Australia Post Reviews 

Paid $160 to get a parcel to the UK. Got there in 4 days but that’s where it ended. Tracker said return to sender address issue. I had sent 2 precious ones form the UK to that same address which was delivered so no issue with the address. Can’t get any reply or phone answered in the UK so contacted Aust post . Their reply it is return to sender normally by sea and if not returned by January 2027 let them know and they will try to trace it!!!! Yep 3 months time so I guess I paid all that money for nothing - great scam they take your money and then won’t help !!!! My advice use couriers more reliable and helpful!!!!!

I sent a birthday card to someone containing some scratch-it tickets and the envelope was received by the intended recipient to a LOCKED post box WITHOUT the scratch-its and with the envelope tucked into the back of the card. Absolute theft by Australia Post employees!! I thought tampering with mail was a federal offence!

I have on several occassion (this has happened more than once) been advised of "attempted delivery." I have been home when these so-called attempted deliveries were alledged to have taken place, NO such attempt was made. I would suggest a photo be taken by the Aust Post courier of the premises that the attempted delivery had alledgedly taken place, and be texted or emailed to the recipient of any goods to be delivered, as evidance that such an "attempted delivery" was indeed attempted ! I am paying for delivery service, I expect the delivery to be made to the front door of my premises, NOT left at a local Post office, this is NOT what I have paid for. A refund would be in order.

Totally disappointed with express post.
I specifically asked the postal staff to confirm if an item would arrive from Paynesville to Ormond within two days. The answer was yes. I had to get an item to my grandson prior to his departure for overseas. If I was told it would not arrive I said I would take the item personally. I also sent a letter to my granddaughter on the same day, to the same address, standard postage and that arrived the next morning. THE URGENT PARCEL DID NOT ARRIVE UNTIL THE FOLLOWING MONDAY, IT WAS POSTED ON WEDNESDAY. Not happy Australia Post. Do not advertise a service if you cannot provide it OR educate your staff what is possible. I think it is fair to expect a refund for the cost of the service that was not provided.

If I could give less than one star—or even minus stars—I absolutely would.

They failed at the simplest part of the delivery process. I specifically requested that my parcel be redirected to my local post office, yet they incorrectly marked it as return to sender (RTS).

When I called to explain the mistake, they acknowledged the error and assured me they would correct it. However, nothing was done. Instead, I spent an entire week chasing updates, being given false hope, and ultimately wasting my time.

The entire experience has caused unnecessary stress, frustration, and inconvenience, all because they failed to handle a straightforward delivery request correctly.

Honestly, I would strongly advise others to avoid using this company. Based on my experience, their customer service has been appalling, their communication has been poor, and they have shown little regard for their customers or the inconvenience they cause.

My personal information was given out to another customer without my consent or knowledge by staff members. This is an unacceptable violation of privacy to your customers.

Just had a bad experience with Australia Post (AP) delivery.

I did online shop and it was delivered through AP. Parcel was sent from Victoria on 21/9/26.Went through 2 facilities in VIC. Then it went to NSW the next day. Arrived in WA 5 days later and did not get delivered to my house. 3 days later tracking showed me that my parcel went to NSW again. It went through a few facilities in NSW. 10 days later it arrived back in WA and got delivered after 2 days. When I received the parcel it was sent by EXPRESS POST. Is this what express post meant to be ?. Supposed to arrive on 24 Sep and only received 3 weeks later. BAD DELIVERY SERVICE.

I shopped online and got delivery from China that arrived much faster than AP delivery within Australia.

I've been waiting for an important document for months.
There was no clarity on when it would be delivered, so I relied only on Australia Post's diligence and professionalism.

Guess what happened.
They attempted to deliver ONCE.
During working hours (when people are at work)
No card was left
No phone call
No email
No second or third delivery
No indication whatsoever.

We live in a gated community. Not even a word was said to the security guard who opens the gate.

The delivery person just dropped it off at the local post office, and it sat there for over a month, and then was sent back.
At the moment of writing this, the document is somewhere out there. Not received, not returned, not delivered.

When I called Australia Post, I was told that because I have no account with them, there was no SMS or email.
(my contact details were on the envelope)
Apparently, they are trying to save the environment, so they leave no paper note to say I've missed a delivery of an important document.

