Easy to order and value for money compared to other sellers. I ordered a maxi crate of oak logs and it was confirmed straight away by email. The delivery driver (salvatori hauliers) was first class 👌... Toon meer
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Lees wat reviewers zeggen
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Toon meer
Bedrijf heeft geantwoord
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Toon meer
Bedrijf heeft geantwoord
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contactgegevens
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Verenigd Koninkrijk
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
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2K reviews
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Not so good this time!
Easy to order via the website, reasonably prompt communications and delivery from the pallet courier, just a few days.
I purchased "B grade" crates of logs, as I had previously bought them before, but this time the wood was not really what you could describe as logs. It was very small sections of split log wood, more like larges kindling wood or wood sized for pizza ovens rather than proper size fire logs, so this was very disappointing. The previous "B grade" crates I bought last year were indeed properly sized logs, but just a little rough in appearance. I was expecting the same again, but no. I would describe these latest supposed "b grade" crates delivered as "C grade" or "D grade", pretty dreadful really, but they are wood and will burn...Just not for long or efficiently! I probably wouldn't risk buying their "B grade" crates again after this experience.
31 mei 2026
Antwoord van Firewood.co.uk
Dear Julian,
Thank you for taking the time to share your feedback and for your previous custom. We're pleased to hear that you found the ordering process straightforward and that the delivery and communication from the courier were prompt.
We're sorry to learn, however, that the latest B-Grade crates did not meet your expectations. We appreciate that your previous experience with this product had been much more positive, with logs that were closer to our standard sizes, albeit with cosmetic imperfections. Receiving predominantly smaller pieces more akin to kindling or pizza oven wood was understandably disappointing, especially when you had based your purchase on your previous experience.
As outlined on our website, B-Grade products are sold on an "as is" basis and may contain logs that are smaller or larger than our usual specifications. These crates have failed our normal quality control standards due to factors such as size variation, moisture, mould, or appearance and are therefore offered at a discounted price.
That said, we understand that there can be considerable variation between batches, and we're sorry that this particular delivery fell short of what you had come to expect from previous B-Grade purchases. We appreciate your honest feedback and will ensure your comments are shared with the relevant team.
Kind regards,
KM
Delivered on time and to the right…
Delivered on time and to the right place - no hassle - except I had to ring company since tracking did not work.
31 mei 2026
Antwoord van Firewood.co.uk
Dear Jeff,
Thank you for your feedback. We're pleased to hear that your order was delivered on time and to the right place, making the overall process hassle-free.
We're sorry, however, that the tracking information did not work as expected and that you had to contact us for an update. We appreciate you bringing this to our attention, and your comments regarding the tracking service will be shared with the relevant team for review.
Thank you again for taking the time to share your experience.
Kind regards,
KM
Quick dalivery inpressed with size if…
Quick dalivery inpressed with size if crate well worth the money
21 mei 2026
Antwoord van Firewood.co.uk
Dear Anita,
Thank you for your feedback. We’re delighted to hear that you were impressed with the size of the crate and felt it offered great value for money.
It’s also great to know that the delivery was quick and efficient. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Firewood delivery from supplier
Easy to use website, well priced in the marketplace, arrived in good time, drivers helpfully unloaded right to my front door, made life easier for me to move goods to my log store
10 mei 2026
Antwoord van Firewood.co.uk
Dear Ralph,
Thank you for your feedback. We’re delighted to hear that you found the website easy to use, the pricing competitive, and the delivery prompt and helpful.
It’s also wonderful to know that the driver was able to unload the order right to your front door and make things easier for you when moving the goods to your log store.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Antwoord van Firewood.co.uk
Dear George,
Thank you for your feedback. We’re delighted to hear that you received such helpful, friendly, and caring service from the delivery team.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Fair prices
Fair prices, an easy transaction, and great delivery to where I needed it. Well done (and to the delivery driver !!)
17 mei 2026
Antwoord van Firewood.co.uk
Dear Chris,
Thank you for your feedback. We’re delighted to hear that you found the pricing fair, the ordering process easy, and the delivery service helpful and efficient.
It’s also wonderful to know that the delivery driver ensured the order was placed exactly where you needed it. We’ll be sure to pass your kind comments on.
Thank you for taking the time to share your experience and for your support.
Kind regards,
KM
Antwoord van Firewood.co.uk
Dear Jon,
Thank you for your feedback. We’re delighted to hear that you were pleased with the efficient service and the quality of the product provided.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Quality
From ordering to delivery all went smoothly as always. Defo recommend.
Good quality wood and service.
17 mei 2026
Antwoord van Firewood.co.uk
Dear Keith,
Thank you for your feedback. We’re delighted to hear that everything went smoothly from ordering through to delivery, as always.
