In a world driven by convenience - SmileSet has reached the pinnacle. As an older person I remember things were not only crazy expensive and inconvenient, but painful too. Wheee! SmileSet is meaningfu... Toon meer
Dr. Direct Retainers
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Lees wat reviewers zeggen
Sent in multiple impressions, but every retainer I received didn't fit. I asked to have my money refunded but never did. Instead I kept getting more sets to make impressions. OK. I just received a... Toon meer
Bedrijf heeft geantwoord
Owned by the same people and same production line as SmileDirectClub which went bankrupt for screwing customers and staff. Corrupt company that only exists to profit from SmileDirectClub customers the... Toon meer
Bedrijf heeft geantwoord
It was a super easy experience. SmileSet already had my previous retainer information from Smile Direct Club on file which is nice. I chose Smile Direct Club over Invisalign much to the chagrin of... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Pioneering seamless, doctor-directed care with Express Aligners & premium retainers. Expertly guided from first impression to final smile.
Contactgegevens
Verenigde Staten
- 855-604-7052
- support@smileset.com
- drdirectretainers.com
THE RETAINERS ARE NOT FITTING PROPERLY
THE RETAINERS ARE NOT FITTING PROPERLY. THE UPPER RETAINER NOT ALIGN WELL WITH MY TEETH.
THE WHITENING PRODUCT I ORDERED DID NOT ARRIVE WITH MY PACKAGE
6 januari 2025
Antwoord van Dr. Direct Retainers
Hi Gloria,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your concerns with the fit of your retainers and the missing whitening product. This isn’t the experience we want for our customers, and I want to assure you that we’ve taken steps to make things right.
We’ve already reviewed your fit concerns and have ordered a new impression kit for you to ensure updated molds and better-fitting retainers. Additionally, a replacement for the whitening product has been processed, and we’ve included a complimentary lip balm in your order as a small apology for the inconvenience.
We appreciate your patience and understanding as we work to resolve this for you. If there’s anything else you need or if you have questions along the way, please don’t hesitate to reach out. We’re here to help! 💙
Warm regards,
Tayler
SmileCare Support Manager
SmileSet
Did not fit correctly
My bottom retainers did not fit correctly. I tried filing them down but they still dug into my back gums although I did not contact them.
1 juli 2024
Antwoord van Dr. Direct Retainers
Hi DD,
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Tayler
SmileCare Support Manager
SmileSet
I’ve tried multiple times to get a…
I’ve tried multiple times to get a retainer that actually fits and holds my current smile. Can’t get a good one. Finally I gave up because you have to wait so long for a replacement and it ends up being wrong too and you waste your money. Too expensive and yet inconvenient to not get it right. Do not recommend!
1 oktober 2024
Antwoord van Dr. Direct Retainers
Hi Ricki,
Thank you for sharing your experience. I’m truly sorry to hear about the difficulties you’ve faced with getting retainers that fit correctly. We understand how frustrating it can be to wait for replacements and not see the results you were hoping for.
Your satisfaction is so important to us, and I’d like to help make things right. If you’re open to giving us another chance, we’d be happy to revisit your concerns and work toward creating a retainer that holds your smile perfectly.
We also recognize the importance of timely service, and I’ll make sure your feedback about replacement times is shared with our team as we work to improve our processes. Please don’t hesitate to reach out if you’d like to discuss this further—we’re here to help.
Warm regards,
Tayler
SmileCare Support Manager
SmileSet
Happy with all the affordable services…
Happy with all the affordable services that are offered. The retainers and initial fine-tuning have been great. Shipping and order emails are a little confusing and should probably be better itemized and explained.
9 januari 2025
The first set of retainers did not fit. So I was sent a mold and got new retainers and they work great
The first set of retainers did not fit, and I was senr
1 september 2024
check your records if you want the datee of my experience
didn't give you a 5 because the edges hurt my gums for a couple weeks
10 januari 2024
Antwoord van Dr. Direct Retainers
Hi William,
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Tayler
SmileCare Support Manager
SmileSet
The lower retainer cuts into my gums on…
The lower retainer cuts into my gums on the inside
8 oktober 2024
Antwoord van Dr. Direct Retainers
Hi Mike,
I'm sorry to hear that you're experiencing issues with your retainers.
At SmileSet, we meticulously trim each retainer set to ensure optimal comfort. However, sometimes additional adjustments may be needed for the perfect fit. I recommend trimming and adjusting the problem area on your retainer slightly to improve its fit. You can use cuticle scissors to carefully trim the retainer and a clean, unused nail file to smooth any rough edges (remember to file in one direction only). Feel free to trim as much material as needed, but make sure the entire tooth surface remains covered.
