came apart within the first 2 weeks of use . Cloud 9 quickly replaced a full set of air wands at no extra cost to me . Ve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Delivery was so quick, 2 working days I got a free hot air brush with the straighteners Only negative is the hot air brushes handle is too big to grip properly and also the on off button cou... Toon meer
Bedrijf heeft geantwoord
I've been a GHD user for over 15 years, but finally decided to give the Cloud Nine straightener a try - and I'm so glad I did! I honestly find it far superior to my GHD. The vibrating mode make... Toon meer
Bedrijf heeft geantwoord
My two year old straighteners malfunctioned. The returns process was incredibly simple and they’ve now sent me a brand new set of straighteners - zero cost to me and all within a few weeks.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
Contactgegevens
Nieuw-Zeeland
- nz-info@cloudninehair.com
- cloudnine-hair.co.nz
4,7
Uitstekend
875 reviews
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Antwoord van CLOUD NINE
Thank you for your 5* review. We’re pleased to hear you were happy with both our service and delivery. Cloud Nine
Best buy, best brand.
I am so pleased to have another cloud nine, I really missed having straighteners by cloud nine. My previous other brand straightener was just not performing well and couldn't get the heat I needed. When I got my new cloud nine, I initially thought they were too light, therefore not made well, but I quickly came to appreciate how that lightness was perfect for me to manage my hair and the quality was as good as it always has been. I also purchased the hairdryer which is light, powerful and very stylish. If I have one criticism of the hairdryer, it would be the position of the control buttons. Overall I highly recommend cloud nine products and I won't be buying any other brand again.
9 april 2026
Antwoord van CLOUD NINE
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that you’re enjoying your new Original Iron and that it has made such a positive difference to your styling routine. We’re also really pleased that you’re enjoying the Airshot Pro, and we truly appreciate your honest feedback regarding the control button placement, which will be shared with our Product Team. Cloud Nine
Arrived promptly and a product I’m…
Arrived promptly and a product I’m enjoying using - does the job!
15 april 2026
Antwoord van CLOUD NINE
Hi Kim, thank you for sharing your 5* feedback. We're thrilled that you are enjoying using your new iron. Cloud Nine x
Fast delivery & great product.
15 april 2026
Antwoord van CLOUD NINE
Hi Tehuia, thank you for your wonderful review. Cloud Nine x
Wide Iron - Replacement device
My Midnight Collection Wide Iron unfortunately stopped working, but within two weeks of submitting a return request I received a replacement straightener—which was an upgrade on my previous one. The whole process was quick and easy. Thanks, Cloud Nine team!
13 april 2026
Antwoord van CLOUD NINE
Thank you for sharing your experience. We’re sorry to hear about the issue with your Midnight Collection Wide Iron, but we’re delighted that the replacement process was quick and smooth, and that you’re happy with your upgraded straightener. Cloud Nine
Antwoord van CLOUD NINE
Thank you for your amazing feedback. We’re thrilled to hear that you love your Curling Wand. Cloud Nine
Was sent a replacement as my previous…
Was sent a replacement as my previous straighteners stopped working. Service was excellent and my replacement is the latest Cloud 9 revive straighteners- which are fantastic. Highly recommend if people are thinking about upgrading to do so. Love them and the service.
12 april 2026
Antwoord van CLOUD NINE
Thank you for sharing your experience. We’re gald to hear that you were happy with the service and that your replacement arrived smoothly. Cloud Nine
Great customer service and quick…
Great customer service and quick turnaround with replacement of the product.
12 april 2026
Antwoord van CLOUD NINE
Thank you for your 5* review. We’re delighted to hear that you were happy with our Customer Experience service and that the warranty process was smooth and straightforward. Cloud Nine
Antwoord van CLOUD NINE
Thank you for your feedback. We’re glad to hear you were happy with the communication and the speed of the service. Cloud Nine
Mini straightener really suite to my short hair
it came on time , good service . I like it for my short hair
12 april 2026
Antwoord van CLOUD NINE
Thank you for sharing your experience. We’re happy to hear your straightener arrived on time and that you’re happy with the service. Cloud Nine
Great result
I had heard so much about your hair straightener that I decided to try it for myself. Safe to say that I wasn't disappointed, very stylish, compact and easy to use creating a straight silky look. It arrived in a beautiful strong case with all the trimmings i.e brush, oil and mat. I would happily recommend this product.
8 april 2026
Antwoord van CLOUD NINE
Thanks for the glowing 5* review! Glad to hear that you're happy with your order and loving your new products! Cloud Nine x
Antwoord van CLOUD NINE
Thank you for your positive review. We’re glad to hear that your warranty claim was handled promptly and that the replacement process was smooth and straightforward. Cloud Nine
Really fast at responding to my emails
Really fast at responding to my emails, very grateful for the replacement straighteners. Fast service in sending out.
26 maart 2026
Antwoord van CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your in warranty replacement! Cloud Nine x
Happy wife Happy life
1 april 2026
Antwoord van CLOUD NINE
Thank you for your positive feedback. We’re delighted to hear that our product has met your wife’s expectations and brought satisfaction. Cloud Nine
Highly recommended!!
Delivery is quick, after service CS is top notch.
The hair straighter performs really well and doesn’t fry my hair.
24 maart 2026
Antwoord van CLOUD NINE
Thank you for your wonderful review. We’re thrilled to hear that you’re enjoying your straightener and that our delivery and Customer Experience service met your expectations. Cloud Nine
Excellent customer service after fault…
Excellent customer service after fault with iron.
26 maart 2026
Antwoord van CLOUD NINE
We're happy to hear that we provided excellent support to resolve the issue with your straightener. Thank you for your positive feedback! Cloud Nine x
Love my CloudNine’s
Love my CloudNine’s - my old ones have served me well. It’s time to try the new ones 💜
26 maart 2026
Antwoord van CLOUD NINE
We're happy to hear that your previous Cloud Nine's served you well! We appreciate you trying our new ones, and we hope you love them! Cloud Nine x
Amazing & fast delivery
Fast delivery honestly straightens my hair perfectly, my hair is very thick and curly was always on the hunt for a decent hair straightener! Highly recommended
26 maart 2026
Antwoord van CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Antwoord van CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
I recently changed to Cloud 9…
I recently changed to Cloud 9 straighteners when my GHDs stopped working. Im so impressed with my new straighteners. I wish I'd changed a long time ago. I received them the day after I ordered them! I was so impressed with the prompt delivery also. I highly recommend this product and the company. A wonderful customer service experience, thank you.
18 maart 2026
Antwoord van CLOUD NINE
Hi Tania, we're so happy to hear that you're impressed with your new straighteners and the prompt delivery! It's great to know you had such a wonderful customer service experience. Thank you for recommending our product and the company. Cloud Nine x
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