It’s also great to know that you’re pleased with both the quality of the wood and the service provided. We really appreciate your recommendation and continued support.
Kind regards,
KM
Antwoord van Firewood.co.uk
Dear Elaine,
Thank you for your feedback. We’re delighted to hear that you received friendly service and that the delivery driver was so helpful.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Kind regards,
KM
good service made contact and delivered…
good service made contact and delivered as planned
13 mei 2026
Antwoord van Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re pleased to hear that the service went smoothly, with good communication and delivery completed as planned.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Quality at a fair price
12 mei 2026
Antwoord van Firewood.co.uk
Dear Steve,
Thank you for your feedback. We’re delighted to hear that you were pleased with the quality of the product and felt it offered good value for money.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
We have used Firewood for the last few…
We have used Firewood for the last few years, mainly because of the quality of the wood but also because of the first class service given. Both of which have been applied to our recent purchase.
The down side to this purchase lays with the logistics company that undertook responsibly for delivery of the wood.
Originally delivery was given as Tuesday but after many conversations and false promises, delivery happened at 3.45pm on Wednesday.
Brilliant product and quality product and customer care totally let down buy a delivery company.
8 mei 2026
Antwoord van Firewood.co.uk
Dear Derek,
Thank you for your continued support over the past few years and for taking the time to share your feedback. We’re delighted to hear that you continue to be pleased with both the quality of the wood and the customer service provided.
We’re very sorry, however, to hear that the delivery experience did not meet expectations on this occasion. We understand how frustrating the delays, repeated conversations, and conflicting updates from the logistics company must have been.
While we’re pleased the order was ultimately delivered, we appreciate your comments regarding the impact this had on your overall experience. Your feedback will be shared with the relevant delivery partners for review, as this is not the standard of service we aim to provide.
Kind regards,
KM
Lights well, burns hot
Arrived on time , the crate was packed really well and although this is for next winter last years ash burnt really hot and well
25 april 2026
Antwoord van Firewood.co.uk
Dear Gary,
Thank you for your feedback. We’re delighted to hear that your order arrived on time and that the crate was packed well and securely.
It’s also great to know that you were pleased with the quality of last year’s ash logs and how well they burned. We hope this year’s order will be just as enjoyable when winter arrives.
Kind regards,
KM
Delivery on time by an amiable man
Delivery on time by an amiable man. Wood quality first class!
1 mei 2026
Antwoord van Firewood.co.uk
Dear Vivien,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was friendly and helpful.
It’s also wonderful to know that you’re pleased with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Ready good service ordered on the…
Ready good service ordered on the telephone arrived?Four days later
23 april 2026
Antwoord van Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that you received good service and that your order arrived promptly just a few days after ordering over the phone.
We really appreciate you taking the time to share your experience and hope to serve you again in the future.
Kind regards,
KM
Very well packed
Very well packed, obviously dry wood I haven’t burnt any yet so only 4out 5 but it looks good
18 april 2026
Antwoord van Firewood.co.uk
Dear Antony,
Thank you for your feedback. We’re pleased to hear that the wood arrived well packed and that it appears to be nice and dry.
We hope it burns just as well as it looks once you get the chance to use it. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Antwoord van Firewood.co.uk
Dear Gavin,
Thank you for your feedback and for your continued support. We’re delighted to hear that you’ve been impressed with your experience and that you’ll be purchasing from us again.
We really appreciate you taking the time to share your comments and look forward to serving you again in the future.
Kind regards,
KM
Good communication
Good communication throughout ordering and delivery. Quality oak logs well packede in delivery pallet
25 april 2026
Antwoord van Firewood.co.uk
Dear Anthony,
Thank you for your feedback. We’re delighted to hear that you were pleased with the communication throughout the ordering and delivery process.
It’s also great to know that you’re happy with the quality of the oak logs and how well they were packed on the pallet. We really appreciate you taking the time to share your experience.
Kind regards,
Km
Antwoord van Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that everything went smoothly from placing your order through to delivery.
It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
The delivery driver was rude
The delivery driver was rude, aggressive and uncooperative . He was extremely reluctant to drive down an access road that is used by bin lorries every week,
17 april 2026
Antwoord van Firewood.co.uk
Dear Bobby,
Thank you for your feedback. We’re very sorry to hear about your experience with the delivery driver.
We understand how concerning it must have been to encounter behaviour that felt rude, aggressive, and uncooperative, particularly when access to your property is normally suitable for larger vehicles. This is not the standard of service we expect from our delivery partners.
Your comments will be raised with the courier as a matter of urgency so this can be investigated further.
Kind regards,
KM
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