I ordered an afternoon tea hamper to send to a friend in Yorkshire. On receipt of order confirmation I realised I had made a mistake on the address for delivery. This was Saturday so had to wait unt... Toon meer
Bedrijf heeft geantwoord
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Hamper ordered weeks before Mother’s Day, acknowledgement received but product was never delivered. No response to any follow-up emails or calls. Have had to report as fraudulent transaction and recla... Toon meer
This is the second time I have used Devon Hampers and they did not disappoint. Hamper was gorgeous, full of local delights and I was able to add a few other bits which were very much appreciated. Bein... Toon meer
Bedrijf heeft geantwoord
After two delayed deliveries (no fault of Devon Hampers), the parcel arrived as a birthday gift for our diabetic friend. We'd ordered the reduced sugar hamper and it was delicious, so our friends said... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Devon Hampers - Lovely Westcountry Treats Delivered to Your Door. We've been doing what we love since 2014 - putting together beautiful hampers packed with proper local goodies from small producers across Devon, Cornwall and Somerset. From our famous Devon cream teas (cream first, obviously!) to gorgeous artisan cheeses, homemade chutneys, local tipples and loads more. We work directly with the brilliant people who make all these lovely things, and we make sure everything is taste tested before it makes it into our hampers. Pick one of our ready-made hampers or build your own - whatever takes your fancy. We've been lucky enough to win a few awards along the way (Gold at Taste of the West for three years running, and Platinum at the Food Drink Devon awards for best online retailer - twice!). We deliver across mainland UK, and our hampers are perfect for birthdays, thank yous, thinking of you moments, or just because you deserve something nice. Our Awards: Food Drink Devon: Best Online Retailer 2025/26 Taste of the West: Gold Best Online Retailer 2024/25 Whether you fancy a Devon cream tea, a selection of Westcountry cheeses, or a proper foodie hamper, everything comes from producers who genuinely care about what they make. No fuss, just delicious food sent straight to your door.
Contactgegevens
Milford, Lifton, Devon, PL16 0AT, LIFTON, Verenigd Koninkrijk
- 01566 701842
- sales@devonhampers.com
- devonhampers.com
4,0
Goed
606 reviews
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I bought this as a gift for a friend…
I bought this as a gift for a friend and she was very pleased. It was delivered on time.
27 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Thank you Patricia
Adam
Good product but let down by…
Good product but let down by the delivery company who failed to deliver this in the date specified. Missed the birthday it was sent as a gift for, totally ruining the surprise which I was very annoyed about.
3 maart 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Hello Goldilocks,
Thank you for your order and review. I am pleased that our hamper was well received but sorry that it was a day late. We always dispatch on time but if it is for a special occasion we urge customers to order for delivery the day before to allow for any hold-ups due to traffic, weather etc after our hampers leave us.
Adam
Another successful gift.
Love having the ability to select all the items yourself, meaning nothing will go to waste.
26 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Mandy,.
We've always offered the ability to choose your own contents and will continue to do so.
Adam
Delivered as expected
Delivered as expected. Recipient seemed to like it.
25 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Bogbean
Got the Cheese Hamper
Got the Cheese Hamper, it was all delicious I would highly recommend Devon Hampers 🤩
20 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Great to hear that you loved it Susan,
Adam
Lovely gift idea
Delivery was on the day specified. Gift for a friend who was delighted.
21 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Thank you
What a lovely treat
What a lovely treat ! On time and just delicious !
14 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Sam.
Glad you loved it
Adam
Very poor service and disappointing response
Ordered 3 surprise hampers to celebrate with my siblings my Mothers 80th (heavenly) birthday. Ordered 4 days in advance of the delivery date with delivery to 3 different locations.
Only 1 turned up on the correct date and when contacting Lucy from the company I was informed that they state on the website to order a day in advance for special occasions -this isn't a surprise if you do this and I paid for a set dates delivery so feel the response was very dismissive and put the blame onto me.
I was aslo informed that they have a 98% delivery statistic - in my limited experience that is actually 33% so good luck ordering from this company if you want it delivered at your timescales.
£90 spent for a very upsetting experience - even the box that did arrive was underwhelming and there are many better companies offering this service that actually do care about their customers - I suggest you use them!
19 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
I’m sorry to hear that two of your orders didn’t arrive on the date you requested and apologise on behalf of our couriers for the delay. As Lucy explained, whilst we do all we can to ensure deliveries are on specific dates, we can’t guarantee exact delivery times.
