Tyre didn't turn up at the fitter. Called etyres on their so called 'customer service' line and nobody answered. Tried to cancel on their 0800 'cancellation line' and it was answered by an AI Bot th... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have recently bought 4 Goodyear Vector all season tyres from etyres. They are a very well priced company and purchase was simple, fitting at a local tyre fitters was straighforward with a good job d... Toon meer
Adrian was amazing from the very first point of contact. We were expecting to have to wait until Saturday, which was going to seriously affect work for us, but Adrian called on Friday morning an... Toon meer
Bedrijf heeft geantwoord
Mobile fitting by Rugby-based TYRE DONUT UK LTD Good selection of well-priced tyres for an uncommon size. Friendly fitter arrived promptly, friendly and efficient. I'm a returning customer of eTyres,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
etyres have taken the headache out of buying new tyres. We are online stockists of brand new tyres, from leading premium and budget brands, committed to providing the same 5 star service that we have become renowned for. With our range of delivery & fitting options, it is easier than ever to get new tyres. Choose to have them delivered straight to your door with our home delivery option. Otherwise, search for a local garage or mobile fitter to do all the hard work for you. What’s more, with our online tyre search, it’s simple to find the right tyres to suit your requirements and budget.
Contactgegevens
1 Kingfisher Court, TS18 3EX, Stockton on Tees, Verenigd Koninkrijk
- 0808 164 9151
- customerservice@etyres.co.uk
- etyres.co.uk
3,7
Gemiddeld
25K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New Tyre
Ordered on the website. Found a local fitter and booked an appointment. All worked fine.
23 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your positive review. We’re delighted that ordering online, choosing a local fitter and booking your appointment all worked smoothly. We really appreciate your support of eTyres.
£500 paid and no tyres, after 4 days told out of stock
Purchased 2 tyres for £500 for delivery and fitting on Saturday 29th August, turned up at garage and they had not received the tyres.
Rang etyres and got AI, it confirmed order but nothing else, couldn't speak to human because Saturday and as bank holiday didn't get to speak to anyone until Tuesday.
When spoke to a human they told me the tyres were out of stock, this after taking my money and confirming a fitting slot, I needed my tyres done on the Saturday and because they were not done i had to change my plans.
If I had not rang etyres how long would it have taken for them to notify me that the tyres were out of stock, probably never as they had my money and they would have just left it until the tyres had come in to stock.
This really is crap service, how a company can take an order, take full payment, book a fitting slot without confirming that they have the tyres.
As they purchase the tyres from a different supplier and as they can't confirm stock levels then my money should be held as a deposit only to be taken once stock has been confirmed....
Will never use again...
29 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
We’re very sorry that your order was unavailable after payment had been taken and a fitting appointment arranged. We understand how frustrating this must have been, particularly after travelling to the garage and having to change your plans. Please contact eTyres customer services with your order details so we can review what happened and work hard to put things right.
Ordering was simple
Ordering was simple, only problem I had was the garage selected had home fitting as an option, which I chose, but that wasn’t the case. I spoke to the garage and arranged for my car to go in for the repair.
Garage were excellent.
20 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your review and for highlighting that ordering was simple. We’re pleased the garage provided an excellent service, although we’re sorry for the inconvenience caused by the home-fitting option not being available. We appreciate your feedback and will use it to help improve the booking experience.
So easy to use to choose
So easy to use to choose, book and pay for tyres.
27 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your lovely feedback. We’re delighted to hear you found choosing, booking and paying for your tyres so easy. We really appreciate your support of eTyres.
Great service
From beginning to end, ordering to fitting all went smoothly and well.
27 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your kind review. We’re delighted everything went smoothly from ordering through to fitting, and we truly appreciate you choosing eTyres.
Waring Tyres were easy to contact by phone and efficient
Waring Tyres were easy to contact on the phone accomodated my request for a change to the fitting date from the one I had put into the eTyres order.
The site is on the edge of Redditch with no eateries within walking distance, but the job was completed so quickly it was not a problem.
26 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your lovely review. We’re delighted that Waring Tyres were easy to contact, accommodated your preferred fitting date and completed the work so efficiently. We really appreciate your feedback and your support for eTyres.
On time and done within 30 mins
On time and done within 30 mins. Friendly team too
23 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your kind words! We're delighted to hear our team was friendly and completed the service promptly. We appreciate your support and look forward to assisting you again with eTyres.
Out of town location great for avoiding…
Out of town location great for avoiding busy roads. Very efficent fitter.
21 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your positive feedback! We're glad our out-of-town location helped you avoid busy roads and that our fitter provided efficient service. We appreciate your trust in eTyres and hope to serve you again soon.
Motorhome tyres
As I couldn't book a specific time slot, so I arrived early and waited. They were very busy but got started within 30 minutes and fitted 4 tyres in 45 minutes. The forecourt was crowded and my 7.4m motorhome only just fitted on.
