Firstcom Europe Reviews 

Staff and engineer were very helpful

We have had some issues with our network dropping in and out. An engineer Warren was sent out to help diagnose the problem. He was exceptionally thorough, found the issue and fixed it for us. He also helped us with a few different queries that we had regarding the logins and phone system. He was professional, friendly and helpful. Thank you for all your help!

Company kept me very well informed around attendance dates etc. The engineer also made contact to confirm arrival times and was on time.

Completed all tasks, very professional, knowledgeable, clean and tidy. Whilst also being friendly and approachable.

All in all, very satisfied. Would highly recommend.

Lovely guy! very knowledgeable!

Jake was extremely helpful and very pleasant. He showed us how to use the new system and when we had questions he answered throughly. He is credit to your company. Thank you

Exceptional Service! arrived within an hour of the job being logged. Fixed the problem and helped us with some other problems we were experiencing.
Fantastic engineer - thank you!

Friendly and helpful engineers did a great job and made sure everyone was comfortable with the new system

If I was rating the Firstcom engineer's visit I would have given it 5 stars easily! Warren (the engineer) made the switch over of phones and broadband super easy. He was extremely polite, pleasant and patience taking time to explain the new system and dealing with our external IT consultant to ensure everything could be switched over smoothly. What an asset to the company.
I have slightly reduced the score due to how long we have waited for the install and issues with the line installation. There was also a facility missing from the phone services. Nothing major and nothing that would prevent me recommending them - just not a full five stars on this occasion

We signed up our business to Firstcom in order to update our business phone lines. Chris Kirkwood was very helpful from the first visit and has always been available for help since then. Whenever we have had an issue it has been resolved quickly and efficiently. I wouldn't hesitate to recommend them.

Callum (Engineer) attended our company to replace a broadband line. We found him polite, attentive and got the job finished in record time. 🙂 We have only been with FirstComm a couple of months but so far so good.

Elliott Dobie has been and set our new phones up for us today. Thank you for being so patient with us, all looks good so far!

We purchased our phone system from Anthony Fitzpatrick a number of years ago when the company was Telesis. He was excellent then and continued in the same manner over the years. The rest of the team were also faultless. Now we are retiring and closing our business the assistance we have received from Anthony and the team has been great. Thanks to everyone.

The process of changing to the new system was done very well by the First Com Europe engineer, Sam. He was very professional and considerate when working in our office. We appreciate the work done and are very happy with our new phones with the newest technology starlink!

We have worked with Firstcom for several years and always found them to be helpful. We recently upgraded our broadband and worked with Carly Winrow - she kept in touch every step of the way and had a very proactive approach, thank you Carly!

My calls were answered very quickly and in a really friendly manner. Charlie helped to resolve the problem and was really approachable and explained things in simple (non technical) terms to me. He was great, thank you.

As a Firstcom Partner, we highly value the relationship that we have with our account manager; the provisioning and service delivery team; and the first class support team. Each and every member is always quick to respond, enabling us to serve our clients needs quickly and efficiently.

Great Customer service and communication.
We use Firstcom for our phone system and IT support and would highly recommend.

Jake was very helpful, punctual and diagnosed and fixed the problem quickly.

Terrible customer service, no understanding whatsoever, putting profit first.

Charlie was brilliant in sorting out my remote connection, it was challenging but he worked hard and called back when he said he would and we eventually got it to work, thank you!