We always dispatch orders on time, but sometimes our couriers meet unexpected delays like traffic, weather, or vehicle issues which is out of our hands. I can see that Lucy responded very promptly to your queries regarding delivery and has done all she can to help.
Again, I’m truly sorry for this inconvenience. We strive to provide great service and value to all our customers and we’re disappointed that you feel this wasn’t the case for you.
It arrived on time
It arrived on time, been told it looks good.
Not aware that it's been opened and eaten yet. If it taste as it looks will be good.
5 februari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Ann
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. Easy to follow instructions, gift turned up on exact day, brilliant service all round, will definitely repurchase in the future!
22 januari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
What a wonderful review! Thanks Lydia
Adam
Good products
Despite despatch hiccup the hamper was delivered as advised. Recipient was delighted with contents and quality. Good value for money.
3 januari 2025
Review zonder uitnodiging
Great item good communication from them…
Great item good communication from them with delay on item being picked up by courier
3 januari 2025
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Steven,
Poor after Sales service
Hamper was ordered specifically as a gift for New Years Eve and was not delivered until 2 days later. Whilst this was communicated to us via email the subsequent offer of 10% off our next order by way of apology was poor. These 10% codes are freely available online !
2 januari 2025
Review zonder uitnodiging
I’m afraid I was disappointed
I’m afraid I was disappointed - the wrong hamper was sent, it was a Christmas present for someone. I contacted the company who offered me a small refund on a £90 hamper. I asked them to send the missing items to the gift recipient. I thought they might have offered a bit more for the disappointment.
25 december 2024
Review zonder uitnodiging
Antwoord van Devon Hampers
We are sorry that you were disappointed with the hamper we sent. Each of our hampers are individually hand picked to order and thoroughly checked before dispatch. As reflected in the majority of our reviews we genuinely care about providing excellent service to our customers.
Due to supply and demand from our network of small suppliers, we occasionally need to make substitutions in our hampers. This is more common at Christmas when we experience high demand, and explains the changes made to the hamper you had chosen.
I can see that my colleague Lucy offered you either a refund or replacements for the two items you were unhappy with. The replacements have now been sent to the recipient and I hope they enjoy them.
Excellent; would recommend!!
Selected a “build your own” hamper as a Christmas gift. Was well received. Second time I’ve used this company and very happy with communication and service. Would recommend!!
1 december 2024
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Meredith. Great to hear that you came back to use again
Adam
Fabulous hamper
We sent a large hamper to my parents for Christmas. Being able to choose the contents meant that everything was food they really enjoy, and it was fantastic it was all from the South West. It arrived in good time on Christmas Eve as specified. They absolutely loved it and we would order another one.
24 december 2024
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Merry. Our "Pick your own hamper" option has always been popular. Glad it all went well. Adam
Delicious!
Really lovely idea for people you don’t know what to buy. We sent it to grandparents as they love a good Devonshire cream tea. Very reasonable price for what you get. Review from grandparents was that it was lovely and fresh. Would certainly recommend
Keep up the good work!!
24 december 2024
Review zonder uitnodiging
Antwoord van Devon Hampers
Thank you for your lovely review.
Adam
Amazing Products & Fast delivery
I ordered 5 hampers as gifts for Christmas and I could not be happier with my purchase!
I had a question to ask about one of the products and I called and spoke to Adam who was so helpful with his advice.
The delivery was swift and the items arrived in perfect condition thanks to DX Express.
The lucky receivers of these hampers were all delighted with their gift and were blown away with the presentation of the goods in the wicker hamper.
I would highly recommend Devon Hampers and I won’t use anyone else from now on!!
Natalie
18 december 2024
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks Natalie. Great to hear that the receivers loved their hampers.
Adam
Devon cream tea for two
Sent as a gift for my grandma. She loved it and it was such a novel gift, she was surprised and pleased to receive it. She loves a cream tea and you can’t best s devonian cream tea!
19 december 2024
Review zonder uitnodiging
Antwoord van Devon Hampers
Thanks for your lovely review Anouska
Two items were missing from my hamper…
Two items were missing from my hamper and to date they haven’t rectified it.
There were also substitute products that I felt were inferior.
I have ordered in the past from this company and been happy but I have to say I was extremely disappointed this year.
19 december 2024
Review zonder uitnodiging
Antwoord van Devon Hampers
Hello Julie,
I am sorry that you were not happy with your hamper this time. When we are really busy, as at Christmas, we may need to substitute some items as we did for yours. We always substitute for the same or higher value.
Adam
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