Very quick service, I expected it to take longer but it was just a few days - they also confirmed by text messages all stages of the process which gave me peace of mind. I will be using this service... Toon meer
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Lees wat reviewers zeggen
DBS delays are affecting people's lives I understand that police checks are important and that safeguarding must always come first. However, the length of time some DBS checks are tak... Toon meer
Our charity has been working with DBS Check Online for a few years now and we have received excellent service. However, we have given only a 4-star review as the service is quite expensive.
Very quick and easy to use. I found it helpful to use the online tool to check my ID, sped up the process tremendously. It was fully completed online and back with me within a few hours- can't complai... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
DBS check online application service for Individuals & businesses
Contactgegevens
Verenigd Koninkrijk
- dbscheckonline.org.uk
4,2
Goed
4K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Feedback re online DBS check
Simple and easy steps to follow, flow of information needed from me was clear.
2 juni 2026
Antwoord van DBS Check Online
Hi Makarand,
We really appreciate you taking the time to leave us a 5 star review!
It is amazing to hear you found the process simple and easy to follow.
Our goal is to make the DBS application process quick and straightforward, to provide customers with a stress-free experience.
We truly value your feedback and hope to serve you again soon!
Kind Regards,
Sophia
Communications Officer
Quick to answer calls
Quick to answer calls, incredibly helpful staff and quick to complete work. Thank you for all your help today! :)
3 juni 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Miriam,
Thank you for your amazing 5 star review!
It is good to hear you received exceptional customer service from our team here at DBS Check Online.
We always strive to be as helpful as possible and get your DBS Check results back to you as quickly as we can.
We look forward to assisting you again in the future!
Kind Regards,
Sophia
Communications Officer
Have not received my certificate yet
3 juni 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Fred,
Thank you for taking the time to leave a review.
It is unfortunate to hear you are still awaiting your DBS certificate, but upon investigating, we cannot locate an existing order for you in our records.
If you believe you have used our services and would like to request an update on the status of your application, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Excellent service
Excellent service.
3rd year of using DBS Check online. Takes a few minutes to get through the questionnaire.
Highly recommended
1 juni 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Ian,
We really appreciate you taking the time to share your experience whilst using our services.
We are thrilled to have you as a returning customer and glad to hear you have had such a great experience with us on every occasion.
We hope to continue providing you with an easy, seamless experience in the future.
Kind Regards,
Sophia
Communications Officer
Good in the main but some usage issues
It was clear but it would not scroll down in latter pages so i couldn't complete it and ended up doing a few times until it worked; attaching docts could have been clearer but that said follow up to receive what was needed was prompt and it was clear when it was all received
1 juni 2026
Antwoord van DBS Check Online
Hi Julie,
Thank you for sharing your experience with us.
It is unfortunate to hear you experienced difficulties with our application form. Our team here at DBS Check Online are always ready to support you through the application process to ensure it is as smooth and stress-free as possible.
We are pleased that the issue was resolved quickly and the rest of the services were carried out promptly.
We look forward to serving you again in the future.
Kind Regards,
Sophia
Communications Officer
Very easy to fill in the form
Very easy to fill in the form. Clear questions and very quick process with good choices of types of ID. There is also a convenient choice of types of ID too-digital or card .
29 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Margaret,
Thank you for taking the time to leave us a 5 star review!
We are pleased to hear the form was very clear and easy to fill in.
Our goal is to offer flexible ways for you to present your DBS check, making the process as convenient as possible for both you and your employer.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
First class service
We received a first class service. Our personal advisor was extremely helpful and professional. Our checks were completed within 24 hours.
12 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Julie,
We really appreciate your 5 star review!
It is lovely to hear you received your checks within 24 hours. At DBS Check Online, we treat every application as a priority and aim to submit them within 2-3 working hours.
Our team always works hard to provide the best possible service to our customers!
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications officer
It was very difficult to send photos…
It was very difficult to send photos because they were blurred and not clear They were eventually sent by email
28 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Sandra,
Thank you for taking the time to share your experience whilst using our services.
It is good to know you were eventually able to send your documents over to us. At DBS Check Online, we aim to provide a variety of options when it comes to uploading and verifying your ID to accommodate all of our customers i.e. digital ID verification via the platform YOTI and manual ID verification.
