diffusionkids Reviews 

Still not received my order, they don’t reply to any emails and no one answers when calling! How is this company still trading as I’ve just seen all the reviews below and seems like they do it to everyone?!?!?!

Order placed 13 October - no correspondence since and no goods received. I have emailed, called and used the online system with no joy. Terrible customer service and now hoping for a refund but reluctant I will receive one considering I am unable to contact them!!

Ordered over a week ago and still not received my car seat!! This is a health & safety requirement for my child and you have failed us on this!! I will be tweeting this awful experience, will never recommend and better receive my item ASAP!! Please contact me ASAP! I have emailed with no reply. AVOID THIS COMPANY AT ALL COSTS!

I ordered a graco brease stroller on 3.10.21 the money has been taken from my account but have not received the goods. I have tried emailing and telephoning but no response.
My order no is 14928 if anyone from Diffusion Kids reads these reviews you might like to get in touch so that I can cancel my order.
Please avoid this company

I am also having problems communicating with them about a delayed order. Did anyone manage to get their item or a refund? Is this a scam or just poor customer service?

Thank you Diffusion Kids for the reply on Trustpilot. I have emailed and phoned you without a response. The order number is #14807 - Please can you reply to let me know that you are processing the refund straightaway?

No correspondence what so ever ordered my item and they just refunded my item with no explanation ! Poor customer service!

Not received my order. I have sent an enquiry and and email for an update and both have been ignored!

Not recieved product and no contact number sent email and no response.

I ordered a pram on the 25th, no update on order. unable to create an account. no answer to 3 emails. no answer to telephone. seems I am not the only person encountering these problems. this is not a pre order, but a stock item.

Placed an order online for nursery furniture set as they had best price but now I’ve had no reply to my emails asking when delivery will be and no one ever answers the phone. Thinking I may have been scammed and will need to contact my credit card company

I ordered a car seat on the 7th September. Still haven't received it 3 weeks later. No reply to emails. Do not use this company. Wish I had read the reviews before I ordered. STAY AWAY

Scam company - do not use them. I ordered an item and they took payment straight away but item didn't arrive. They don't answer emails and no one answers the phone so it is impossible to know whether they will send the item at all. After trying to call over 60 times someone finally answered who said they didn't know anything as they "just answer the phone" and promised someone from their "dispatch team" would call me back - which never happened, and no one has ever answered the phone since. All my emails have been ignored.

I don't know what to do, but am currently looking for a way to report them as at present they have simply stolen my money. Never use this company. Wish I'd read the review beforehand as seems many people had similar experience.

Terrible company. Placed an order couple of days ago but got refused and refunded by saying that the item isn’t in stock.

AVOID!!! I ordered 15 days ago, emailed after 10 days and still haven’t heard anything. Found the store phone number on Google and the customer service was terrible. Told someone would call back in 30 minutes, rang back an hour later to be told they had gone for lunch. Rang back an hour later to be told they had gone home.

Item offered with free next day delivery on the website ~ charged £4.99. When contacted received a message 'we hope to get your item to you some time next week'. All other messages ignored! Eventually found a telephone number ~ assured order would be dispatched that day (5 days after placing initial order). Received email later that day stating my order had been refunded!!!
Will definitely NOT use this company again!!

My order hasn't arrived yet after over a week of waiting. I had to chase up when it would arrive, twice, with a vague response od 'sometime next week'. Very bad experience so far and my very expensive purchase hasn't yet come.

I ordered a bouncer over a week ago which was showing in stock, it’s still awaiting dispatch. I’ve sent an email to the company to be simply ignored and no explanation. Very dissatisfied

Ordered an item showing in stock with next day delivery available. A week later the order status still says ‘awaiting shipment’, which it has done since ten minutes after I placed my order. Have sent several emails with hardly any response. Still no sign of my item being shipped. Very poor!

Amazing speedy delivery and good range of products even a couple of days before the start of a new school term. Recommended.

Absolutely appalling service from this company. I suggest you purchase from other reputable suppliers and I regret not doing due diligence on them. Items are ordered with all indication that they are in stock and available for prompt discharge. That is not the case and communication from them is almost non-existent. AVOID!