Dreamland UK Reviews 

Just purchased one of the luxury fur heated throws after being so impressed by my son’s.
They’re absolutely beautiful, thick, luxurious and heat up in minutes. The site is easy to negotiate, delivery super-fast and the on offer price was surprisingly lower than other outlets.

Customer service was superb - emailed me back quickly re a question about the throw and I’ve already ordered another item from them.
So far they’ve been excellent, great products & can certainly recommend.

[I used collection point pickup @ post office which I usually find more reliable so can’t comment on home delivery.]

Wouldn't even turn on straight out the box.

Lovely company and great products. Very helpful when dealing with an issue - fast response from real people! Easy to get in touch. Thank you!

​"I recently purchased the Dreamland Super King Size Heated Mattress Pad, and it has exceeded all my expectations. Finding a heated pad that fits a Super King bed perfectly and heats it evenly can be tricky, but this one is absolute perfection.
​It provides cozy, uniform warmth from edge to edge. The dual controls are super easy to use, and the fabric feels premium, soft, and extremely comfortable to lie on. Slipping into a warm bed on freezing winter nights has completely transformed my sleep quality—all the fatigue of the day just melts away.
​If you have a Super King bed and want to stay warm and cozy all winter long, do not hesitate to buy this from Dreamland. Outstanding quality and totally worth every penny!"

We have had Dreamland products in every bedroom for years. All excellent quality, safe and reliable. Latest purchase had a non-functioning controller straight out of the box -- it happens. Dreamland made getting the item replaced as easy as pie. Good company.

In recent years we switched to Dreamland heated blankets. They're warmer than most competitors and stay looking new, we love them! Last week we had a problem with my daughter's blanket. I reached out to Dreamland not expecting much, as these days most companies are impossible to reach. However, I was replied to almost immediately. The representative helping me was, Alessia and during the last few days she has been helping with my query. The customer service from, Alessia and Dreamland UK has been faultless, they clearly put customer service as a top priority. Alessia was so helpful, I really couldn't ask for more. It just goes to show there are companies out there that do care about not only providing a great product, but also customer service. Other businesses should take note. Thank you Alessia!

I purchased a blanket recently and it was damaged and the material had bobbles. Both Nina and Andrea sorted out my exchange swiftly and arranged for my replacement blanket. Very good service

The product was extremely good quality but the design was not so good, it was the heated duvet. The problem was that the heating element stopped about a foot from each side of the duvet except for the top. If they could make it heated up to the edges then I would certainly recommend it.

The customer service was exceptionally good, no arguments no need to justify why I was returning two duvets - just how can we help you.

Again a great product but with a few design problems and an excellent customer service team.

Robert Cooper

Great customer service, excellent products

I purchased a heated throw directly from Dreamland as a gift for my daughter, who is living in university accommodation.

The throw arrived completely non-functional, with neither controller illuminating and no heat being produced. I reported the fault through Dreamland’s website on Friday but have received no response. I’ve since attempted to telephone both published customer service numbers, neither of which works.

What should have been a straightforward exchange has become an unnecessarily frustrating experience. Had I purchased the throw from a high-street retailer, I could simply have returned it and obtained a replacement. Instead, buying directly from the manufacturer has left me with no effective means of resolving the problem.

Meanwhile, my daughter is without the heated throw she needs, and I am left chasing a company that appears remarkably difficult to contact.

A faulty product is unfortunate but understandable. The lack of accessible customer service is considerably harder to excuse.

Pretty poor customer service. I was gifted the luxury Heated throw for Xmas by my son which, as a pensioner was a really welcome gift . The throw is less that 12 months old and only used for a couple of months last winter but the controller no longer works. Because it’s a gift and I cannot provide proof of purchase apparently the 2 year guarantee provided is not valid so I will have to pay for replacement controller. It’s worth bearing short product life in mind if you purchase.

I have used a Dreamland under blanket for over 10 years and have just bought another as I cannot imagine spending a winter without one.
Having erroneously ordered a new controller,recently, I was able to cancel my order en route and receive my refund within 24 hours.
Excellent products and excellent service.

Brilliant electric blankets and the customer service is 5 stars! I do Recomend.

I recently experienced an issue when applying a discount to my purchase from Dreamland UK. I contacted their customer service team, and they were absolutely brilliant! They responded quickly, looked into the matter, and arranged a speedy refund to cover the discount that should have been applied at checkout.

Many thanks for your prompt response and for resolving the issue so efficiently. I really appreciate your help and support. Excellent customer service from start to finish — highly recommended!

Excellent Service, providing dedicated customer support and first class technical help.

My Dreamland heated throw, bought directly from Dreamland in January 2025, developed a fault within their two-year guarantee. To their credit, customer care agreed to exchange it.
However, they insisted I pay the cost of returning the faulty throw, citing a company policy. When I pointed out that I couldn't find this policy on their website, they confirmed it hasn't been published yet.
Under the Consumer Rights Act 2015, retailers must cover the costs of replacing faulty goods, including postage. A company policy can't override this. I've asked for the matter to be escalated to a manager but haven't yet had confirmation that this has happened.
The product was good while it worked, and the initial agreement to exchange was helpful, but asking customers to pay to return faulty goods isn't acceptable. I'll update this review if they resolve it.

I bought my son a blanket in December 2024, last week it became ‘faulty’ - it had decided it got too hot in one place and to prevent any issues it became unusable. I reached out to Dreamland via their online contact and had a lovely lady called Andrea V reply to me very promptly, I provided proof of purchase and because we were within the 24 month warranty, Andrea V arranged the return of the replacement blanket (I paid for the return) and once proof of postage was sent, Andrea V sent a replacement blanket (identical to what I bought) that very same day. It arrived today (the following day) and I honestly can not fault Dreamland or Andrea V, it was very easy to reach them, ideal that it was the same person from start to finish and the replacement arrived super quickly! My other Dreamland blanket is still fine after 5 years and the one that was ‘faulty’ had likely developed the problem due to being on too high for too long or folded over. The blankets are both brilliant and in all honesty - the peace of mind that the safety feature worked and what could have happened has reassured me greatly. I will definitely be using Dreamland again.

After 2.5 years I had a fault with electric blanket and whilst it was no longer under warranty Dreamland were very helpful in offering guidance on possible ways to fix the problem which fortunately worked. Very helpful customer service. Thank you

I knew what I wanted to purchase however the first time discount did not work and i had reached out to their customer service and they swiftly responded.

Reached out to Dreamland customer service when my scandi sherpa heated under blanket stopped working. I used the email provided on line. I received a response within an hour and my issue was resolved satisfactorily before the end of the day. Excellent customer service. Definitely recommend.