In a world driven by convenience - SmileSet has reached the pinnacle. As an older person I remember things were not only crazy expensive and inconvenient, but painful too. Wheee! SmileSet is meaningfu... Toon meer
Dr. Direct Retainers
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Lees wat reviewers zeggen
Sent in multiple impressions, but every retainer I received didn't fit. I asked to have my money refunded but never did. Instead I kept getting more sets to make impressions. OK. I just received a... Toon meer
Bedrijf heeft geantwoord
Owned by the same people and same production line as SmileDirectClub which went bankrupt for screwing customers and staff. Corrupt company that only exists to profit from SmileDirectClub customers the... Toon meer
Bedrijf heeft geantwoord
It was a super easy experience. SmileSet already had my previous retainer information from Smile Direct Club on file which is nice. I chose Smile Direct Club over Invisalign much to the chagrin of... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Pioneering seamless, doctor-directed care with Express Aligners & premium retainers. Expertly guided from first impression to final smile.
Contactgegevens
Verenigde Staten
- 855-604-7052
- support@smileset.com
- drdirectretainers.com
They did not fit at all
They did not fit at all. Looked cheap like they were printed from a 3d printer. Awful quality. Would not recommend and would prefer a refund.
1 juni 2024
Antwoord van Dr. Direct Retainers
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
My aligners never fit and I returned…
My aligners never fit and I returned them and requested a refund that I never received.
5 juni 2024
Antwoord van Dr. Direct Retainers
Hi Rhonda,
Thank you for bringing this to our attention. I sincerely apologize for the inconvenience and frustration this situation has caused. After reviewing your case, I realized we missed processing your refund, and I want to personally take responsibility for this oversight.
I’ve just processed your refund, and it should appear in your bank account within the next 7-10 business days. Please rest assured that we’ve taken steps to ensure this doesn’t happen again in the future.
Your trust is incredibly important to us, and I deeply regret that your experience didn’t meet the standards we strive for at SmileSet. If you have any additional questions or concerns, or if there’s anything else I can assist you with, please don’t hesitate to reach out.
Thank you for giving us the opportunity to resolve this for you.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
Great fit…
The retainers fit my daughter well and she didn't have to do an impression. So glad you had the information from the first place we contacted.
7 januari 2025
I received the retainers for my mouth…
I received the retainers for my mouth and they’re very small. They don’t even fit on my teeth.
17 oktober 2024
Antwoord van Dr. Direct Retainers
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
Antwoord van Dr. Direct Retainers
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
Good Quality retainers- LONG SHIPPING!
Good Quality retainers, VERY LONG SHIPPING PROCESS
16 juli 2024
I have not received it yet when I…
I have not received it yet when I ordered it many months ago.
15 januari 2025
Antwoord van Dr. Direct Retainers
Hi Alona,
Thank you for your feedback, and I apologize for any confusion or frustration regarding your order. After reviewing your account, I see that your order was placed as a 6-month preorder on July 20, 2024, which means your retainers are scheduled for processing on January 20, 2025.
In the meantime, you can manage and place orders for your retainers at any time through your SmileSet portal. If you need assistance with accessing or managing your subscription, please feel free to reach out at support@smileset.com, and our team will be happy to help.
We appreciate your patience, and we look forward to fulfilling your order. If you have any further questions or concerns, please don’t hesitate to contact us.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
Sent wrong fit
Sent wrong fit! My retainers aren’t the same as what I’ve been wearing for the last year. I didn’t ask for any changes, and expected them to be sent based off my last ones.
7 januari 2025
Antwoord van Dr. Direct Retainers
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
Hi ..not sure what's going on...My…
Hi ..not sure what's going on...My first one was bought out by Dr. Direct and now another company has bought them out ??? Anyway, my retainers are okay. Just wondering. I'd call and get my retainers...they'd be 2 for $99 each and the third for free. It'd last me 1 yr and a half. Dr. Direct did have me do new impressions and sent new retainers. Have had these for a few months or so. Do you contact us when it's time for new ones by phone, email. text ?? Thank you for as early repsonse as possible. .
