Firstcom Europe Reviews 

Great Service
Charlie's communication throughout the IT issue was really good and resolved the problem I had in such a short space of time. This will be of great help to me whilst working remotely. Would highly recommend.
Thanks Charlie!

Carly has been supporting us with a big installation at our head office over the last few months. She was a delight to work with and always kept us up to date. The switch over to new line and equipment was seemless with no downtime. Great experience

Warren came out promptly and diagnosed our problem, he talked us through what had happened and explained the fault and how he had rectified it. Good service would recommend

Both Collette and Charlotte were very helpful, always returned calls and emails promptly. Our migration was uneventful which we were very grateful for as we’d been dreading the change over. Everything went without hitch and Charlotte called and emailed to check everything was working ok. Thank you both very much.

Us here at Bate Scaffolding Services Ltd are very happy with our phone software provided by Firstcom, Luke Eden is the engineer they sent to us to set us up with our new phones and he went above and beyond to make sure we we're all set up and had all the help and information we needed, even helped us personally a few weeks later to set up one of our members of staff that works from home, he was very polite and helpful. We would highly recommend this company, thank you.

Prompt, thorough and knowledgeable. Warren explained his findings clearly and what he was able to do to resolve the issues. All now seems to be working ok.

Had our phone system upgraded yesterday by Warren, best thing we can say is we didn't really notice he was here. Minimal disruption on the day and new phones are working a treat.

Warren was quality sorting out our new systems, equipment and network cabinet.

Talked us through everything and how it all worked.

The tidy up job he has done on our network box is unreal and transformed our office. We couldn't be more pleased.

Thanks again Warren, keep it up!!

Warren was great and very understanding of our busy working day by working around us & everything went smoothly.

We had a problem with Microsoft 365 earlier this morning. No staff members could access emails. I sent a message to the service desk and Oliver responded he has been amazing throughout the whole process and got us back up & running. Big thank you to Oliver!

Had a great service from the company. All set up very quickly. Service engineer was very helpful in explaining how to use the phones and Carly Winrow the Provisioning Co-ordinator called to make sure all was working and has also sent us user guides and helpful links. Excellent service.

Carly Winrow made this process seamless. She was very helpful with all aspects of the install from making sure that the correct equipment was chosen to arranging a convenient time for the install to take place with minimal disruption.
Great service, would highly recommend.

Charlotte on the installations team has been great during the whole installation process. She was very informative and has been great with organising our instal around nursery schedules. Very happy with our new phones! Thanks.

Dealt with Rachel O'Byrne on a couple of occassions - very friendly, very speedy response and allowed me to keep on top of my queries. Would recommend.

Outstanding service – professional, reliable and a pleasure to deal with. Would definitely recommend.

Excellent service - thank you

We have used Firstcome for many years and have been consisently impressed with their focus for excellence, support and customer centric approach to our business.

We would have no concerns to recommend this business to anyone. Great product, diverse, and supportive our needs.

Fantastic Customer service engineer was brilliant couldn’t fault them from order to install.

Staff and engineer were very helpful

We have had some issues with our network dropping in and out. An engineer Warren was sent out to help diagnose the problem. He was exceptionally thorough, found the issue and fixed it for us. He also helped us with a few different queries that we had regarding the logins and phone system. He was professional, friendly and helpful. Thank you for all your help!