21 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your patience and understanding during a busy time. We're glad we could fit your motorhome tyres promptly and appreciate your feedback.
Job well done
Friendly efficient staff competed 4 wheel alignment without any fuss
18 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your kind words. We're pleased our team could provide efficient and friendly service for your wheel alignment.
Etyres kept me informed when the tyres…
Etyres kept me informed when the tyres were in stock via email. Happy with the tyres and the fitter was excellent.
Highly recommend this company.
22 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
We appreciate your recommendation and are delighted to hear you were kept well informed and satisfied with our fitter's work. Thank you for choosing eTyres.
Paid nearly £400 and no tyres received
Ordered tyres and made appointment. Garage said tyres had not arrived and no record of tyres arriving . Called helpline and they said would return call or email. No email or call was received. No further communication and now will need to take action to recover close to £400. I have additionally wasted a significant amount of time and will need to reorder from another company.
20 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
We are very sorry to hear about your experience and the inconvenience caused by the missing tyres and lack of communication. This does not meet the standards we strive for at eTyres. Please contact our customer services team with your order details so we can investigate and do our best to resolve this issue for you.
Great service no hassle
I bought my tyres online, chose the garage I wanted them to use to fit my tyres, booked the date and time on line then visited the garage on the date and time and had them fitted. No hassle just great service from E-tyres and the garages that use them
6 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your kind words and for choosing eTyres. We're delighted to hear you had a hassle-free experience with our service and the garages we work with. We appreciate your support and look forward to assisting you again in the future.
Competitive price but not great at…
Competitive price but not great at notifying accurately when tyres will be delivered plus confirmation of order by email.
18 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your feedback and for choosing eTyres. We appreciate your comments about our pricing and apologize for any inconvenience caused by the delivery notifications and order confirmation. We are constantly working to improve our communication and service. Please feel free to contact us if you need any further assistance.
Awful
UPDATE: the response to my review is to contact customer services, which i had done on multiple occasions even raised a formal complaint over a month ago and had no response… says it all!!! BTW you will get a refund eventually… but be prepared to wait a month.
Ordered tyres, booked for the Monday, the selected garage knew nothing about the order only to find out Etyres couldn’t fulfill order as they were out of stock. Only found out when I called them and after silence on the phone throughout the call. Now to wait 6 days for refund. Would never use them again. I’ll stick with black circles.
17 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
We’re very sorry to hear about your disappointing experience with eTyres. We understand how frustrating it must have been to have your order canceled and to face delays in refund processing, especially with insufficient communication. Please contact our customer services team with your order details so we can assist you further and work to resolve any outstanding issues.
Awful all round
Took my money gave me an appointment day before my mot and then cancelled a day later!! Leaving me in the lurch & 4 days later still not got my refund.
Complaint department didn't care
Awful all round if i could give zero stars i would
14 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
We're very sorry to hear about your appointment being cancelled and the delay in receiving your refund. This is certainly not the experience we want for our customers. Please contact our customer service team with your order details so we can assist you further and work to resolve this as quickly as possible.
Decent tyres at a good price
Arrived at my agreed timeslot and, after checking that my e-tyres had arrived, the two fitters got me straight in. Both front tyres were replaced in no time.
4 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your positive feedback! We're delighted to hear that your tyres were replaced efficiently and on time. We appreciate you choosing eTyres and look forward to helping you again in the future.
New tyres fitted by skilled…
New tyres fitted by skilled professionals. Great attention to detail. Highly recommend
11 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you so much for your wonderful feedback! We're delighted to hear that our team provided skilled and attentive service. Your recommendation means a lot to us at eTyres.
Delivery one day too late for fitting appointment
Tyres were delivered one day late to the fitter. This pushed the appointment out by a day.
Fortunately the fitter rang me to tell me this 20 minutes before the appointment, so I didn't have a wasted trip.
This is my first experience with eTyres. In the past I've used BlackCircle (twice) and Asda (3 times) and never had any issue where late delivery overshoots the fitting appointment.
11 augustus 2026
Review zonder uitnodiging
Antwoord van etyres
We're very sorry to hear about the delivery issue and the inconvenience caused with your fitting appointment. We understand how frustrating this must be, especially with your MOT coming up soon. Please contact our customer services team with your order details so we can investigate further and work to resolve this for you promptly.
Brilliant way to buy tyres & get them fitted.
This is a brilliant way to sort out tyre problems!, weather your at home, work, or even using a local tyre fitter booking a date & time to fit your schedule.
I would recommend this service to anyone!!.
21 juli 2026
Review zonder uitnodiging
Antwoord van etyres
Thank you for your wonderful feedback! We're delighted to hear our flexible booking options made sorting your tyre needs easy and convenient. We appreciate your recommendation and look forward to helping you again in the future.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.