Australia Post Reviews 

I was supposed to receive a parcel on Tuesday i didn't then it was supposed to come Wednesday, still hasn't arrived so then you go on the app and all you get is a virtual assistant saying it is congestion doesn't exactly tell me where it is then you want to speak to a operator and all you get is a virtual again.So then you go to a post office to get help and they are rude and do not want to help you.I WANT MY PARCEL , shame on use Australia post

Three parcels missing this year.

One currently missing. Has been two weeks and my parcel has been lost. Found. Lost again. Went from nsw to Perth... I am in Victoria. Aus post is turning into a joke

Have just left Milsons Point Post Office-it is my go to location but I would go there despite being closer to North Sydney. Exceptional service-always. Fast, efficient, thorough, knowledgeable, detailed and friendly to boot! She manages people in such a way that everyone feels noticed and looked after. She should train the rest of your staff.

Australia Post Express. The only service where you get 3rd world service, no support, high prices, zero accountability and pay gold plated, non refundable rates, for outcomes not covered by their incompetence and their totally inept logistics contractor workforce. If you live in WA, you get the free bonus, (the gift that keeps giving) that when items arrive in Perth, at any depot, including the main one at the airport, every single item marked express is parked up for 48 hours. My disgust and contempt for this organisation is visceral. This organisation needs to be placed back in public hands for our national security if for nothing else. The quality of contractors used to deliver precious and secure items, like passports, credit cards, medication, cheques or anything precious to you, sensitive or fragile, or of irreplaceable value, is abysmal. If the community can find a speck of dust sized trust for Australia Post I would be flabbergasted. The absolute worst (and getting worse) essential service in Australia. The government has known of this ongoing nightmare for decades, and more. It's getting worse by the hour. The minister (fully aware, yet in denial) who oversees this malodorous mayhem should resign for their complete and comprehensive failure to reel in this rogue cartel.Nothing short of a Royal Commission can fix Australia Post.

Very disappointing experience with Australia Post. I had 10 items, and they were sent to the wrong location, which has caused unnecessary delays. Despite the items being delayed because of this mistake, the tracking is still claiming that the delivery is “on time”, which is clearly not the case.

It’s frustrating to see incorrect tracking information when the delay was caused by Australia Post sending the items to the wrong place. I expected much better handling and more accurate tracking information.

Poor poor and poor parcel service

asking for signatures on parcel delivered do they think we all sleep next to our post box to sign for it and then ask you to drive 13klms by car which i do not own in a town with zero public transport to sign for it their??????????? dumbest postal service in the universe run by dumb aussies

We were at home the whole time; they took a photo of the outside garage and said that they attempted to deliver. That is ridiculous that they did not even try to call us which we could hear when someone was at the garage.
Now we have to go collect from the post office. This is unacceptable behaviour . Very poor service.

No flexibility - flew the item to Perth after it was only 30 minutes away from delivery address in VIC. Then wouldn't assist with getting it here a day earlier so we lost $500. Poor customer service!

Again! Australia Post is the laziest incompetent useless delivery service their prices go up but the quality of service goes down with no consideration or concerns for the paying customer falsely advertise about quicker sorting and deliveries, I have had parcels tour other states after being cleared in the destination state sorting center crap service

Don't even deserve 1 star. Australia Post staff very unprofessional. Australia Post take the package and keeps it for days moving around and around from one post to another. If you can't do the job then don't take it. Train your staff how to deal with customer and not try to lie or fool customers. We know what's happening. If you have our packages then why should we contact the sender? If you don't want to be contacted, so don't take our packages.

Claimed no one was in attendance which was not true. No way we could miss them or with our doorbell and security system. No card in letterbox either,. They never came! They just choose not to deliver and taker it to the post office and make you pick it up. That is not service and they should not be paid for a failed delivery.

