DLG Auto Services Reviews 10.710

Appalling communication, one day the parts are in and repairs will be finished on time, next day still waiting for parts & no ETA, day after parts will be available by the end on following week. 2 days later parts are in car ready on Tuesday or Thursday. Wednesday, message to say parts are not in, no ETA. Thursday a call to say car will be ready on Friday. Friday morning a call to say it will be delivered between 1&5, they turn up at 11:30 and the driver was rude to my son and him he had spoken to me to say he would be early. That wasn't the case as I don't finish work until 12:30. Broken parts were left in the boot. Poor experience from start to finish

Dlg at Castle Donington had my car for 2 months end of last year following an accident. When I got my car back it was obvious they had blatantly put the wrong part on my bumper. A part for a petrol car onto my electric car!!! I was initially told it would be a 10 minute job while I waited to sort it then to be told they would need it for the day and couldn’t get me in for 2 months!! I’ve had to drive around with the wrong part exposing the underguard. I have finally got my car back after they had it for 2 days fixing their mistake. I have been fobbed off and lied too on several occasions by this company, the customer service has been shocking and it’s even more shocking that they initially passed my car through the quality control checks with blatantly the wrong part on it!!!

The assistant I saw was very helpful and professional and carried out a complete examination of the damage caused to my car

Wonderful experience

In my past I ve dealt with many dodgy garages but this place beats them by a mile . They are a bunch of incompetent crooks. I had to take my car 3 times (took them a month and half)to fix wat was supposed to be a minor job. And they did such a great job that after 3 months marks started to appear. I realised that they are a bunch of thieves when I asked the price of repairs and job done.(I found in the end from my insurance over 4200£) also instead to replace the damaged wheel they decided to repair it because make sense why replace something that cost 100£ when you can do a bad job and charge thousands ,to be honest I still have the warranty but dealing with this horrible people is not worth it.
Not to forget first time when I took it back they forgot some materials stuck to the wheel that was overheating witch could lead to a fire if I wouldn't discovered in time. Second time I hade to drive for a week with defective brakes causes they said is safe to drive.
So one star is to much for this place but I can not give 0. If you want to deal with crooks incompetents thieves this is the place also they lost some minor parts that i had to buy caps mold sealant

Communication was straightforward. All arrangements occurred as planned.

Couldn't have asked for a better service. Quick turn around, unbelievable results and kept in the loop every step of the way. Highly recommend them.

My TRoc hit from behind work done in less than a week . Great service and kept informed on progress etc .Unlucky for me this was the second rear ender in less than a year .But at lest through Church hill insurance and there use of DLG I had a happy ending 👍

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and everyone I saw (or spoke to on the phone) were fantastic. Really good communications all the way through. I was delighted with the service provided and was so grateful for the speedy repair to my car. It even came back washed and valeted. What superstars!

I had a very bad experience with DLG , my car was repaired in their garage and as it seems they’ve used a poor (cheap) quality parts because since the repair the parts they used are giving up every few months!

Brilliant from start to finish! Communication, curtesy car the the amazing job Theve done with my car 👍🙌

DLG AUTO SERVICES conducted the repair & respray of my rear bumper within the timescale quoted and made a really nice job of it, returning it to a factory fresh condition.

my car was repaired by d l g wednesbury had side done could not ask for better service picked up fast and car done with in one week BK61FNM very pleased with job

Very efficient service.
Friendly and polite collection and delivery drivers.
Office staff kept me informed at each stage.
Mechanics have done an excellent job of rebuilding the back of my car.

My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart from a first class job of repairing the damage, the car had been cleaned outside and valeted on the inside. All the people I spoke to at DLG were polite and helpful. I really hope I don't need to use their services again, but I'd have no hesitation in doing so.

Awful rubbish mechanics don't use.

Had my car repaired in August. Wasn't happy with finish and number plate was hanging off ( photos available) tyre sensor light on console and dashboard that they were informed about(twice) was not sorted and was told to inflate the tyre??????, yeah right, that didn't work!!. It nearly failed it's MOT because of this.
Just tried to sell my car and because of the poor finish to my car was informed it has devalued my car approx £ 800.00p.
Will research who repairs my insurers cars in future.
Refused to sign handover papers because of the condition my car was returned.

My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.

Very professional, efficient and prompt.