Online ordering is a breeze - don't change anything. Next day delivery is brilliant and can order up to early afternoon for the next day - always a plus! Ordered online but needed confirmation that... Toon meer
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Lees wat reviewers zeggen
Can't fault Element Shop's customer service. Dean was amazingly helpful. He answered all my questions patiently. Our floorplans changed four times so he had to redraw the pipe plan each time whic... Toon meer
Amazingly good shopping experience. Found this company in a random google search for a Neohub 3 (wireless control) for my underfloor heating system. I ordered it at 4.30pm on Friday & it arrived a... Toon meer
I was able to get through on the phone starightaway about a query on an order I wanted to place and the sales person who answered was efficient and helpful. Good service online and on the phone. Pro... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ElementShop specialises in the supply and design of underfloor heating systems.
Contactgegevens
Verenigd Koninkrijk
- elementshop.co.uk
4,7
Uitstekend
255 reviews
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Good website easy to locate desired…
Good website easy to locate desired product and purchasing made easy
Joy to use Found my product and sorted in less then 3 minutes
17 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Antwoord van Elementshop
Thank you for the 5 star rating.
Inverness is mainland UK
There is no justification for charging more than £20 on a £50 purchase for delivery to Inverness.
I had to have the item delivered to family in Glasgow to qualify for free shipping, despite Royal Mail charges being the same for Glasgow and Inverness.
14 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you for taking the time to leave a review.
We appreciate your comments on the delivery charge. Your feedback helps us to improve service for everyone.
Excellent and prompt service
Excellent and prompt service - clearly a very efficient operation. Item arrived the next day by Parcelforce.
12 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Whats not to like.
12 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for taking the time to leave us a rating.
amazing customer service
Keeping the best price aside, the customer service is amazing. I mistakenly refused delivery but they were available on the phone to sort it out asap for the next day when i needed it
Thank you very much guys, Keep it up
7 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Great service
3 maart 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you for your positive feedback. We appreciate your business with us.
A quick and simple process with this…
A quick and simple process with this order
28 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you for your positive comments about our service.
Great competitive price and fast free…
Great competitive price and fast free delivery.
20 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Fantastic to hear, thank you very much for the really great review.
The best order template I have…
The best order template I have experienced… efficient, painless and a -pleasure to use
18 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for this review. We really appreciate you being a customer.
Very poor
Very poor. Ordered specifically from this shop because it advertised next day delivery. Merchant sent out the product as expected so this was fine, was due the next day. Expected delivery day was Tuesday, checked the tracking on the Thursday and still hadn’t arrived. Rang customer service and they told me they would get in contact with the courier.
Customer service rang me back after they’d spoke to the courier and told me courier had said the item was both damaged and lost. Was then told this is usually what they say, but it’s not always the case (?).
She then told me that I would need to wait for the courier to find the item before they could do anything. I then asked for a refund because I can’t really wait around an unspecified amount of time for the courier to locate the parcel. The person told me I’d then need to wait for the courier service to return the item to them before they can initiate the refund. Also said they’d email me to confirm that I’d asked for a refund and I still haven’t received the email.
Extremely poor customer service. Wouldn’t recommend.
Order #608908
All this for a £13.33 5kg bag of grout 👍
13 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
We're sorry to hear the item you ordered was damaged by our couriers. All of our products are checked prior to leaving our Warehouse.
Please accept our apologies for the inconvenience. If there are any issues with the product, please contact us on ‘01473 276686’ or ‘sales@heatershop.co.uk’.
Simple to use & i love the next day…
Simple to use & i love the next day delivery.
12 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing element Shop.
Easy ordering
Easy ordering - clear pricing with or without VAT.
Clear description of goods.
Remains to see about delivery.
11 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Speedy delivery
they were very obliging and sent it out super fast...thanks so much really appreciated
6 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Quick and easy
5 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for taking the time to leave us a 5-star review.
Great Service from Customer Support
Great Service from Customer Support, and the advice given to me to identify which Controller I could use
4 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at element Shop.
The pleasure was all mine!
To actually speak to someone who understood the issue, could resolve it in a way that was a pleasure is a rare occurrence these days. Well done Edisson House !
4 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
VERY easy!
VERY easy!! VERY fast! These guys make it easy for installers who are short on time but long on demands of their customers. They wont let you down.
4 februari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Easy to order
Easy to order, items delivered quickly matching website description
23 januari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for your positive rating for your recent purchase from element Shop.
Great Products and great service
22 januari 2025
Review zonder uitnodiging
Antwoord van Elementshop
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to element Shop.
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