Estates & Management Ltd Reviews 

What went wrong this time is what goes wrong every time with this useless company. I simply want to pay the bill for my ground rent online - a facility the company offers - only to find it impossible to log into my account. I cannot telephone the payment as I am deaf and do not see why, as I am also disabled, I should go to the bother of sending a cheque in the post. That's archaic in any event. I have emailed their so-called helpline service but only silence results. Who are these people? Do they have absolutely any idea about how to run a business? NB: I very much doubt my complaint here and all the others I have read will have any effect at all. Quite appalling.

So pleased to have sold my leasehold flat...to be rid of E&M.
A licence to print money and abuse home owners.
The costs throughout my tenure were awful.
The Government should stop this rip off.

I would give zero stars if I could. Just a company in the business of ripping off home owners and making up charges for information they already have.

I was looking at my property records a few weeks ago and I found letters that reminded me of my experience with Estates and Management. About 25 years ago I bought the remaining 890 years of a 999 year lease of a flat in Huddersfield. The freeholder was E&M. On one occasion, only a few years later, I forgot to pay the annual ground rent (just under £20) on time. E&M tried to charge me a £70 administration fee for this minor oversight. I thought that was excessive. The only contract between me and the freeholder was the original lease agreement, and this made no mention of an administration fee for anything. I pointed this out to E&M, who replied stating they were unable to waive the administration fee. I paid the ground rent (a few weeks later than I should have done), but I told them that I was not going to pay the administration fee. I heard nothing more. I suspect that E&M know that there is no legal basis for a lot of their fees, which means that they know that they can’t take legal action to make leaseholders pay these fees. Please don’t take this as legal advice, I am not a solicitor, but it may be a useful bit of real life E&M experience to mull over.

I have just tried to pay my £50 ground rent but E&M’s system will only allow me to make a payment of £230 which includes £180 for not informing them about subletting my property. They know and I know my lease does not require me to do this. I have asked them to write back stating that my lease does require me to do so and informed them I will then go to the police to report attempted fraud.

They are in the business of ripping people off. They know it, their tenants know it, everyone knows it. Their fees for extremely basic things (for example requesting consent for a pet for £40) are highway robbery. As others have said, 1 star is too much. They are taking the piss.

Wholly untrustworthy and dishonest. A revolting outfit who will endeavour to thieve you of every penny they can if afforded half a chance. AVOID AT ALL COSTS

My many recent requests through E&M to my Freeholder Fairhold Homes Ltd to replace FirstPort as its property managers have received no response for months while FP continue to fail in providing
1. Transparency of communication channels
2.compliance with Complaints procedures – substantive responses required within 20 days
3. Financial accounting – audited service charge accounts within six months of year‑end
4. Administrative records – proper keeping and accessibility
5. Notice of management meetings – minimum two weeks’ notice with agenda and documentation
6. Provision of trained staff – with respect for vulnerable elderly homeowners
7. Statutory processing of Section 20 Notices
8. Safeguarding lessees – protection from abuse by staff or Residents, including defacing or removing internal communications on designated residents notice boards which is CRIMINAL DAMAGE to property under 1971 Act
9 improper communications by FP to Lessees re illegality of age restrictions in Lease and their ability to change Lease while at same time
10 redefining our Retirement block as sheltered accommodation when there is no care at all let alone any enhanced 24/7 care to justify the cost of installing an unnecessary LD1 smoke alarm system not required in latest FRA
i have no confidence that my communications ever reach Freeholder through E&M who do not themselves respond to my emails

Heaven forbid if you ever want to rent out your flat.

Here are E-M’s Obscene ‘Consent’ charges.

1. Transfer Fee: £139.22 (pa)
2. Online Registration Fee: £125.00 - or paper application £190.00. Repeated for every new Tenant.
3. Contingency Fee: One month’s Rent.

Absolute’Rip Off’.

Unfortunately zero isn’t an option here.
This is probably the biggest lot of bullies I have ever come across. Nasty evil people. They have taken all my mother in laws inheritance and still want more even though she has been dead for over two years.
Her retirement property seems to be impossible to sell and even though we’ve dropped the price by £40000 no one is interested. I should imagine most of them want to stay clear of this company with all their terrible reviews.
E and M have totally ruined our lives. They are constantly bullying my husband ( executor of the will) for more money.
Giving it to them when the property sells is apparently not good enough!
He is now undergoing medical treatment for poor mental health and on anti depressants.
Shame on you E and M. How you sleep at night I have no idea.
Stay well away people.

I keep getting reminders to pay when I have already paid. Very annoying

Risking peoples lives for the sake of profit

They only get one star because you can't write a review with no stars. Diabolical lack of response to emails, difficult to contact by phone "please call when our switchboard is open" but no indication when that is. And all I want to do is pay them some money!!

Unfortunatey, I was unable to give a ' 0 ' star on this company, E&M Estates & Management But I would advise anyone dealing with them to look at the reviews. All the negatives are listed! Someone suggested to join him in a protest, I would gladly! I can't fight on my own! I am 87, very stressed and caring for an elderly with Alzheimer,

I have been without water in my property for four months. Initially, HES informed me that the issue was internal and advised me to address it myself. As a result, I arranged for several plumbers to inspect the property for leaks, even dismantling parts of the kitchen and bathroom. It became clear that there were no leaks within the apartment.
I contacted HES again, and eventually, they sent someone competent who identified that the leak was outside the property and confirmed that HES needed to resolve it.
Four months have now passed, and nothing has been done

House sale fell through because E&M took 6 weeks to reply to an enquiry my solicitor sent, a response to which was required for the transaction to proceed.

Terrible company

The most unprofessional, unhelpful company I have ever dealt with. Called for information regarding a management pack which was needed for the sale of my property. This has been chased for 2 months and no luck. I have been hung up on 3 times in the space of 15 minutes by their ‘advisors’. If you can avoid dealing with this company, please do.

Does anybody fancy joining me on a protest demonstration outside their offices but on the main road bit so it's public? I've got plenty of time on my hands and I think it will make me feel better about being ignored. They simply have not responded to an issue I raised early June 2025 about an easement dispute. All I've got back are automated email replies and no replies actually responding to the issue. They didn't even send me a copy of their complaints procedure when I asked for it. I'm being serious about the public demonstration too. Will check into this website again every week to see if there are any replies to this. C O' Boy

This the worst company to deal with I'm constantly sent bills which I dispute I've emailed them many times never had a reply tried to phone them only get automated reply saying line is currently out of order and to use there website which can't answer my questions.
Rubbish firm.