Estates & Management Ltd Reviews 

If It was possible to give a 0 i would
This company are demanding a £190 subletting fee,which i want to dispute as anything of £40 is considered unreasonable
This company make it impossible to talk to them

I have tried the two methods of paying my ground rent to Estates and Management and both failed multiple times. There is no alternative (except to pay by cheque?) and you can't pay by standing order. I have tried contacting them but no answer to either calls or online messages. Hopeless service in the 21st century.

Horrible Company to deal with, we purchased a lease & E & M refused to tell us the ground rent, insurance, charges, still after a month and paying them £310 registration fee their London centric office staff wont give us the information needed. Horrendous to deal with, unreasonable, unfair & Out of Order in the 21st Century!

E&M is a prime example of rich landowners being despicable to plebeians just because they can. When your company is worth upwards of £600 million, you can afford to shoo away serfs like me.

Their “automatic” reply (that comes five minutes after you email them) reads, “ Thank you for your enquiry which we will aim to respond to within 10 working days. Please be advised that depending on the nature of your enquiry, we may require more time to investigate and respond appropriately.

We kindly ask that you do not send follow up emails as this will not speed up our response time to your initial enquiry and will affect our ability to deal with further correspondence.”

Translated, “plebs, go away, and don’t bother us. We don’t care if you have lives to get on with, we will do things at a snails pace, if the mood strikes us, once the caviar and Champaign is over, in the fullness of time, when the moment is ripe, at the appropriate juncture, should the stars align…. ”

You can chase them before the ten days or after, makes no difference.

What a nasty, pernicious protection racket this company is.
They convinced me to pay a ground rent invoice over the phone based on wrong information and refuse to give it back despite me not being liable.
They also drag their heels as much as possible with closing the account and removing my name from the liability, despite my having sold the flat and no longer being legally liable.

Slow and unresponsive customer service
Two weeks ago our solicitors received a written message that the signed deed of variation would be ready "shortly". Then after following this up today we received the automated response:

1. "we will aim to respond to within 15 working days."
and
2. "do not send follow up emails as this will not speed up our response time"

What is the point of customer services if you have such incredibly slow response times and are so rude as to say don't send any follow up emails. These lack of actions are endangering the sale of my property.

Why would any company in the 21st century insist on ground rent payment by only cheque or over the phone card payment?

E&M seem not to have heard about Standing Orders or Direct Debits, both of which would ensure "on time" payment.

Seems fair to implement these.

I rang to speak to an advisor at Estates and Management asking for help and because it didn't meet her criteria she cut me off. Looking at the reviews this company has a extremely poor customer service record and need to be called out

Act on behalf of the freeholder who insists we use firstport even though they are useless. Firstport never respond and E&M just not interested. Result is that leaseholders live in a building which is uncared for and with antisocial behaviour as some leaseholders have let properties to council to use as temp accommodation even though it’s a breach of the lease

After requesting a 60 year lease extension with E&M & payment of non-returnable £145 deposit, I entered into an agreement with them of 8 weeks for completion, cost around £10,000. (their terms).
After about 7 weeks they had not progressed the matter & they wanted to extend the term about another 5 weeks, thus breaking the agreement.
I am unable to trust this firm to deal with this matter

No customer service, they do not answer emails. They make it very difficult to contact them.

effectively a cartel where they charge extortion fees on lease hold flats, the fees do not match up with the service offered, total scam I would never deal with an organisation like this at all.

Criminals. Avoid at all costs. They target pensioners and illegally steal their money. Unfortunately the British government allows companies like this to exist despite clear evidence of their illegal and hateful behaviours against our elderly, defenceless population.

THOUGHT THIS COMPANY WAS CONSIDERATE WHEN DEALING WITH THE ESTATE OF MY LATE MOTHER, THEY DID NOT DEMAND PAYMENT FOR HALF YEARLY RENT, WHEN GOING THROUGH PROBATE, UNLIKE FIRST PORT. AFTER SLAE OF MY LATE MOTHERS FLAT, I HAD BILL FROM MY SOLICITOR STATING THAT ALL MONIES HAD BEEN PAID INCLUDING TRANSFER FEE TO E&M. BUT TO MY SHOCK, I RECEIVED A LETTER DEMANDING PAYMENT OF TRANSFER FEE FROM E&M PLUS FINES IF NOT PAID, AS IT TURNED OUT, THE BUYERS SOLICITOR HAD NOT PAID THE FEE AND HAVE NOT HEARD BACK FROM E&M ABOUT THE ISSUE.

I have got be honest reading the previous reviews it does not fill you with any confidence but my first and recent dealings with E&M via the portal have been very very easy and efficient. The admin charges are what they are it’s a business at the end of the day. They responded within 4 working days of my enquiry, personally I can not fault them. NR

I would give zero stars if I could. This is a dreadful unprofessional company. They don’t speak in person, you have to mail. The office hours are up to 2pm daily. Obviously stitching everybody up money wise, means they can do less hours. You get a £10 discount if you pay your invoice by the due date. But, you have to use the automated system which takes the full amount. Seriously why state on the invoice you will get a discount if you pay by a certain day. Rubbish. DO NOT SIGN UP with this company. I had no choice they took over the ground rent. At one time I did speak to a lady but I use the term lady loosely, she was vile and arrogant. I asked for my overpayment back to be told no, it would come off next years bill. How many people do they do this to ? Stay away folks. You have been warned. The good reviews have most probably been entered by friends and family

I received a letter from a legal firm saying they were seeking monies owed to E&M Ltd, which was the first surprise because I’d never heard of them! My contract was with Freehold Managers PLC, but upon investigation they have the same director and the websites look the same, but for some reason they are separate companies. I expect it’s a tax thing which unfortunately is common in the UK.

I couldn’t contact the company directly as my account had been locked, and when I called them they had nothing to say. So I had to deal directly with the legal firm who initially were not very helpful. However when I was able to point out that it was E&M in error, and forward emails and contracts to them, they became more amenable. Also I made it clear I was not going to accept this sort of unprofessional and intimidating behaviour and I was prepared to engage my own legal team in response.

So in my case the ‘charges were dropped’, but only because I had the time and support to fight them. So many people are having to deal with this terrible company and I don’t even know how they get away with it. Tbh I couldn’t even tell you what they do regarding my property! Stay away from E&M or FMPLC if you possibly can!

I should have trusted my instincts from the beginning. Everything seemed fine until it was time to make a withdrawal. That was when the delays started. First, they told me there was an issue with verification, then they claimed I needed to pay additional fees to release my funds. After complying with every request, I still received nothing. In total, I lost over $380,000 before I realized it was all a scam.
It was a terrible experience, but I eventually managed to recover my money with the help of the name of the company that appeared in my profile picture. If you are thinking about dealing with them, be careful. It is not worth the risk.

If I could give zero star I would!

This company has a terrible reputation & unfortunately it’s justified by the lack of communication & high charges.

I’ve tried a handful of times to contact Dabeer Ahmed about the management of a site & despite a handful of emails sent by myself I’ve had no response whatsoever from him or anyone else regarding my queries despite owning a property in the development.

They are the worst company I’ve ever tried to deal with

Can't wait to take £2000 a year off you, but when you want to call about car parking tickets being issued on your car in your allocated space they won't speak to you. You must email, yes I emailed two days ago and no one has bothered to reply.

Crap company unfortunately unavoidable. Let's hope the government make suitable changes to stop these lease holder companies ripping people off.