Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shade... Toon meer
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Lees wat reviewers zeggen
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Toon meer
Bedrijf heeft geantwoord
Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth. I had tried cheap versions but outgoing sound on call... Toon meer
Bedrijf heeft geantwoord
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
3,7
Gemiddeld
137 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Damaged order on arrival. No customer service provided!
Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shades with absolutely no packing material. Inevitably and obviously arrived smashed to pieces. Unacceptable. AVOID!
15 februari 2026
Review zonder uitnodiging
I have made an order
I have made an order
I have had no confirmation email
I have had no email
I have not recieved my item
I don't know if I will be receiving my order
Can you cancel my order as I don't think it has worked
20 februari 2026
Review zonder uitnodiging
nobody replies to my emails
nobody replies to my emails, nobody answering the phone about an order, whereby only the actual light bulbs have arrived. Where are the lights?
1 februari 2026
Review zonder uitnodiging
We had a quick response from them when…
We had a quick response from them when we reported that the light we ordered didn’t work. They sent us a new one very quickly.
4 december 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Hi,
Thank you for your valuable feedback.
Kind Regards
Dave
Antwoord van Dickens Direct
Dear Robert,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Antwoord van Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Great lights look really good on would…
Great lights look really good on would recomend
22 juli 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Tony,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Poor quality no packing note no returns…
Poor quality no packing note no returns labels
Returned packages 48 hr service by Royal Mail parcel force 12 days ago
no confirmation of receipt and no refund so far
17 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Robbie,
We apologize for the inconvenience this may have caused.
Please note that your order has been refunded as per your request.
Please let us know if we can assist you further.
Thank you
James
Customer Care
Excellent service
I bought a lovely up and down outside light. I got in touch as I had not received an email with my order acknowledgement which had gone to my spam box. Ross was straight in touch advising that the order was on its way. I received it the same day. I would totally recommend this company
29 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Allison,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Antwoord van Dickens Direct
Dear Dorothy,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Quick delivery
Quick delivery but to return the item for a refund is quite hard. Although the outer packaging was quite torn
10 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Valued Customer,
Thank you so much for this valuable review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Good product descriptions
Good product descriptions, items received exactly as described. Website easy to navigate and use. Delivery received on the day stated. Great value for money would definitely use again and recommend to others.
7 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Alan,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Antwoord van Dickens Direct
Dear Valued Customer,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Dickens Direct No1 for me !!!
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised how quick the items were shipped and delivered, as most other companies have a slower turnaround.
I will definitely be using Dickens Direct in the future!
Thank you so much ⭐️⭐️⭐️⭐️⭐️
21 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Sam,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Light is so small and not suitable for…
Light is so small and not suitable for a kitchen
17 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Hamid,
All of the dimensions are mentioned; we always encourage our valued customers to thoroughly read the description before placing the order.
Thank you
James
Customer Care
Good products and fast delivery
9 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Razzaq,
Thank you so much for this valuable review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Very good lights
20 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Ardi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
I had ordered 13 lights from their…
I had ordered 13 lights from their website, outof which one of the lights we had ordered was extra and the one we ordered 2 only, they delivered us 3, and another light of different type was not ordered to us.
The kind of betrayal they have done with us on that aspect is quite shameful.
Hope they resolve our problem.
8 mei 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
James
Customer Care
Ordered 2 lights
Ordered 2 lights. No issues, speedy delivery and arrived well packaged with no damage. Couldn't ask for more
26 april 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Sonya,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Good communications and fast delivery
Good communications and fast delivery
26 april 2025
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Shamir,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
James
Customer Relations
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