I wanted to update my address details, as we've moved house. Then I wanted to buy a new learner policy for my daughter as the other ran out a couple of days ago (timed to perfection!). Apparently it's... Toon meer
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Lees wat reviewers zeggen
Abby was really helpful and polite , helped me with updating my account. Thank you Abby and also Collingwood has been really good and gives you time to pay your insurance on time assisting with a free... Toon meer
Bedrijf heeft geantwoord
I spoke to a lady today, I can’t quite remember her name I think it began with a ‘L’, but she got me sorted really quickly. She even gave me advice about having a paracetamol and two bananas before my... Toon meer
Bedrijf heeft geantwoord
We were really struggling online so we called the customer service team. We got an agent called georgie who was extremely helpful and rang us back when we lost signal. We wouldnt have managed without... Toon meer
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Bedrijfsgegevens
Over Collingwood Learner Driver
Geschreven door het bedrijf
Learner Driver Insurance
We're Collingwood Insurance, an award winning Learner Driver Insurance provider offering Short-term and Annual insurance options.Our Learner Insurance helps provisional licence holders get extra driving practice in their own car, or in a friend or family member’s car, with no risk to the vehicle owners policy!
With Collingwood there's no black box to install in your car and there's no curfew on when you can learn to drive.
Plus, our insurance covers you to take your driving test in your own car!
Get a quote at the links below and start learning to drive today.
Additional benefits of Collingwood Learner Driver Insurance:
- Free Courtesy Car*
- Add a Parent or Spouse
- Accelerated No Claims Bonus**
- Windscreen Cover*
- Reduced Excess Using Approved Repairers
- UK Call Centre
- Immediate Online Documentation
- 24 Hour Claims Helpline
- Flexible Payment Options
- Optional Personal Accident Cover
- Optional Breakdown Cover
- Optional Key Cover
*Depending on the level of cover chosen **Terms conditions and underwriting criteria apply
Contactgegevens
Collingwood House, NE29 6AR, North Shields, Verenigd Koninkrijk
- 0345 470 0014
- learners@collingwood.co.uk
- collingwoodlearners.co.uk
4,6
Uitstekend
17K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Alastair was very very helpful over the…
Alastair was very very helpful over the phone and friendly too !
14 juli 2026
Antwoord van Collingwood Learner Driver
Hi Claire,
Thank you so much for your wonderful feedback! We’re delighted to hear that Alastair was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
I spoke with the adviser (Kim) she was…
I spoke with the adviser (Kim) she was a fantastic help and support and my grandson and I are extremely happy with the learner insurance and service.
14 juli 2026
Antwoord van Collingwood Learner Driver
Hi Dave,
Thank you so much for your kind words! We’re delighted to hear that Kim was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Easy to use and when needed advice and…
Easy to use and when needed advice and help given over phone was explained in understandable terms.
6 juli 2026
Antwoord van Collingwood Learner Driver
Hi Isla,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Much easier to get cover for twins…
Much easier to get cover for twins leaner insurance. It felt overwhelming looking for insurance online. Greg was very easy to set this up with . He needs 5stars
13 juli 2026
Antwoord van Collingwood Learner Driver
Hi Nichola,
Thank you so much for your wonderful feedback! We’re delighted to hear that Greg was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Nice and easy no hassle thank you
6 juli 2026
Antwoord van Collingwood Learner Driver
Hi Daniel,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Kind Regards,
The Collingwood Team
Customer service rep was fantastic
Customer service rep was fantastic, understood exactly what I wanted and why and sorted it for me on the phone. Price was really reasonable and all documents etc were available exactly as the rep said. Thank you!
13 juli 2026
Antwoord van Collingwood Learner Driver
Hi Melanie,
Thanks for the great review!
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
Fair Charges from Collingwood?
The ability to speak with a human agent was refreshing and one whose first language was english was appreciated. Megan was patient and clear at all times - including the only aspect of the process which left me a little dissapointed.
This was the section where if the policyholder passes their test mid to 3/4 way through the annual policy time period (i.e. 7-12 months) - an additional charge is liable to the policyholder of up to £40.00 - in our case an additional 18% charge on top of the premium. As this is a policy which requires to be cancelled once the learner diver passes their test - there being no choice - it seems quite a kick in the teeth that once you pass to have to pay an additional charge. It is almost as if Collingwood are punishing the learner driver for their success/achievement.
Given insurance companies already charge huge premiums for new young drivers, to get another charge from your learner policy for passing your test seems to be unfair. For many years insurance companies have whittled down the value to be refunded to a policyholder should they cancel during the policy period - it has reached an all time low when the policyholder has to now pay the insurance companies more to leave a contract which no longer covers them!
For Example, say you have a learner policy costing you an annual premium of £213.50. Then for whatever reason you cancel your policy - whilst you don't expect a pro-rata refund, the following charges apply:
- Fixed £75 broker fee
- Sliding scale of devaluing fee from 25% to 100% of the remaining premium.
- Then an additional fixed £40 cancellation administrative fee.
So, this means if you cancel the policy after month 6 - YOU owe Collingwood more money!!! They call it an administration fee - bot when it is potentially 18% of the premium - it loses credibility.
Again, if you are using the policy for the duration of the entire year - then you only pay the initial £213.50 premium. Then when you renew - you start again, and can judge how long it may take for the learner to pass their test. Just make sure you read the small print!!!
