DLG Auto Services Reviews 10.708

My car was off the road for longer than I had expected, partly because it's actually the first time I've had to go through the 'accident/repair' process and didn't expect it would last so long and unfortunately because you were sent an incorrect part which added the best part of 3 weeks onto the whole thing! Your telephone staff were excellent each time I rang!

All smooth - no problems - good communications.

Having had several poor experiences of mainstream body shops in the past, I was pleasantly surprised by the excellent service from DLG. Communication was excellent, they phoned back when they said they would, and everybody was polite and friendly. My car was repaired to "like new" status (you cannot tell it's been repainted), and the courtesy car was new with low mileage.

Following an accident in my car, it was sent off to DLG Auto services (via my insurance) to complete the repairs. When i received my car back, it was apparent that the bodywork repairs had not been complete to a good enough standard and none of the body work was realigned properly. This lead to my boot not being water tight, and a battery in my boot being covered in water following rain, causing all the electrics in my car to malfunction.
I contacted the garage who then collected the car and took it off again for 2 weeks. When i got my car back after this, there was still issues with the body work and not all the electrical faults had been fixed!
The car will now need to go back in for a third time. Lazy workman ship!

Excellent quality of work, effective communication at all stages of the repair.

DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do. My car came back looking brand new Spotless. Can’t thank them enough

DLG Peterborough are nothing short of incredible. I have never experienced such great service, efficiency and good people in auto. From Jackie in reception to the standard of mechanical team, and the delivery guys, this is the very best you can get. Thank you so much!

I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returned the following day. All in all, very pleased with the service

This is my third time to have my car fixed in this shop. My first two was excellent service only this time the receptionist didn't give me enough time to have the courtesy car return in how they want it (cleaned and fuelled up to the level they delivered the car to me). She called me to say my car's done and they need the courtesy car back before 4:45pm. They usually call or email a day before to give me time. This time she called me few hours before I need to return the car bearing in mind, I was at work till 3pm. I managed to have the car fuelled but not cleaned due to not having enough time. But the repair's excellent just the above issue.

DLG Auto Services did a fantastic job on my ford puma car came back looking brand new highly recommend

They did a wonderful job and were very nice to deal with. They also cleaned the car before returning it. However, after getting my collection date and an e-mail confirming they would come for the car in the morning they didn’t turn up until after 1pm. I waited home all morning and by the time they came I’d had to go out to the appointment I had deliberately booked for the afternoon so I could accommodate them. Very annoying and very disruptive to my day.

The speed with which the work was carried out and the professionalism of the Staff especially Emma Overton on Reception who made the whole experience so reassuringly easy!

Professional, well organised and friendly service. Collected my vehicle at a time convenient to me, kept me fully informed and arranged delivery back to me when finished. Car was spotlessly clean & polished. Highly recommended - They go above and beyond. Thankyou to everyone in the team.

After waiting three months, i was told that my repair was complete, the hire car my insurance company provided me with was collected and a few days later DLG contacted me to arrange the return of my vehicle,
On return of my car before allowing them to drop it off i checked the underneath of my car only to find that they had refitted damaged parts to my car, they also failed to fit other parts which should have been on the car.
I refused to accept the vehicle and sent it back.
I was contacted to say that the damaged parts were on back order and that they would return my car to me and once available they would collect and fit them to my vehicle.
I said they could, but i was not prepared to pay my excess until the repair had been completed in full, they refused, so i told them to contact me when the repairs were completed.
Guess what I’m still waiting, and I’ve not been provided with a courtesy car!!!!
March 2026 update……
Nearly four months now and i still haven’t had my car back, DLG still haven’t even bothered to contact me with an update on when i can expect my car to be repaired.
Good luck to anyone else that is expecting a repair from this company, absolute joke.
If you do have a repair done by this company please check that any repairs are done correctly as they may refit damaged parts to your car as they attempted to do with me!!!!!

Best place to go job was complete thank you for all your help

Took far too long to fix the issue. Communication was good to start with but started fading away at back end of the repair. Issues with parts, engineer - just different reasons every week. Have to say - all the staff were polite everytime I spoke and did try to find out the details.

Repairs following accident carried out very satisfactorily but took an excessive length of time(2 1/2 months. Your parts supplier needs to get his act together. Communication is with repairer was very good

A fab service - restoring my car back to new following a collision. Many thanks for working your magic! I'm delighted to have my car back!

Appalling communication, one day the parts are in and repairs will be finished on time, next day still waiting for parts & no ETA, day after parts will be available by the end on following week. 2 days later parts are in car ready on Tuesday or Thursday. Wednesday, message to say parts are not in, no ETA. Thursday a call to say car will be ready on Friday. Friday morning a call to say it will be delivered between 1&5, they turn up at 11:30 and the driver was rude to my son and him he had spoken to me to say he would be early. That wasn't the case as I don't finish work until 12:30. Broken parts were left in the boot. Poor experience from start to finish

Dlg at Castle Donington had my car for 2 months end of last year following an accident. When I got my car back it was obvious they had blatantly put the wrong part on my bumper. A part for a petrol car onto my electric car!!! I was initially told it would be a 10 minute job while I waited to sort it then to be told they would need it for the day and couldn’t get me in for 2 months!! I’ve had to drive around with the wrong part exposing the underguard. I have finally got my car back after they had it for 2 days fixing their mistake. I have been fobbed off and lied too on several occasions by this company, the customer service has been shocking and it’s even more shocking that they initially passed my car through the quality control checks with blatantly the wrong part on it!!!