We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
Very useful if your looking for help with applying for DBS check.
The woman I spoken with over the phone was very helpful and very impressed with the service from your company. They have helped me with an enhanced DBS check that I needed.
Thank you so much for your help! Would definitely recommend if someone is looking for help with DBS check.
28 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi,
We really appreciate your 5 star review!
It is amazing to hear you received wonderful customer service from our team.
At DBS Check Online, we strive to meet all customers needs and expectations to make this process easier for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Fantastic service from DBS online
Fantastic service from DBS online. Super speedy, quick and easy instructions to follow and thorough updates. Thank you
26 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Aimee,
Thank you for your wonderful 5 star review!
We are delighted to hear the instructions were easy to follow and you received your DBS quickly.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Chantal was super helpful
Chantal was super helpful! I was contacted within the hour of creating my account and i was able to raise the DBS check the same day. Really great service.
18 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Amy,
Thank you so much for your kind feedback.
We’re delighted to hear that Chantal was able to support you so quickly and help you get your DBS application raised the same day. Providing fast, helpful service is exactly what we aim for, and it’s great to know your experience reflected that.
We really appreciate you taking the time to share your review.
Kind Regards,
Daniel
Communications Officer
Antwoord van DBS Check Online
Hi Matthew,
We really appreciate your 5 star review!
It is amazing to hear you had a fast and efficient experience with us.
We hope to provide you with a seamless service again!
Kind Regards,
Daniel
Communications Officer
Quick and efficient
Quick and efficient; easy to use, and ability to use digital ID upload sped up the application
20 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Alice,
Thank you for taking the time to share your experience whilst using our services!
We are delighted to hear you found the process really straight forward and easy to complete.
At DBS Check Online, we strive to keep customers updated with their applications at all stages to ensure a smooth, stress-free experience.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Daniel
Communications Officer
Antwoord van DBS Check Online
Hi Jess,
Thank you for the 5‑star review. We’re really glad to hear everything was straightforward and that you had a smooth experience with us. We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
Easy to use
I found the application very user friendly and easy to navigate.
19 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Paul,
Thank you for the 5‑star review. We’re really pleased to hear you found the application easy to use and the system user‑friendly. Making the process simple and clear is something we work hard on, so it’s great to know it worked well for you.
We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
staff on the phone were terrific
staff on the phone were terrific. extremely helpful and polite. cost horrific but that's not their fault
18 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi JW,
Thank you so much for the 5‑star review. We’re really pleased to hear that our phone team were terrific and that you found them helpful and polite — we’ll make sure your feedback is passed on to them.
We understand your comment about the cost. Our team don’t set the DBS fees, but they do their best to make the process as smooth and supportive as possible, and we’re glad that came through in your experience.
We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
easy to do and someone to speak to
easy to do and someone at the end of the email when there are problems.
6 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Niki,
Thank you so much for the 5‑star review. We’re really pleased to hear you found the process easy and that our team were there to support you when you needed help. Having someone available at the end of an email is something we take seriously, so it’s great to know it made a difference to your experience.
We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
Opened the account and had a call from…
Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
13 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi.
Thank you for your wonderful 5 star review!
We are delighted to hear you received such high-quality support from Raeesa.
She is an expert at breaking down the DBS steps for customers.
I will be sure to pass your feedback onto her, I know it will make her day!
Kind Regards,
Sophia
Communications Officer
Antwoord van DBS Check Online
Hi Dan,
We really appreciate your 5 star review!
It is amazing to hear you had a fast and efficient experience with us.
We hope to provide you with a seamless service again!
Kind Regards,
Sophia
Communications Officer
A really straight forward process
Was a really straight forward process and easy to navigate.
A big fan of the updates of the application process too 👍🏻
11 mei 2026
Review zonder uitnodiging
Antwoord van DBS Check Online
Hi Darryl,
Thank you for taking the time to share your experience whilst using our services!
We are delighted to hear you found the process really straight forward and easy to complete.
At DBS Check Online, we strive to keep customers updated with their applications at all stages to ensure a smooth, stress-free experience.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
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