It was an Express Post envelope, sitting at the local branch for over a month! No one cared.
We lived in the neighbourhood for 6 years.
The post office is 15 min walk from us.

Not a single person cared to notify about the EXPRESS POST envelope lying around.

Shame on you, workers of Australia Post.

Just imagine that you meet the same level of indifference, negligence, and unprofessionalism everywhere you go.
If this karma comes back to you, and your doctor, your baker, your barista, your chef or a bus driver treats you with the same level of callousness?
Think about it.

The S Cove PO staff are excellent - always helpful and quick - you can even pick up parcels before the PO opens, from the back door with Maz ( really saves a heap of time

The delivery guy said I couldn't leave my package because my mailbox was full, and he didn't even check because it was completely empty. They make you pay for delivery and you have to go pick it up yourself.

I work from home every single day, and my apartment is constantly accessed by visitors, couriers, and neighbours. My doorbell works, people ring it, and I’m always here. Yet Australia Post continues to claim “attempted delivery” when no attempt was made at all.
They repeatedly mark my parcels as “delivery attempted – no one home” and then send them to a post office far from my address, forcing me to pick them up myself. This has now happened multiple times.

The worst part is the fake “proof of delivery attempt” they send. The photo they provided wasn’t even my building — completely different colours, different tiles, nothing matches. It’s obvious the driver never came anywhere near my apartment.

This is not a one‑off mistake. It’s becoming a pattern, and it’s getting worse every time. I can’t trust Australia Post anymore. If they won’t even try to deliver parcels, and they’re comfortable sending fake photos to cover it up, then the service is broken.
Australia Post needs to fix this behaviour urgently. Right now, it’s unreliable, dishonest, and nowhere near the standard Australians should expect.

Terrible company, never delivers parcels even when marked for leave in a safe place, never knocks on door even when staying home for a full day. How can amazon express reliably deliver parcels on time and our national post service is such a disappointment. Best outcome, use a carrier that won't gaslight you into leaving a card saying "sorry we missed you".

Trying to submit support for missing parcel is just ridiculous, getting kicked out of website, chat bot is crap and keeps telling me it cant help then when I ask to speak with a human it goes around d in circles. This organisation needs a total reset, absolutely shambles

The most disappointing thing about this country is that there are only a few delivery options, and AusPost must be the worst. Impatient posties, poor customer support, and still the same price as the others. What a shame!

First time iv been pissed off with your service,,you were spose to leave my package in a safe place 😠but no you took it away ,by the time you let me no where the hell it was that post shop was closed,

I got notification at 11.09am that a delivery attempt was made. This is a complete lie, the address was for a business open from 8.30am. No delivery was attempted, now the inconvenience of trying to get to the post office when we work from 8.30am to 5.30 pm.
Total disregard and lies. Driver could not be bothered getting out of his vehicle or even coming past.

Length of time now for a package to be delivered is just getting worse and worse as time goes by. I just wish the brain dead people you use to to deliver the items had the common sense to place the packages behind the hedge not at the top of the steps in full view out of sight of the public who with a couple of steps could walk away with the prize when there is a hedge either side of the steps . These people as as stupid as they come

Some local stores have good people who make a sincere effort. The vast majority of delivery drivers are lazy when it comes to parcels. The company has dogshit logistics and the same issues over and over. They don't care about the business or the customers or their workers. Another cancer on the Aussie market.

Extremely disappointing and unprofessional delivery service.

This has happened to me multiple times. I stay home waiting for my parcels, only to receive a notification claiming that delivery was attempted and that I must collect the parcel from a post office.

Today, the driver claimed there was an “intercom or doorbell fault”, despite another delivery driver having successfully delivered a parcel just 30 minutes earlier.

Instead of receiving parcels at my door, I repeatedly have to waste my time and money driving to collection points, even though I have already paid for delivery.

Some of these parcels are urgently needed, making this situation even more frustrating.

Australia Post needs to take responsibility for these repeated failures, properly investigate its delivery practices and ensure its drivers actually attempt deliveries.

Absolutely unacceptable service.

Worst provider hands down for international delivery.
Lost parcels, Rubbish Help center and support. Using Ai everywhere and barley works. Website is a joke, drop down menus bug out, web forms are all broken. Really giving fake, fraud and spam like quality.