Detectivemysterymasters Reviews 

I just never received it and haven't heard anything from the company. Lighter the larger package. It was like 150 US dollars so it's a little annoying.

Scam - took my money, never recieved the product - when i ask for a refund they tell me i need to send back the product which i never recieved .....

Realized I had an old address in the order an hour after I ordered. After over a dozen emails and a 4 week delay in delivery they finally responded saying the product had shipped and there was nothing they could do. The thing they could have done is responded in a more timely manner and corrected the mistake.

We got The Van Hout Story Murder Mystery.

It took 2+ hours because that’s how long it took to read everything. Ultimately, at the end, only one person had motive, so not rocket science to figure it out. Also, that motive was the last clue given, so really, you only have to open the last clues and voila. So you scramble to track things all throughout and really none of it matters because in the end, when the real clue comes in, it’s very obvious and all your past work only served to confirm that the only person with motive had opportunity. Even then, too much was left to the imagination.

Some of the questions had problems, without spoiling, murdering versus being the tool of the murderer is two different things. Also, info about the where-abouts (and timing) of certain alibis were not given (person who reported preparing things … no more info on that, if it was actually done and at what time – leaves you with no reason to think someone else would step up to do it – very random). It was fun, but would have been more fun to have several motives to think through, not just one.

The materials were nice quality, and I would try again. But, if the next mystery set is just as easy, I think I’ll look for another company.

Weirdly, all the reviews on their website are excellent, so I'm not sure I would trust that.

This company is a scam.
I requested a refund when it still hadn't shipped 2 weeks after i ordered despite their site saying they ship same day, requested a refund numerous times and only then did i get a shipping label created. Still haven't received my order 2 months later and they finally responded and want me to just down load files instead of send the products to me or give me a refund. Customer service doesn't respond for weeks. I should have done my research. Their social media accounts all say the same thing as I am experiencing.

I ordered two sets, spending over $110. These were meant to be Christmas gifts. One set was received over a month later. The other has never been received. You can’t reach the company for support. Emails aren’t responded to quickly and have been no help.

It’s been a lesson to me. Writing this review to save others money. Try a more reputable company or enjoy an Escape Room.

I can find no way to contact company and I never received my shipment.

Ordered and paid but months later I still haven't received the item, I've had no response from "customer service" and I've not yet received my refund.
Absolutely shocking and diabolical company. Avoid at all costs!!!

I tried to cancel immediately after I ordered as the currency being used wasn't clear when I ordered. They came back to me a week later saying it was too late as the product was set to ship. It didn't ship until weeks later.

Despite their return within 30 days policy, there was no reply to my emails that I sent constantly until a week or so post delivery.

They finally responded to me advising that they will refund when they get it back but I have to pay for shipping it back. I have done this and the refund has been given. The refund was made promptly but I did email them as soon as I had confirmation they received it.

I consider the cost to ship back to be my penance for being foolish enough to order.

So, in summary, they are too inept (or devious) to stop an order that's cancelled minutes after being made, and the communication is really slow.

Unless you are 100% sure you want this product, do not order.

complete scam.

never received the package after 6 weeks.

Leaving a 1 star simply to inform people of what a trash game this is. If I could give zero, I would. My partner and I tried to play this game and kept think my we were missing sheets of information, but it’s just really poorly written and poorly planned. I made a joke at one point that the culprit would be a 6th, unnamed and/or briefly mentioned character. Guess what, it was a more or less unnamed, briefly mentioned character. Seems like an early AI wrote this. It’s really really bad. Do not buy.

