I wanted to update my address details, as we've moved house. Then I wanted to buy a new learner policy for my daughter as the other ran out a couple of days ago (timed to perfection!). Apparently it's... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Abby was really helpful and polite , helped me with updating my account. Thank you Abby and also Collingwood has been really good and gives you time to pay your insurance on time assisting with a free... Toon meer
Bedrijf heeft geantwoord
I spoke to a lady today, I can’t quite remember her name I think it began with a ‘L’, but she got me sorted really quickly. She even gave me advice about having a paracetamol and two bananas before my... Toon meer
Bedrijf heeft geantwoord
We were really struggling online so we called the customer service team. We got an agent called georgie who was extremely helpful and rang us back when we lost signal. We wouldnt have managed without... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Collingwood Learner Driver
Geschreven door het bedrijf
Learner Driver Insurance
We're Collingwood Insurance, an award winning Learner Driver Insurance provider offering Short-term and Annual insurance options.Our Learner Insurance helps provisional licence holders get extra driving practice in their own car, or in a friend or family member’s car, with no risk to the vehicle owners policy!
With Collingwood there's no black box to install in your car and there's no curfew on when you can learn to drive.
Plus, our insurance covers you to take your driving test in your own car!
Get a quote at the links below and start learning to drive today.
Additional benefits of Collingwood Learner Driver Insurance:
- Free Courtesy Car*
- Add a Parent or Spouse
- Accelerated No Claims Bonus**
- Windscreen Cover*
- Reduced Excess Using Approved Repairers
- UK Call Centre
- Immediate Online Documentation
- 24 Hour Claims Helpline
- Flexible Payment Options
- Optional Personal Accident Cover
- Optional Breakdown Cover
- Optional Key Cover
*Depending on the level of cover chosen **Terms conditions and underwriting criteria apply
Contactgegevens
Collingwood House, NE29 6AR, North Shields, Verenigd Koninkrijk
- 0345 470 0014
- learners@collingwood.co.uk
- collingwoodlearners.co.uk
4,6
Uitstekend
17K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Antwoord van Collingwood Learner Driver
Hi Adam,
Thank you so much for your wonderful feedback! We’re delighted to hear that Abi was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
The modern day highway robbery scam!
This insurance service is a complete scam and their ‘customer service’ is a disgrace.
Having paid £244 for learner insurance for my son, he was then prompted to cancel his insurance when he passed his test. They are clearly actively scanning pass results. With 3-4 weeks still to run on the policy, I expected some refund. The recalculated premium showed £75 less than the original premium.
Imagine then receiving a demand for a £40 cancellation fee, supposedly ‘agreed to’ in the t’s and c’s. Oh, and the £75? Non refundable.
It’s a complete and utter scam. The policy exists to provide learner cover, the goal of which is to PASS their driving test. They ‘reward’ new drivers by CHARGING them for their efforts.
I was further informed that had we not cancelled the policy, they would automatically cancel, which would then have a future impact on insurance quotes for my son. That is not ok in any way.
When new drivers pass, the policy should cease. That is not the same as cancel. I will never use their services again and my advice to new customers is to avoid.
21 juli 2026
Review zonder uitnodiging
Antwoord van Collingwood Learner Driver
Hi,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Excellent service and really good…
Excellent service and really good customer service very helpful staff 100% 👍
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Mick,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Jessica helped me on the phone on…
Jessica helped me on the phone on Tuesday the 21st she was very helpful and informative lovely ladie she doing a great job and deserves some recognition
21 juli 2026
Review zonder uitnodiging
Antwoord van Collingwood Learner Driver
Hi Customer of Cheese,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jessica was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Antwoord van Collingwood Learner Driver
Hi Evie,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Kind Regards,
The Collingwood Team
Excellent customer service
Excellent customer service, Kim explored every option to find me the best deal A ***
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Vikki,
Thank you so much for your wonderful feedback! We’re delighted to hear that Kim was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Excellent service Ryan was brilliant
Excellent service Ryan was brilliant, helped so much with questions answered them
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Cheryl,
Thank you so much for your kind words! We’re delighted to hear that Cheryl was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
The collingwood staff was very helpfull…
The collingwood staff was very helpfull and was able to help me with my enquiry.
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Roda,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Very helpful and explained everything…
Very helpful and explained everything very clearly
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Hugh,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
It was amazing I got told all the information I needed and all my questions were answered
Jake was extremely helpful throughout the whole process of setting up my learner driver insurance. He took the time to explain the policy clearly, answered all of my questions patiently, and made sure I understood everything before I purchased the policy. He was friendly, professional, and made the whole experience straightforward and stress-free. Excellent customer service—I really appreciate all of his help and would highly recommend him. Thank you, Jake!
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Umayma,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jake was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Caller was very helpful and went…
Caller was very helpful and went through everything excellent phone service
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Julie,
Thanks for the great review!
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
Very helpful customer service…
Very helpful customer service assistant. Knew exactly what my requirements were and sorted it straight away. Thanks.
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Mr Bell,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Amazing
Perfect customer service always willing to help never had any problems with Collingwood they have always been a great company and helped me out loads
20 juli 2026
Antwoord van Collingwood Learner Driver
Hi Toby,
Thank you so much for your lovely review and for sharing your positive experience with Collingwood.
Our team works had to create a great experience for all our customers and we appreciate your kind words.
We look forward to helping you in the future with any support you may need and wish you well in your endeavours to becoming a full licence holder.
Kind Regards
The Collingwood Team
Antwoord van Collingwood Learner Driver
Hi Kyle,
Thanks for the great review!
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
Antwoord van Collingwood Learner Driver
Hi Eilidh,
Thanks for the great review!
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
I thinkbthat the person that dealhands upt with…
I thinkbthat the person that dealt with me was very knowledgeable and helpfull
17 juli 2026
Antwoord van Collingwood Learner Driver
Hi Liam,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards,
The Collingwood Team
5* Review for Les at Collingwood!
Les was very kind, polite and knowledgeable. It was extremely easy to update my details, after buying a new car. Excellent learners insurance company. Cannot fault them. Thank you Les and Collingwood. 👍😁
18 juli 2026
Antwoord van Collingwood Learner Driver
Hi Emma,
Thank you so much for your wonderful feedback! We’re delighted to hear that Les was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Antwoord van Collingwood Learner Driver
Hi Portia,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Kind Regards,
The Collingwood Team
Excellent and affordable rates for…
Excellent and affordable rates for learners!
The online process was easy and there was no need to contact anyone.
When passed my test and cancelled my policy, I phoned the customer service. I spoke to Georgie, who was really kind and professional dealing with my case. As I cancelled my policy early, I had to pay some charges. Georgie helped me to set up a payment plan, which was affordable for me!
Excellent company! Would recommend to all learner drivers!
17 juli 2026
Review zonder uitnodiging
Antwoord van Collingwood Learner Driver
Hi Dawod,
Thank you so much for your kind words! We’re delighted to hear that Georgie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
This company is ripping off parents and…
This company is ripping off parents and teenagers. As most people will do as the child passes the test you cancel this insurance. They charge you £40 for the pleasure and then say the insurance company is owed another proportion or premium for early cancellation. It’s a rip off and don’t use this company ship around.
17 juli 2026
Review zonder uitnodiging
Antwoord van Collingwood Learner Driver
Hi Kath,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
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