Hopeless organisation. Difficult to contact. I waited on phone for over 30 mins. When finally offered a call back I accepted. Did not receive a call back. I do a lot of online shopping & don't experience any problems with delivery.
Australia Post leave the parcels up very high @ my gate where it is impossible for me to reach.
There is no option on there site to report the problem.
They have no opposition . Therefore nothing can be resolved.
Jill

They are usually really good and prompt..but lately they have become slack..why would you allow a postie on a bike pick up large parcels knowing they won't fit in a mailbox and they wont bring them to the door? I have waited for "coming today" items only to get "attempted delivery" when they knew there was no way that the item would fit in the mailbox and they didnt bother even trying...getting really sick of it and sick of puting in complaints to have nothing change.

If I could give 0 stars I would. Valuable parcel delivered to a completely wrong suburb. They took a photo and 'left it in a safe place' the photo they took clearly shows the correct address (before I asked for the photo they tried to blame ME for writing the wrong address). They refuse to compensate me for the value of the goods I ordered, this has happened as both the sender and receiver. They even have dashcam footage of the parcel being delivered to the wrong address. They made no attempt to recollect on this latest mess up, in another case where I was the sender they attempted to get the parcel back from the wrong address they sent it to, and now I have to compensate the customer out of my own pocket and inventory because of their mistake. This also happened with registered mail where a signature was required, so they got the signature of the random accepting a delivery for an address that was not theirs and refuse to compensate. Australia would be better if Australia post just disappeared forever and we contracted everything out to FedEx or heck even Amazon. They are the worst courier service on the planet.

The left a $320 parcel in my letterbox when I requested to be left at the front door. My husband was also home so they could have just given it straight to him. The parcel was taken from the letterbox and they can’t even prove it was there to begin with - they only showed me a photo of my mailbox/no parcel picture. When I called to talk about it the woman told me it wasn’t there problem. So now I’m out $320 and medication 👍🏼 thanks Auspost for nothing

Australia post, there is NO WAY of sending to Germany or Austria DDP now if tax has already been collected... I've already had 4 or 5 parcels coming back since July because you don't have the options needed for sending there.... . There is no way to pay the new EU 3 Euro tariff on your site using ZONOS but ALSO select an option that says the import tax has already been collected. 'Receiver pays' is not applicable. 'Sender pays' means that both the tariff and all tax (which has already been collected) will be paid twice. If 'Pay using Tax ID' is selected then the IOSS number can be used to show the tax has been collected but the 3 Euro tariff will not be paid. German customs are not asking the receiver to pay so then the parcel gets returned. When are you going to sort this? Small business is getting stuffed over enough with tariffs without you guys not even giving us the option to get orders delivered.

Just had a parcel returned from Denmark, because it cannot be delivered...... It was sent with "Sender pays with Zonos..." Now I see a few weeks later you have quietly removed that option from your order page, it SHOULD NOT have been given to me as an option if "Sender pays with Zonos" does not work for Denmark! You are literally scamming us at this point...

Every other week Australia Post try and scam me for extra money, underpaid discrepancies ALWAYS wrong and over turned. I know how how to weigh and measure my parcels, ive been doing it for 15 years. Im thinking they hope that most people dont bother disputing it and just pay it, unfortunately many people who just dont have the time and just pay even though I would bet MANY of these would be incorrect. I called today to get 4 overturned and was told they can only do 3, I will have to waste more of my time to call back to get 1 more over tuned, REEKS of a scam, when you add up millions of false claims they send out, how many extra millions of dollars more profit is that for this failing miserable managed company? Profits first before anything else, once massive profits are reached why even bother trying to be decent company

Sitting on my balcony waiting for a delivery all day, just to make sure I catch them. Sitting in plain sight, car in the driveway, no dogs, no fence, nothing but a smile on my face and a beautiful day. Then I get a text msg saying that delivery attempt failed because nobody was home. No note in the letterbox, and no sign of a driver. One wonder whether old mate was chowing down on a burrito in the local car park instead of doing his job. Allport St Downer, ACT, on Sept 18th 2026, just in case Australia Post wants to have a word with their lazy employees.

Really poor service. Waiting for parcel from Australia Post for 4 weeks to arrive in NZ. It's been sitting in a Melbourne airport for almost 2 weeks now no movement for days now.