16 januari 2025
Never followed up with retainers and…
Never followed up with retainers and just got tired of reaching out regarding unfitted retainers.
1 september 2024
Antwoord van Dr. Direct Retainers
Thank you for your feedback, and I sincerely apologize for the frustration you've experienced. We always aim to provide the best possible service and ensure our customers receive retainers that fit perfectly.
We did send an impression kit to help create new molds for your retainers, but we have not yet received it back from you. Once we receive the completed kit, we will be able to create new retainers tailored to your needs.
We understand how important this is to you, and we're here to assist in any way we can. If you need help returning the impression kit or have any questions, please don’t hesitate to reach out to us directly.
Thank you for your patience, and we look forward to resolving this for you.
Warm Regards,
Erika
SmileCare Support
SmileSet
It was a lot of work back and forth to…
It was a lot of work back and forth to get update my lower from my old smile direct impression after I had some crowns done. I am not sure if I have to do again the back and forth communication and sending of lower impressions again when I need new sets of retainer from subscription. I just stopped getting back the last time after the last lower retainer set was pushing down against my gums, it was painful and uncomfortable. It was 2 months of going back and forth to get it corrected and ending up with an unsatisfactory lower retainers.
31 augustus 2024
Antwoord van Dr. Direct Retainers
We’re truly sorry to hear about the difficulties you experienced with your lower retainer, and we understand how frustrating the back-and-forth process must have been. Your comfort and satisfaction are our top priorities, and we regret that the final outcome did not meet your expectations.
For future orders through our subscription, we aim to make the process smoother for you. If you ever experience any discomfort or issues with your retainers, please don’t hesitate to reach out directly to our support team at support@smileset.com. We’ll ensure that we take extra care to resolve any concerns quickly and efficiently.
Thank you for sharing your experience with us, and we’re here to help in any way we can moving forward.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
Excellent
I was happy to see you guys reached out after I've been looking to get new retainers from the previous company.You guys save the day
7 juni 2024
I am upset that Smile Direct Club went…
I am upset that Smile Direct Club went bankrupt during my treatment and took $2500 from me still. Now Dr. Direct Retainers is even more expensive and my teeth have shifted because my treatment was not complete! Dr. Direct Retainers, you are thieves and getting away with it for now and people will pay for it because they invested in their smile! I refuse to give this company more money after I was promised a lifetime guarantee! This company should be sued!!!!!!
15 januari 2025
Antwoord van Dr. Direct Retainers
We’re truly sorry to hear about the challenges you’ve faced during your treatment, and we understand your frustration. However, we want to clarify that SmileSet (formerly Dr. Direct Retainers) is unaffiliated with Smile Direct Club and is a separate entity. While we cannot speak to your experience with SDC, we are committed to offering affordable and quality solutions to all of our customers.
We recognize the importance of your smile and the investment you’ve made, and we genuinely want to help you move forward with your treatment. If you need assistance with your retainers or treatment plan, please don’t hesitate to reach out to us directly. We’re here to help and ensure you feel confident with your smile.
We appreciate your feedback and are here to support you in any way we can.
Warm Regards,
Erika
SmileCare Support
SmileSet
Convenient and Effective
These retainers are just as good as the ones they're replacing. Easy to order, quick delivery. I'm not thrilled with the price though.
15 januari 2025
The retainers do not fit without heavy…
The retainers do not fit without heavy modification. I have to cut a lot off the edges as they're just straight across the top and thus would massively dig into my gums.
1 juli 2024
Antwoord van Dr. Direct Retainers
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Erika
SmileCare Support Supervisor
SmileSet
It was a good experience and I’m happy…
It was a good experience and I’m happy with my retainers …I went through the process of making a new mold for revised retainers and it was easy…
10 juli 2024
Very high quality products
Very high quality products. Fast, secure shipping. My “go to” supplier!
10 augustus 2024
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