If these suggestions don't resolve the issue, please don't hesitate to contact us again, and we'll provide further assistance.
Warm Regards,
Tayler
SmileCare Support Manager
SmileSet
Bad retainers
The set of retainers that were sent to me will let my front tooth go back to over lapping my other front tooth. I asked you to let me send you and old pair of the smile direct ones that I have but they said no. So I will not be buying any retainers from you anymore.
30 juli 2024
Antwoord van Dr. Direct Retainers
Hi Lynn,
Thank you for taking the time to share your experience. I’m truly sorry to hear that your retainers didn’t meet your expectations. We understand how important it is for your retainers to provide the proper fit and support for your smile.
We also appreciate your suggestion about using an old pair of retainers to guide the fit. While we aren’t able to accommodate that request, we’d love to explore other options to address your concerns and ensure you feel confident in your retainers.
If you’re open to discussing this further, please don’t hesitate to reach out to us. We’d like the chance to make things right for you. 💙
Warm regards,
Tayler
SmileCare Support Manager
SmileSet
Order processed incredibly fast!
My order was processed incredibly fast considering it was placed in the wake of the holiday season. My retainers were nearly perfect, fitting just as the previous set from Smile Direct did. I only needed to trim and buff a little spot off the outside lower left. I will definitely order from SmileSet again!
6 januari 2025
Review zonder uitnodiging
I liked the quality of the retainer but...
I liked the quality of the retainer, and I was pleased with the prompt arrival. My problem with the retainer is that it is not comfortable. It's too big? The bottom edge is just too far down my gum, and it rubs where my gum line and bottom inner lip meet. I wish it fit better.
24 augustus 2024
Antwoord van Dr. Direct Retainers
Hi there,
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Tayler
SmileCare Support Manager
SmileSet
Better quality and fit than previous…
Better quality and fit than previous company! Definitely will order again.
1 november 2024
Dissatisfied
I received a message that no impressions would need to be done because you had my history information from Smile Direct. I then paid for the retainers and then after weeks, I was sent the impression kit. My retainers don’t fit my teeth and the top of them cut into my mouth. I am not happy with the product.
9 juli 2024
Antwoord van Dr. Direct Retainers
Hi Blake,
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Tayler
SmileCare Support Manager
SmileSet
Although the initial retainers did not…
Although the initial retainers did not fit the company was continually in contact. They sent a new set of retainers that work perfectly!
15 december 2024
I was THRILLED to be able to purchase…
I was THRILLED to be able to purchase my trays that we made during my subscription to Smile Direct!! Thank you for a wonderful product, fast shipping and communication!! Bravo!
1 juni 2024
I still have not received my retainers
I still have not received my retainers. I sent in 2 impression kits and never was sent a set back.
10 december 2024
Antwoord van Dr. Direct Retainers
Hi Callie,
Thank you for bringing this to our attention, and I’m so sorry for the delay in getting your retainers to you. I completely understand how frustrating this must be.
I’ve escalated your order to our manufacturing team to ensure it’s prioritized, and we’ll work to get your retainers to you as quickly as possible. We appreciate your patience and understanding while we resolve this for you.
If you have any questions or need further assistance in the meantime, please don’t hesitate to reach out—we’re here to help! 💙
Warm regards,
Tayler
SmileCare Support Manager
SmileSet
Antwoord van Dr. Direct Retainers
Hi Dustin,
Thank you for sharing your feedback. We understand that pricing is an important consideration, and we strive to offer high-quality products and services at a fair value. Our custom-fit retainers are crafted with premium materials and designed for long-lasting durability, ensuring your smile is well cared for.
We also offer promotions and flexible payment options to help make smile care more affordable. If you’d like, we’d be happy to share details about any current offers or explore options to meet your needs.
Please don’t hesitate to reach out—we’re here to help!
Warm regards,
Tayler
SmileCare Support Manager
SmileSet
My retainers don’t fit right
My retainers don’t fit right. They are thick, too thick for my mouth. I’ve tried them several different times and always go back to my old ones.
9 oktober 2024
Antwoord van Dr. Direct Retainers
Hi Sue,
I am sorry to hear that your retainers are not fitting well! Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. If you have any questions, please let me know.
Warm Regards,
Tayler
SmileCare Support Manager
SmileSet
They found my old file quick and my new…
They found my old file quick and my new retainers showed up to my door so fast. I was impressed.
15 oktober 2024
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