Estates & Management Ltd Reviews 

Got out just in time. Was about to exchange on a flat purchase when these clowns came to my attention. Had some misgivings for some time but withdrew immediately once they were confirmed, explaining to the Estate Agent the reviews and highlighting the sheer lack of maintenance, ambiguity around areas of responsibility and £0 in the management fund, which just rang more alarm bells. This forced me into looking deeper into who managed it (or not!). Phew, a good escape it would appear!

Unethical and incompetent. Truly a despicable company.

Our experience of HES very poor. Staff unprofessional. Do not appear to be up to speed re basic block management skills. Work ethic poor. Staff member sending emails late at night - intrusion of privacy. Unable to carry out simple tasks without creating a furore amongst residents. Certain staff project superior attitude. Rude. Disrespectful. Ultimately have no idea how to accomplish tasks. We found one staff member releasing confidential information to other block residents resulting in privacy breach. Compromising ID security.
Overall: STAY WELL AWAY. Highly unprofessional. Unpleasant to deal with.

I have been waiting months for a certificate of deeds to complete the sale of a apartment I brought 18 months ago

Disgusting I have to wait this long

Thank you for being so supportive and quick to help me get my remortgage sorted with my Conveyancer.

Appreciated!

It is unbeleivable that this organisation is actually allowed to do business. We purchased 6 flats and deopsite paying their (trumped up) fees, they are impossible to deal with. At every step of the way their plan is to frustrate, delay and anger everyone along the way. Truly awful.

Be very careful buying a property these people are involved with! When selling my Late mother's property for only £57,500 the fees between E&M and First Port attatched to selling are ridiculous, neither are there any discounts available if empty. You will pay more than twice your Solicitors fees to E&M and First Port including their own Transfer fees, Contingency fees, Report fees and Management packs. In the 7 months it took to sell the property it cost me over £6000 over 10% of the value of the property.
And E&M are one of those Companies that don't like taking phone calls, make sure you have a spare half hour!

No option to pay annual ground rent other than logging in and making a card payment. The ground rent is a fixed £50 per year, a standing order for that amount would save time for me, and avoid the risk of my payment being late, and having to pay a fee, which is why they don't have the standing order option

Do not whatever you do, have anything to do this company.
You WILL regret it.
Speaking as someone who lost the sale of their flat through E&M and their profiteering I would gladly see them struck off.
Equally avoid their partners in leasehold crime First Port.
The Mafiosi of leasehold.
Stay well away.
They should be in court for extortion.

Whilst assisting my mother in buying a retirement property I was pleasantly surprised to find E&M helpful and accommodating given the reviews. An error meant they hadn’t pushed the Deed request through to their legal department, but they were very apologetic and sent it through with a priority on it. The lady I spoke with to explain the hope of getting her in by Christmas was great and gave me an email for the legal department. My solicitor was able to communicate directly with the legal department who hastened everything, working right up until the last thing on the Friday before Christmas to get the completion through. Very grateful to the staff that made this possible and an 83 yr old very happy this Christmas.

Extremely slow and never get to speak to a real human agent. They just keep giving you the auto-robot options and never get back to you. I am buying a property and their no-response attitude blocks everything.

LOC8 the worst

How bad and arrogant this company is, defies belief. It’s hard to know where to begin. Good luck speaking to a human. Message after message begging for a phone call without success. Me saying ‘I EXPRESSLY FORBID THE TAKING OF INSURANCE IN MY NAME’ with them racking up debt when they do anyway. Long email threads that don’t answer any questions, ignore your questions and then send threads to pay for products you don’t want. Hide behind ‘the lease’ with no depth or understanding of the lease. Luckily the property ombudsman agrees. At a time of bereavement E&M continue to pile stress onto stress.

In all my 70 odd years this is the worst company I have ever had the misfortune to deal with. Money grabbing, inefficient, no communication ( except when they want money of course) . They seem to have no inter departmental communication. Dealing with them after my mother passed away was a nightmare, and the problem could have been easily solved if they could be bothered,which they weren't. Had to instruct a solicitor and finally got it sorted then no apology from them just 'you will receive no further communication from us' email. Useless bandits, avoid if possible.

This is our experience. Taking your hard earned money and giving you Nothing in exchange. This company (for profit) needs to lose it's licence. They are difficult to contact and even then you will get no easy resolution. I advise you all to go to Companies House, get company number then complain to companies house. If they get too many complaints, they'll be struck off from companies house. Get rid of them the legal way.

Like others, I’d love to give no stars, but we are unable, so just imagine along with every other single star review, this terrible money grabbing company would actually be zero rated and cease to exist.

While my dealings have been mind minimal, when I have dealt with the very simple and uneducated or unsympathetic team, it’s come at an unnecessary cost. Just to want I update something simple in my own home, it’s cost me money to seek approvals to change something that is impacting the property in a negative-way, so I have to pay out twice.

I’ve recently been sent a bill for a survey which I had no idea was happening, yet given 30 days to pay.

Abysmal.

In a real world, these clowns would not be able to operate, but as we have ridiculous laws and rules and regs with property and leasehold, freehold and land ownership, they can get away with murder if you own a property and leasehold only.

I had no idea when I bought my property these clowns would be so problematic, such a shame as they are just horrible in every way. What an embarrassment to work here.

Avoid if you can, and if not, then leave another zero star review.

If only I could give NO STAR as they do not deserve the one. Terrible service, will probably lose flat sale due to their incompetence, slow moving, ridiculous processes. Send emails from one address but don't accept response to that address, not all staff have access to relevant email addresses. Signed their documentation four times, supplied evidence & still they say it requires amendment, possibly send it out correctly first! Clearly company not bothered by the terrible Trust Pilot reviews. Interesting that all the telephone hold information is all about how to pay them, how about getting a bit of service!

Dreadful
Organisation, no
Care for residents
They should not be allowed anywhere near buildings and estate management.

DO NOT USE OR PURCHASE anything from this company. 3 weeks is their standard service level to respond..... This has resulted in failed purchases. Its almost as if they are not interested in selling anything.

Yet another bunch of bandits, the same standards as first port ZERO.