Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shade... Toon meer
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Lees wat reviewers zeggen
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Toon meer
Bedrijf heeft geantwoord
Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth. I had tried cheap versions but outgoing sound on call... Toon meer
Bedrijf heeft geantwoord
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
3,7
Gemiddeld
137 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Dickens Direct
Dear Teresa,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
David
Customer Relations
Great product and fast shipping
Great product and fast shipping
11 oktober 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Tom,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Ordered two boxes only one arrived…
Ordered two boxes only one arrived garden lights outside contacted customer service was t in rush two solve the problem had make claim with Royal Mail and they didn’t work been month now just got an answer saying they can’t help me out 80 pound for one box been robbered absolute joke will not e buying from these again
12 juli 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Hi,
Please note that as per the tracking details: 11-003 082 EF1, your item was delivered on July 17th.
Later on, you contacted us and informed us that you hadn't received the parcel. Considering your satisfaction as our priority, we had opened a Royal Mail claim on your behalf for "item not delivered." and refunded you the shipping cost for your next order as a compensation.
We tried our best to win the claim, and for that we have contacted Royal Mail many times, but the courier company confirmed that the parcel was delivered and delivered to the right address.
So, we updated you with the same conclusion given by the courier company. We have gone the extra mile to satisfy you but you are not coming to any conclusion
Kind Regards,
John.
Amazing experience and will certainly…
Amazing experience and will certainly be buying again! Ordered lights on Wednesday night and they had arrived by Friday. Perfect quality, look great and lightening quick delivery. Thanks so much!
9 augustus 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Emma,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Easy order process, quality goods
Easy order process, goods arrived way ahead of schedule, well packaged etc.
Very good value, hassle free ordering.
Good quality lights, installation easy for diy-er and already looking at ordering more from Dickens.
Great find...
26 juli 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Paul,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
great service
products are amazing and the service was excellent, received my order very quickly!
however i would lower the prices of the shipping!
27 juli 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Malihah,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
john
Customer Relations
I was searching for lights to expand my…
I was searching for lights to expand my IKEA lights and whist these don't look like they do work a treat
Delivery was good
In the end my daughter did not like them so used else where
Great product good price and great quality
8 augustus 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Lee,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
john
Customer Relations
Item boxed well all components there…
Item boxed well all components there and good communication.
24 juli 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Garry,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Pcel posted out quickly...
Pcel posted out quickly.... easy to track
10 juli 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Amanda,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
John
Customer Relations
Antwoord van Dickens Direct
Dear Diana,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great service quick and efficient happy…
Great service quick and efficient happy with the product
19 juni 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Jo,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jason
Customer Relations
Great price
Great price for the quality of the product and amazing range to choose from
5 juni 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Alistair,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Jason
Customer Relations
Great 👍
Website was easy to use, contacted customer service regarding a problem with my order and was easily sorted with a quick response time😊
6 mei 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Victoria,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
john
Customer Relations
Ordered lights on the the 26 April and…
Ordered lights on the the 26 April and still wafting for them. I phoned to be advised they do not have stock and have tried to call me many times and they have then cancelled the order a week ago. I am still waiting for the refund to my card which, obviously has not been processed!
15 mei 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Hi,
Please be informed that we have issued the refund to you, we have also double checked with the accounts team and the refund has been processed.
We have been trying to call you and sent numerous emails but there was no response so we had to cancel the order after trying to contact for 7 days.
If you have any query please contact us via call or email and we will assist to the best of your satisfaction.
Regards,
john
Customer care
Quick delivery
Quick delivery, light was exactly what we wanted at a reasonable price, good all round service.
1 mei 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Pete,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
New outside lights
Swift delivery was product was cheaper than I could find it else where no complaints
1 mei 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
John
Customer Relations
Disappointed
I ordered a light fitting from this company and didn't receive it, I still haven't received it, I emailed them to say I haven't received it yet and although they were very nice I didn't really really find it helpful. They said they would refund my delivery charge but I haven't received it yet. They said to get back to them if I hadn't received it by the 19th, I emailed to say I haven't received it yet, I am currently waiting for a response to my email, I am very disappointed at the moment
12 april 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
John
Customer Care
The speed from ordering to delivery was…
The speed from ordering to delivery was most impressive.
14 april 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Ian,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Terrible service
Update. 24.6.2024
Finally resolved with a postage paid return label and a full refund.
Ordered goods on 10th December 2023. Did not receive my lamp but did receive another item which I did not order and also did not come from Dickens Direct. Still unsure if the two companies are connected. Many e- mails later issue still not resolved. All I want is total refund, correct order delivered and incorrect item collected if it belongs to Dickens Direct. Would have given zero rating if I could as no progress at all made despite their endless comments that customers are so important to them. Hopefully will get a response to my review like other customers on here and will gladly update review if a favourable outcome is achieved.
10 december 2023
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Eleri,
Please be informed that we have sent the return instructions to you so that you can return the item back to us and we can send the correct item to you but we have not received the return from you.
We are waiting for you to return the item received, please send it back and we will resolve the issue to your satisfaction.
Kind Regards
John
Goods arrived on time and in good…
Goods arrived on time and in good condition couldn’t ask for anything more.Thanks.
4 maart 2024
Review zonder uitnodiging
Antwoord van Dickens Direct
Dear Tony,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
John
Customer Relations
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