Australia Post Reviews 

Unjustifiable delay in delivery of international registered post to India.
Posted at Midland, WA on 18/08/2026 at 0900.
It reached Perth airport WA only on 26/08/2026, hasn't reached addressee even after 18 days of posting, and Auspost says it is " still within standard delivery times".
Maybe- but how can you justify 9 days to travel less than 15Kms- from Midland WA to Perth Airport??

Australia post delivered to wrong address. I was only alerted by SMS just before expected delivery.
I could not speak to a real person on phone to let them know they were delivering to incorrect address. The chat box person by the name of Jen L. is beyond rude and cannot be bothered to either listen or help.
SO i have paid for delivery from another state and they cant be bothered to fix an incorrect address that was not made by me. I would never willingly use such an incompetant, rude and unhelpful service if i could help ir.

Package was never delivered , refused to even refund the shipping costs . Absolutely disgusting customer service !

I am not surprised they have one star review. Probably, the worst mail service in the world. They don’t deserve this one star.

I was told a registered letter was posted in Sydney on August 24th - estimated delivery now in a regional area 8th September - I keep tracking it and amazed how it seems to get stuck at various locations. I could drive by WA to Sydney and back almost twice over to get this important document holding up an important transaction. It could not be sent by email as must be signed for. The Minister responsible will get a sharp letter from me on this issue and lose votes.

Usually no issue .. but you know what I hate ...
"attempted delivery" where no attempt was made..

My brother and I have been up since 6am .. its now 9am ... and I have received a notification that delivery was attempted..... well .... idk when this was attempted ... and now having to wait till monday? What about friday ? .... what about my mailbox ? ..

I just think its a bit ridiculous when there was 3 cars in the drive way ... and the delivery was attempted.... I dont think it was attempted at all

If possible I'd give this slipshod organisation zero stars. Once again "unable to complete delivery".

Please just deliver my parcel without issues, for once. Not everyone can go to the post office to collect a heavy parcel.

Extremely poor service.

We ordered and paid $63.20 to have our mail held for 5 weeks until August 21st. After that time no mail was received. Two visits to the Post Office where the order was made and several phone calls to Australia Post's run-around chat-bot which couldn't recognise the subject of my complaint (in the absence of a human operator as they were always "very busy with other calls") got nowhere. I went to the local mail distribution centre a week after the mail should have been forwarded/delivered, to be told they don't deal with the public and I should go to the Post Office however they agreed to have a look and, voila! our back mail was sitting on a shelf in the sorting room. It hadn't been delivered because our regular postie was on leave they said. Obviously they don't have the systems in place to address this contingency. A very poor service indeed. If I hadn't gone to the distribution centre myself the held mail would still be sitting there for who knows how much longer. Not good enough Australia Post!!

The Australia Post parcel delivery service & tracking service is an incompetent service & total failure. Exactly like the major parties politicians are also a failure, these usless politicians have deliberately destroyed Australia Postal Service. The tracking system tells lies! Exactly like the major parties politicians! The Service tells you it will fix the problem but never does! Exactly like the major parties politicians they destroyed the system, then they tell you they will fix the system they broke! What joke!

Paid just shy of $10 for express ship of a letter to be sent within the same state, 10 days later im being told the letter should arrive in another week and they refused to refund

They said it would be delivered to my door and if no one is home would be left in a safe place ..I was home all day but like always they dont deliver to the door instead they delivered someone else door hopefuly but they are not there for another few days so dont even know at this point if its been delivered at all ...stop saying you deliver to the door when your staff is to lazy and dont do their job

I received parcel today and instead of two items i received only one item. The box was open no sticky tape on the box. When I tried to call Australia POst the chat does not work and when I called the phone dissconects as they are busy and can not attend to problem. The tracking is EY397469852US. Please could you provide evidence photo how the parcel was delivered. The sticky tape was on on one side of the box only. and one item received only.

The worst service on earth. The delivery providers Australian post is using are damaging the business reputation. They never delivered anything just the letters. The providers (vans) are lazy people, they don't even speak English and never even look for the addresses, never knocked the doors. And they don't care about the customer.

A very slow delivery service, and a lot of parcels don’t update regularly on the app or website customer support seems clueless and can’t track where my parcel exactly is just says to wait even longer another additional 10 days. Postage may be free at this point

tried to make a small claim with their travel insurance and got denied, despite it being well within the parameters of the contract! more information, more information, until I couldn't provide something, then suddenly it's been denied. total scam.

Parcel not delivered to home and redirected to PO. To save rime, Star Track takes picture of mailbox and drives on. PERTHETIC.

Staff and communications have been great, been clear and explained things well. Which is just as well since the parcel has done tens of thousands of miles over 35 days within Australia (mostly between Perth and Melbourne on a loop every few days, with some trips to Sydney for luck) and is yet to arrive at the destination. Fingers crossed it might turn up at the destination in a few weeks time. Or not.

Can these drivers spend any longer than 1 second on my driveway??? They don't ring the doorbell and when I do see them on the cameras, they are gone before I can even get to the front door. Now I have to waste my fuel and time going to the post office just because these drivers can't do their job properly and actually DELIVER the bloody parcel. If I wanted to go and pick it up from somewhere, I would've just gone to the store!!! Defeats the entire purpose of a delivery service.

Well, I live on the gold coast and I think australia post are the best..I've never had many complaints in the 16 years where I've lived...my postman Tim is the best..and always knocks when he's dropped my parcels off...cant complain what so ever

Beyond frustrated with the complete lack of accountability, like I get it you're government workers, how about try to be one step above the council workers mowing astro turf on median strips and maybe hide just a tiny bit of the overwhelming amount of incompetence that so many customers cop on a daily basis.
I'd trust my non-existent dog to do a better job delivering mail.