DLG Auto Services Reviews 10.707

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autobedrijf/Garage

Geschreven door het bedrijf

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contactgegevens


4,6

Uitstekend

TrustScore 4.5 uit 5

11K reviews

5 sterren
4 sterren
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2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Great Service

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out.
Fantastic service, thank you DLG!

14 april 2026
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Antwoord van DLG Auto Services

We're happy to hear that you were pleased with how quickly your car was repaired to a like-new condition. Thank you for your positive feedback and recognition of our service!

Beoordeeld met 5 van de 5 sterren

Couldn't have been better

The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to all involved.

13 april 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear you received impeccable service! It's great to know you were well-informed throughout the repair process and that you were pleased with the car's presentation upon its return. Thank you!

Beoordeeld met 1 van de 5 sterren

Shocking communication

Shocking communication . Not professional. Told me my car would take between 4-6 weeks to be fixed. They don't care .
Put a complaint in still jut bothered. Ombudsman next

1 april 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We regret to hear about the poor communication and the extended repair time you experienced. We'll review your complaint to improve our service.

Beoordeeld met 5 van de 5 sterren

Great from start to finish

Great from start to finish, rennault took their time getting back to us. But D&G updated me every step of the way. Email update every single week and no need to chase up at all. Highly recommended 👌 quality services

25 maart 2026
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Antwoord van DLG Auto Services

We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our consistent updates and quality service. Thank you for recommending us!

Beoordeeld met 5 van de 5 sterren

Review of repair to vehicle

Fantastic service from Veetec car repair team.
Liked the ability to track progress of repairs.
In addition text message and phone call informing me of vehicle repair progress.
Friendly customer service.
Well done to all the teams involved for their professional outstanding service.

8 april 2026
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Antwoord van DLG Auto Services

We're happy to hear you received fantastic service from our car repair team! It's great to know you liked tracking your repair progress and appreciated the updates. We appreciate your kind words regarding our team's professional service.

Beoordeeld met 5 van de 5 sterren

After a minor collision in France

After a minor collision in France, they picked up my car from my home and took it their premises in Aldershot. They then drove it back after completing the repair. There is no way you would have thought the car had been damaged. An excellent job!

24 maart 2026
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Antwoord van DLG Auto Services

We're happy to hear that we could restore your car to its pre-collision condition after the incident in France. Thank you for acknowledging our team's dedication to providing excellent service and quality repairs.

Beoordeeld met 5 van de 5 sterren

I had my car repaired at the heywood …

I had my car repaired at the heywood branch.The appointment was easy to schedule ,pick up and drop off.
The staff were friendly, polite and professional.
They kept me informed with every step
The repair was do on time and to a very high standard.
My car look brand again after someone scrapped and chipped it. Really happy.
I would definitely recommend them and will return for future services.

21 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear that scheduling, pick-up, and drop-off were easy. It's great to know our staff's friendliness and professionalism impressed you, and that you were well-informed throughout the repair process. We appreciate your recommendation and look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Fast, efficient and friendly service

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.

25 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!

Beoordeeld met 5 van de 5 sterren

New boot

The garage did a great job replacing my boot and the dab radio antenna after a incident

10 juni 2025
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Antwoord van DLG Auto Services

We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

I was very pleased with the service DLG…

I was very pleased with the service DLG gave me. My white Audi TT was repaired perfectly & looks amazing. The staff i dealt with were all very helpful & professional. I wouldn't hesitate to recommend them & well deserved 5 star rating .

31 maart 2026
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Antwoord van DLG Auto Services

We're happy to hear that you were pleased with our service! It's wonderful to know your Audi TT's repairs met your expectations and that our staff were helpful. Thank you for your recommendation and kind words.

Beoordeeld met 5 van de 5 sterren

Outstanding service.

I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.

30 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.

Beoordeeld met 5 van de 5 sterren

Very good service from start to finish

Very good service from start to finish. Highly professional and very organised. A perfect job was done on the repairs to my vehicle after a crash.

30 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear that you experienced very good, highly professional, and organized service from the beginning to the end, and that your vehicle repairs were perfect.

Beoordeeld met 5 van de 5 sterren

DLG AUTO SERVICES ARE AMAZING

DLG AUTO SERVICES ARE AMAZING! They are not only professional, but also kind, thoughtful and truly family friendly.
If I could give them 6 stars I would.
Kelly in the office and manager Adam went above and beyond to help me and my daughter when she was stranded, alone and her car wouldn’t start. I called in the off chance someone could go and jump start her car as I was 70 miles away. Adam was there wishing 15 minutes of my call. Helped her, started the car and did so in a kind, friendly and with generosity of heart. I will NEVER forget this kindness and want to say a HUGE thank you from the bottom of my heart. A truly great set up and obviously run by a people who genuinely care. 6 🌟

27 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We are so grateful for your amazing review! We're happy to hear that we could assist your daughter and provide her with support during a difficult time. It means a lot to us that you felt our team went above and beyond. Thank you for your kind words.

Beoordeeld met 5 van de 5 sterren

quick response

Hit a pot hole which damaged my tyre. Called rescue and got a quick response with be there in half hour.

10 februari 2026
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Antwoord van DLG Auto Services

We're happy to hear that you received a prompt response from our rescue team after the incident. Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Fantastic work from the guys at DLG…

Fantastic work from the guys at DLG Barnsley. Car picked up right on time and delivered back right when they said. The repairs are excellent, the car looks brand new. Communication, wether phone call or text was brilliant. Can't thank them enough.

20 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear that you were pleased with our team's work, the prompt collection and delivery, and the quality of the repairs. We appreciate your positive comments on our communication.

Beoordeeld met 5 van de 5 sterren

Bodywork Repairs

The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.

26 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.

Beoordeeld met 5 van de 5 sterren

Car delivered and collected when…

Car delivered and collected when arranged. Polite staff in person and on phone

24 maart 2026
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Antwoord van DLG Auto Services

We're glad you found our staff polite and that the car was delivered and collected as planned. Thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Car picked up and brought back looking…

Car picked up and brought back looking good as new after a rear end collision!

Very pleased with the service and the customer service was great too!

25 maart 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services

We're happy to hear that your car was returned looking good as new after the collision! We're glad you were pleased with our service and customer service. Thank you!

Beoordeeld met 4 van de 5 sterren

Accident repairs take longer than you may think!

My car was off the road for longer than I had expected, partly because it's actually the first time I've had to go through the 'accident/repair' process and didn't expect it would last so long and unfortunately because you were sent an incorrect part which added the best part of 3 weeks onto the whole thing! Your telephone staff were excellent each time I rang!

14 maart 2026
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Antwoord van DLG Auto Services

We appreciate your feedback and are sorry your repair took longer than expected. We acknowledge the delay caused by the incorrect part. We're happy to hear that our telephone staff were helpful during this process.

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