Same problem as everyone else. Delayed shipping, order was meant as a Christmas gift so when it was delayed I asked for a refund. Was told couldn’t refund my purchase until I recieved the product. When I finally received it Jan 19th I immediately emailed requesting a refund. No response whatsoever. I’m disputing the charges and throwing this BS in the trash. Scam do not waste your time and money

Bought the 3-case detive bundle a week before Christmas for a Christmas present and paid for expedited shipping ($7). The website showed they had the item in stock. Two weeks later (after New Years) there was no email that the item had been shipped. I contacted them by email and they said they had elevated orders and we're behind (which means they were off for the holidays). A week later I received an email notification the item was shipped. Another week later it had not arrived. I checked the tracking info and it was shipped by DHL ground and was not scheduled to arrive for another week. I just got the product. It took 12 days for ground shipping and I paid for expedited shipping. It took 5 weeks to get an item that was supposedly in stock. They never offered to refund my extra shipping charge or any other compensation. They will not get any more of my business, nor will I recommend them to anyone else. There are better companies and their products can be purchased through Amazon.

Buyer beware!! To the ones who actually received your product, you were lucky. We placed our order 5 days before Christmas because they advertised "order today, receive before Christmas"... I guess they were referring to the "free bonus" that we received which was a simple kid game emailed.. Not quite what we paid for ($99 plus.) for the 3 game bundle. Customer service is one of the worse I have ever seen for a small company. You'll get an initial reply of "we are a small family business, overwhelmed with orders" and then you won't hear from them again. It is now January 13th, and still no product (exact purchase date was Decemeber 20th, 2025)
And yes, I paid for the Christmas gift wrap.. and the faster shipping option... the need to change the 1-4 day shipping to 1-4 weeks. Will never do business with again.

A week later, we purchased murder in Prague instead, and it arrived 2 days later. And a much better experience than this ever could have been. Save your money and get something better from a more trusted source.

Purchase at your own risk.

I ordered $100 worth of mysteries almost a month ago and have yet to receive them. Email responses from them have been either vague or downright false. It's impossible to reach them directly by phone. I am beginning to doubt I will ever receive what I paid them for.

Love the idea, but pretty much to thinking this is a bit of a scam. Ordered a week before Christmas with the webpage literally promoting delivery by Christmas. Watching the tracking on line alerted me to the scam that I fell for. Shipping label created reasonably quick, but several days to get to shipper. All in all 3 weeks order to delivery. Further suspicion from the web page, which always shows the exact same number of units available. Nice trick to motivate you to order. Not a technique that credible businesses use. Then, finally upon receipt of the final package, it was positively underwhelming; A flat envelope of paper. As marketed the images suggested a much more robust kit with props and such. Overall, even with 70% published discount, this is probably priced 3-4x more than its worth. So glad I didn’t go all in with one of the bigger kits.

Extremely disappointed. The idea is great, a fun way to hang out and solve a mystery. I had a date night ready to go and a bottle of vino. Open up the game it says to go to this cipher website and asked for a password. Guess what? You never signed up!!!? So you think clock on forget password but guess what the stupid link is dead. Date night over.
I look for a while to find my order and send email asking for my password. I get an automated response that has nothing to do w my password. I respond to that email and nothing. Not a single human being checking the emails.

I am asking for a refund no wonder there is no phone number to complain.

Played 3 games and they were all completely unsolvable with the most ridiculous explanations and no clues given which could have possibly pointed towards the suspect. Terribly executed.

DON'T - just don't. I have had nothing but trouble trying to reach them. Ordered Dec. 5. After two weeks tried to reach with no luck. Filed fraud with cc. Then they emailed said they were going to send it. I said, "please don't, it is too late. Don't need it." They did, of course. Now I can't reach them to make a return. They are either completely disorganized or a bit of a fraud. Either way it's been a non stop frustration trying to deal with them. I ended up getting something from another company and it was smooth sailing. These guys aren't the only ones out there. Find someone more legit and responsive.

Ordered December 14, was supposed to arrived before Christmas. This appeared to be a Canadian product but was false advertising. They ignore all emails, emailed them 4 times to cancel. Now emails just bounce back. SCAM. Just filed credit card charge back. So disappointed I made this purchase.