13 juli 2026
Review zonder uitnodiging
Antwoord van Collingwood Learner Driver
Hi Stuart,
We're delighted to hear that Megan provided a positive experience and that you found her patient, clear and helpful throughout your contact with us. We will ensure your comments are passed on to her and her manager.
We also appreciate your candid feedback regarding the charges that may apply when a learner driver passes their test and the policy is cancelled before the end of the policy term. We understand why this can feel frustrating, particularly when passing a driving test is such a significant achievement and milestone.
We aim to be transparent about all fees and charges so our customers can make an informed decision before taking the policy out. However, we recognise that this does not lessen the disappointment you have described and we value your comments regarding how these charges are perceived by our customers.
Customer feedback plays an important role in helping us review and improve our products, services and communications. Thank you again for taking the time to share both your positive experience with Megan and your concerns regarding our policy charges.
Kind Regards
The Collingwood Team
Cass was of great help and was able to…
Cass was of great help and was able to help us do what we needed to do
13 juli 2026
Antwoord van Collingwood Learner Driver
Hi Ayomide,
Thank you so much for your wonderful feedback! We’re delighted to hear that Cass was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Carol was really nice and she talked me…
Carol was really nice and she talked me through the options and what is best for me to do and it was very helpful
13 juli 2026
Antwoord van Collingwood Learner Driver
Hi Kyle,
Thank you so much for your kind words! We’re delighted to hear that Carol was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Lorna made the process more tolerable!
13 juli 2026
Antwoord van Collingwood Learner Driver
Hi Patrick,
Thank you so much for your kind words! We’re delighted to hear that Lorna was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Collingwood Learner Insurance - I would NEVER purchase EVER again!
They apply a 'short period scale' & broker fee on cancellation which is in small print terms but because of financial impact it is not transparant at point of sale & should be.
I paid £225 for annual car insurance policy for son whilst learning & under provisional licence. Exactly 4 months on he passes his test, they deduct 60% of annual premium because cancelled 4 months into policy. By time broker fee & £40 cancellation fee (this £40 charge is detailed at point of sale) i have been refunded £5.85 of £225 premium paid!!!!!
10 juli 2026
Review zonder uitnodiging
Antwoord van Collingwood Learner Driver
Hi Tracey,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Natasha was well informed
Natasha was well informed, clear with the information and quote and more than was friendly. It was a pleasure to speak to someone in a call centre that I could actually understand!
11 juli 2026
Antwoord van Collingwood Learner Driver
Hi Andrew,
Thank you so much for the 5* review and for taking the time to share your experience. We’re delighted to hear that Natasha was helpful in the service you received and that he/she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards.
The Collingwood Team
I purchased leaner insurance for my…
I purchased leaner insurance for my daughter over the phone this morning (11/07/2026) with Georgie. Georgie was extremely helpful answering the questions and queries we had and put our mind at ease, great customer service. Price was competitive and reasonable. I will be recommending Collingwood to friends and family.
11 juli 2026
Antwoord van Collingwood Learner Driver
Hi Neelam,
Thank you so much for your wonderful feedback! We’re delighted to hear that Georgie was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Kim the lady on phone sorted it all
Kim the lady on phone sorted it all, very efficient and professional.
4 juli 2026
Antwoord van Collingwood Learner Driver
Hi David,
Thank you so much for your kind words! We’re delighted to hear that Kim was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
The staff are friendly and very helpfill
11 juli 2026
Review zonder uitnodiging
Antwoord van Collingwood Learner Driver
Hi Paul,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Nick was lovely on the phone my mum…
Nick was lovely on the phone my mum sorted all of my insurance for my new car out for me as I’ve just turned 18 and it was my first time getting insurance so wasn’t sure what I was doing the whole call lasted about 20 minutes and now I’m a fully insured Lerner driver 😁
10 juli 2026
Antwoord van Collingwood Learner Driver
Hi Nicole,
Thank you so much for your kind words! We’re delighted to hear that Nick was able to make the process smooth and straightforward for you.
Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Wonderful staff,the new lady that works…
Wonderful staff,the new lady that works there is a treasure.she sorted everything out for me.excellent service
10 juli 2026
Antwoord van Collingwood Learner Driver
Hi Amanda,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards
The Collingwood Team
Easy to call and find out stuff
This company is doing well. The call was a swerved promptly by Rachel and the insurance was explained extremely well and all questions were answered . Websites are fine but I want yo know how easy it is to contact a company when I most need them. FAB phone support and no AI or robots to mess the system up
10 juli 2026
Antwoord van Collingwood Learner Driver
Hi Russell,
Thank you so much for your wonderful feedback! We’re delighted to hear that Rachel was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Carol made it very easy to change my…
Carol made it very easy to change my daughter's car
10 juli 2026
Antwoord van Collingwood Learner Driver
Hi EllieMay,
Thank you so much for your wonderful feedback! We’re delighted to hear that Carol was able to provide you with helpful advice and support. If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Les was absolutely fantastic
Les was absolutely fantastic, so kind and also was very fast and clear on what I needed to be done
2 juli 2026
Antwoord van Collingwood Learner Driver
Hi Theo
Thank you so much for your kind words!
We’re delighted to hear that Les was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
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