Firstcom Europe Reviews 335

Great service from initial quote to install. Charlotte Murphy was so so helpful and communication between us and Firstcom was great. It's so nice to be able to be in contact with a human and not a bot. Callum completed the installation and was very helpful and there was no disruption at all. Callum gave full training on the day of installation too.

Charlie C

fantastic help and guidance from Charlie today.
technical knowledge: fantastic
telephone manner: friendly banter
over all experience: couldn't as for more

Charlie C always answers my queries quickly and I can confidently say the experience was excellent from start to finish. Charlie was professional, approachable, and very knowledgeable, taking the time to clearly explain everything and make sure I understood the options available.
Communication was always prompt and clear, and any questions I had were answered quickly and thoroughly. Charlie made the whole process feel straightforward and stress-free, which really stood out.

We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive

Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes.
Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.

Callam from firstcom visitied our work premises today for a new phone install. He kindly downloaded all the apps we required and very patiently taught us how to use each feature. All in all, everything went smoothly, and we cant thank him enough for all his hard work.

Charlotte and the whole team made the experience very easy and straight forward with great communication all the way through.

We've been with Firstcom for a while already, but just had our lines switched to a cloud system through them. The process from start to finish was smooth, well run and personalised directly for us.

John Y organised for the work to be undertaken and kept us in the loop.

We then had Bethany B who oversaw the provisioning of the cabling and phones for the install and stayed in touch with us throughout (and after the install) to make sure everything was to the expected standard. On top of this, Bethany then organised for further training for our staff to ensure we were all comfortable with the new phones that were installed, which was extremely well received.

We had Stewart come in to give us further training and to sort out a few call-flow issues we had. The training was fantastic and personalised to our business needs. He took the time to train both myself and then separately the receptionist to ensure we were both confident with the new system.

From start to finish, we had a great experience with Firstcom. Highly personalised, professional and value for money. Much better experience than some of the big corporations, where we've sometimes spent over a month waiting for a response to simple queries!

Always helpful & knowledgeable staff.

George and Joe came into the office with a very friendly and professional approach .
Explained the new system well to us .
A credit to your company and can see them both going far .

They have been very helpful in getting the systems set up for us.

Nigel was amazing! Lovely man very knowledgeable and helpful..nothing was too much trouble 😀 talked us though the system thoroughly..smooth changeover ..give our thanks to him

New phones arrived and hand delivered!
All very happy here!

The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics.
Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏

We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them
Once again James was our sales guy who is lovely and always willing to help and assist
Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James
The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy
The move went very smoothly, couldnt have gone better
All in all the company and staff we dealt with were all 5 star
Thanks guys

Charlotte & Ashley have been great with upgrading an existing connection and getting a new one connected for me. Great communications and easy to contact as well as being really helpful.

I would like to say a huge thank you to Carly Windrow at Firstcom Europe for the professional and efficient way she handled the issues I experienced while moving our broadband and phone lines from one office to another.
Carly kept me updated throughout the process and made what could have been a stressful situation much easier to deal with.
I’d also like to mention Will and Joe for all their help with the technical issues we encountered. Their knowledge, patience and support were greatly appreciated, and together the team provided an excellent level of customer service from start to finish.
Thank you again to everyone involved.

Our engineer Derek was great, the service, problem solving and general conversation was really good! I would recommend this service wherever possible- every question I had was answered asap

warren was brilliant and really helpful. He gave us detailed information and step by step guidance throughout the morning.

Very smooth installation process. Luke understood our requirements and set things up in no time. Very helpful and attentive. Thank you very much.