Online ordering is a breeze - don't change anything. Next day delivery is brilliant and can order up to early afternoon for the next day - always a plus! Ordered online but needed confirmation that... Toon meer
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Lees wat reviewers zeggen
Can't fault Element Shop's customer service. Dean was amazingly helpful. He answered all my questions patiently. Our floorplans changed four times so he had to redraw the pipe plan each time whic... Toon meer
Amazingly good shopping experience. Found this company in a random google search for a Neohub 3 (wireless control) for my underfloor heating system. I ordered it at 4.30pm on Friday & it arrived a... Toon meer
I was able to get through on the phone starightaway about a query on an order I wanted to place and the sales person who answered was efficient and helpful. Good service online and on the phone. Pro... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ElementShop specialises in the supply and design of underfloor heating systems.
Contactgegevens
Verenigd Koninkrijk
- elementshop.co.uk
4,7
Uitstekend
255 reviews
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Great company to work with👍
25 juni 2025
Review zonder uitnodiging
Had what I was looking for website easy…
Had what I was looking for website easy to use .
14 juni 2025
Review zonder uitnodiging
Cool Equipment
Cool Equipment, Great Prices, professional customer support.
31 mei 2025
Review zonder uitnodiging
So far so very good
Easy to use website and ordering system. Free next day delivery.
20 mei 2025
Review zonder uitnodiging
helpful sales team
helpful sales team, orders next day advised. reasonable delivery charge for item purchased.
14 mei 2025
Review zonder uitnodiging
Very good service .not delay and good…
Very good service .not delay and good packaging.
13 mei 2025
Review zonder uitnodiging
Poor customer service
Poor customer service. We placed an order close to £500 on Thursday. Website offered next day delivery. Here we are at the end of Friday and we don't have the order (it's being stuck along the way allegedly, but we don't know for sure). Seller wants me to pay extra go get it on the following day (Saturday) as they don't see this as their responsibility.
Dear seller: that's not a good business model to blackmail your customers for an extra payment for a delivery you failed to make...
9 mei 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you for your feedback, and we’re sorry to hear about your frustration with the delivery delay.
We understand how important timely delivery is, especially with a substantial order like yours. As mentioned, your order was dispatched promptly from our end on Thursday, and the tracking information—provided to you via email—confirms this. Unfortunately, the delay occurred after dispatch, due to the parcel being held at the local Parcelforce depot. We rely on third-party couriers for delivery, and whilst we do our best to ensure everything runs smoothly, occasional delays can occur that are beyond our control.
Regarding Saturday delivery, Parcelforce charges a premium for this service, and as such, this cost is passed on directly by them. We never charge additional fees carelessly and certainly not as a means of "blackmail," as suggested.
We do appreciate your order and totally understand how frustrating this must be.
We will be following up with the courier and will keep pushing for better service for our customers.
Antwoord van Elementshop
Thank you very much for your 5 star review of our service, we appreciate you taking the time to leave us such great feedback.
Customer service rubbish
Good point
Fast delivery
Bad point
Ordered 4 tubes of titan epoxy paving grout
One tube the lid was broken on delivery.
After using three tubes the fourth would not mix up properly. Rang on Saturday to number on web site. They said that she couldn’t help but would get someone to phone us back on Monday. She took my husbands name and phone number.
Monday came with no phone call off them as they had promised, so we rang element shop and talked to the manager of customer services . She said there was no record of us phoning on Saturday. I said I could screen shoot our phone log to prove we phoned but she was not interested She said she needed a video of us mixing the product. I explained I can not turn back time to do this as it was now Monday. She basically didn’t believe me and said she needed evidence that the product was faulty. We had thrown the tubes in the skip and I said I could take it out of skip and take photos of the defected product they supplied us. She said that they would then contact there supplier and that this is the processed. The customer service manager attitude was very rude disrespectful and dismissive. Very disappointing experience with this company and would not recommend them.
12 mei 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you for your feedback. We’re pleased your order arrived quickly, but we’re sorry to hear about the issue with one of the tubs and your experience contacting us.
The call you made on Saturday was handled by our out-of-hours team, who aren’t able to assist directly but do pass messages to our in-office staff. We’re sorry if this wasn’t clearly communicated at the time.
As explained, we do require evidence -such as photos or videos- of any product faults to investigate with the manufacturer. This is part of our standard process and ensures issues are handled fairly. Without this, we’re unable to proceed with a replacement or refund.
We understand this may be frustrating and appreciate your understanding of the process we must follow.
Excellent service very prompt delivery…
Excellent service very prompt delivery and good product x
6 april 2025
Review zonder uitnodiging
Antwoord van Elementshop
It’s great to hear such positive comments! We’re so grateful for your support and are happy to know you’re pleased with both the product and our service.
Excellent Service
Website easy to use.
Competitive pricing
fast delivery
8 april 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thanks for the 5-star review. The team at Element Shop is thrilled you’re happy with your recent purchase.
Great quick service…
Great quick service…
Had issue which was quickly sorted out…
8 april 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Element Shop.
Excellent total price - product and delivery
Excellent price, reasonable delivery charge and timescale. Had used them before.
6 april 2025
Review zonder uitnodiging
Antwoord van Elementshop
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Element Shop.
Easy and excellent
My fifth transaction with Element Shop. Since locating this business, they make it easy to find what you want and the delivery options are excellent, thanks.
5 april 2025
Review zonder uitnodiging
Antwoord van Elementshop
It’s great to receive such positive feedback. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations.
Good website with easy payment
I have only placed the order so far but the website was good and ordering easy. My part is due tomorrow delivered for free, what's not to like.
3 april 2025
Review zonder uitnodiging
Antwoord van Elementshop
Fantastic to hear, thank you very much for the really great review.
Great customer service and brilliant…
Great customer service and brilliant products!!
27 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Quick & efficient customer service from…
Quick & efficient customer service from William & the Team....thank you for all your help!
27 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Good stock range and competitive prices…
Good stock range and competitive prices when ordering a 2 channel timer and underfloor heating wiring centre. Both in stock and to be delivered next day. Site good to use.
17 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
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